Reviews
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Email Paolo | 50-65 years of age | Experience level: 2-5 safaris
Symply fantastic
Competent,reliable,professional,available to fulfill every wish.
I will return to Tanzania for a Safari only with them.
And I alredy done 5 safaris
Does not fulfil promises
We believe we have been scammed. After being promised a full refund if we pay early, we did not get our full refund. Also, after being promised a reservation after payment, we checked with the hotel and no reservation was made.
Reply from Branded Africa Safaris
Posted on Oct 8, 2024Response to Refund Policy Concerns
Dear Valued Customer Thanks for the review I am writing in response to your recent feedback regarding our refund policy, specifically the concerns you raised about the refund process and deductions made. First and foremost, I want to express my sincerest apologies for any inconvenience or confusion you experienced during the refund process. We take customer satisfaction seriously, and any discrepancies in our service are a matter of concern for us. we , Branded Africa is a legal company pays all government taxes accordingly Upon reviewing your case, I would like to clarify that our refund policy adheres to industry standards, and we strive to process refunds in a timely manner. Any delays or deductions are made in accordance with the terms and conditions outlined at the time of booking Regarding the deductions for taxes and bank charges, I understand the frustration this may have caused. These deductions are mandated by regulatory requirements and financial institutions, and we make every effort to be transparent about these charges upfront. We agree you sent 2497usd as the deposit just after few days you cancelled the trip and we as the company asked to give to you the credit voucher which could save your paid deposit 100% but you insisted on getting the money back , we agreed to send it back via bank transfer and the money was sent and came back to our account after 10 days and the bank stated that your account was not existing being an honest company we sent you the money via western union , the first amount via bank was 2209usd this failed and the bank took their charges , I sent you again 2150usd via western union and this arrived to you so to be honest we did a big favor the little amount 347usd covered the bank charges and government taxes and according to my email to you of explanation I promised that the amount went for taxes will be discounted once you book again your safari with us in the future as promised so please note that we paid you back almost 90% of the total amount you sent . according to our company policy you were to be deducted 50% but in showing our caring to our customers we sent you back almost the whole amount so the 10% covered the mentioned charges above and I think is fair to adhere to government regulations and laws I assure you that we are committed to resolving this matter to your satisfaction. Please provide us with any additional details or documentation related to your refund, and we will investigate further to ensure a fair resolution. Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns. We are dedicated to providing exceptional service to all our customers, and we will make every effort to improve our refund process based on your feedback. Thank you for bringing this matter to our attention. We value your patronage and look forward to the opportunity to restore your trust in our services. Should you have any further questions or require assistance, please do not hesitate to contact me directly at email address or phone number
thanks masha the MANAGING DIRECTOR
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Email Francesco and Rebecca | 20-35 years of age | Experience level: first safari
Efficient, comfortable and perfectly prepared for the trip.
The experience of the safari tour with Branded Africa Safaris has been amazing so far. The safari guide has been available and flexible from the early beginning, showing a wide knowledge of the subject and giving always good insights.
The logistics organisation has been perfect since we had the driver picking us up directly from our house in Dar Es Salaam the first day. The vehicle was very well equipped and comfortable for the safari experience.
We recommend Branded Africa Safaris and his fantastic guide Devis!
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Email Giovanni | 65+ years of age | Experience level: first safari
High professional people!
I had truly a great experience with this people.Mash is an extraordinary guide, who has introduced me and my family in a real spirit of a Safari.
If I'll have another opportunity to come back to Tanzania,I'll contact Mash for sure.During my Safari I had the chance to see in a day three animals crossing the river.Real fantastic!
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Email Paola | 50-65 years of age | Experience level: over 5 safaris
Careful, professional, truly competent
My journey in Tanzania has been perfect especially depending on the abilities of Masha and his guides. Always at disposal to make our trip the best it could be.
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Email Estella | 50-65 years of age | Experience level: 2-5 safaris
The most reliable and kind tour operator we have been with
The tour was built around our needs and preferences, and everyone was really flexible with our last minute requests. The driver spoke really good Italian and was really knowledgeable about the many areas we visited. Overall we had a lot of fun and would highly recommend using Branded Africa Safaris.
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Email Davide | 50-65 years of age | Experience level: first safari
very knowledgeable, efficient and friendly
Fantastic trip for the nature and locations used. the guides were very good at making us live a unique experience because they were very expert and knowledgeable of the places and animals. Always available for every request and always with a smile that is always a pleasure. We were totally satisfied with the trip which we recommended to those who love nature
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Email Silvia | 35-50 years of age | Experience level: 2-5 safaris
Perfect! Absolutely the best Safari I could imagine
The tour was a wonderful experience. our amazing guide made us immerse ourselves in the nature and culture of tanzania. we saw incredible landscapes, lots of animals, ate delicious food and slept in truly wonderful lodges. I felt at home and I would like to thank for the sympathy and laughter as well as the great competence! I will definitely come back! Everything was perfect!!!
Reply from Branded Africa Safaris
Posted on Apr 18, 2024thank you our esteemed friend for choosing us for your safari in Tanzania