Reviews

Average User Rating
4.7/5

Rating Breakdown
  • 5 star 13
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 1

Sort By: Date Most Helpful 1-10 of 13 Reviews
Deb and Karen   –  
Canada CA
Visited: September 2024 Reviewed: Oct 4, 2024

Email Deb and Karen  |  65+ years of age  |  Experience level: first safari

Wonderful experience and thank you, Sula!
5/5

Our driver, Sula, elevated our once in a life time experience. His helpful, gentle and most knowledgeable demeanor brought great depth to our trip. We recommend Primate Safaris and send our thanks to Sula.

Melissa cranson   –  
New Zealand NZ
Visited: September 2024 Reviewed: Sep 28, 2024

Email Melissa cranson  |  50-65 years of age  |  Experience level: 2-5 safaris

Experienced, worry free tours, very knowledgeable on there products
5/5

I booked a 21 day tour with Primate Safrari, they are an amazing company. 5 stars all round. I told them the things i would like to see and do. They planned and put the tour together. There tours are out of this world AWESOME! everything was taken care of, they handled everything, we had no worries with anything and Primate Safari were in contact with us throughout our tour making sure we were having fun. They are professional and know there stuff and what to see. So go ahead, for a worry free trip, just book Primate Safari, you won't regret it. There trucks have everything in them fridge for your drinks, USB power points and radios, so they keep up with where the animals are. Isaac was our carer / driver, he was very knowledgeable, full of life and happy to please, he took his time to show us everything. I would highly recommend Isacc as an AMAZING driver so ask for him. All accommodation was excellent (we had accomdated tour) we loved every bit of this tour, we didn't want it to end. A huge thank you to Edward and Joan for helping with the extra days at the end of our tour, your recommendations were excellent. thank for for all your services.

Andres   –  
Colombia CO
Visited: June 2024 Reviewed: Jun 11, 2024

Email Andres  |  35-50 years of age  |  Experience level: first safari

very trustable and profesional
5/5

It was a great experience! We visited the Rhino Santuary and the Murchison park for a Safari. Everything was well organised and as they promised.

100% recommended

Jan   –  
Belgium BE
Visited: November 2014 Reviewed: Apr 11, 2024

Email Jan  |  50-65 years of age  |  Experience level: over 5 safaris

correct and to the point
5/5

I was looking to make a trip in Rwanda and Uganda looking for primates. I' ve send
many emails to different agents to get quotes and programs. They came out as the best. Contact was quick and clear and always the correct answers on questions.
We had Andrew from the office to help us and Andrew our guide knows every bird name and nickname. He drives very careful, was always on time. As a result I took another trip with them and if I go again to East-Africa I will contact them immediately.

Bas   –  
Netherlands NL
Visited: February 2024 Reviewed: Feb 11, 2024

Email Bas  |  20-35 years of age  |  Experience level: 2-5 safaris

Well organist company with great communcation
5/5

I did a 5 day trip around Uganda where i saw the big 5 and chimps. The accomodation were nice for Uganda and the food was solid. I had a great time doing all the activities

IHNSEOK CHANG   –  
South Korea KR
Visited: January 2024 Reviewed: Feb 5, 2024

Email IHNSEOK CHANG  |  65+ years of age  |  Experience level: over 5 safaris

amazing special experience. you con rhinoes group in the nature. dont miss it. it is worth money. go
5/5

I highly recommend Murchison falls national park and ziwa rhino santuary tour.
the guide Andrew is very kind and professional.
this tour is amazing.
you can see lots of animals including lions, especially rhinoes.
rhinoes give you special experience.

Natacha   –  
France FR
Visited: November 2023 Reviewed: Dec 12, 2023

Email Natacha  |  20-35 years of age  |  Experience level: 2-5 safaris

A five-star wildlife experience!
5/5

While in Uganda, my boyfriend and I made 2 different tours with Primate Safaris: a wildlife safari in Murchison Falls National Park and Ziwa rhino sanctuary, and a gorilla trek in Bwindi Impenetrable Forest. Both were dreamy experiences that I strongly recommend.
Andrew, our guide and driver for both tours, was very flexible and accomodating. He adapted every time to our schedules and our preferences regarding activities, departure and arrival points. During our wildlife safari, when we didn't get to see any lion during our evening game drive, Andrew and his ranger coworker kindly offered to take another, originally unplanned game drive the next morning - during which we did get to see several lions.
The tour operator was very reliable and fast to answer any inquieries or questions by text beforehand. You can see they take customer experience very seriously.

Helen Smith   –  
United States US
Visited: August 2023 Reviewed: Nov 13, 2023

Email Helen Smith  |  65+ years of age  |  Experience level: over 5 safaris

Tour operator was first class
5/5

We had a wonderful experience with Primate Safaris. Our original itinerary did not really suit us when we got there so Andrew and Michael reworked the whole plan until we came up with a compromise that suited all of us. Both guys were fantastic. They were knowledgeable, cheerful and extremely accommodating to all our whims every single day of the tour. In fact, all four of us in our party agreed that they really made the tour for us. Primate Safaris admin too, was really on the ball when it came to communication. Regan never delayed with his responses to our inquiries in the initial stages of setting everything up. I would highly recommend Primate Safaris to anyone considering the Gorilla Trek in Uganda. We felt safe and well taken care of the entire time of our eleven day tour.

Belinda   –  
United States US
Visited: October 2023 Reviewed: Nov 3, 2023

Email Belinda  |  50-65 years of age  |  Experience level: over 5 safaris

Invested in an excellent guest experience!
5/5

We were not sure what we were getting into when we booked our tour with Primate Safaris, but ultimately we had a great experience, and can highly recommend them. We booked a moderate tour to see the gorillas in Uganda. Andrew and Michael picked us up from the airport, and made sure we got into our hotel safely. We stayed a couple of nights at the Marriott in Kigali, and then departed for Bwindi. The travel time together was always excellent as both Andrew and Michael are extremely knowledgeable. When we realized our parents could not do the steep walks required to see the chimps, Andrew and Michael re-arranged our tour on the fly (unheard of in Africa) and rebooked our travel so they would be accommodated. We were extremely grateful, and had an excellent time. We had an amazing stay in QE national park. The company is extremely reliable, and they are invested in making sure guests enjoy their trip. We can highly recommend them to anyone looking to explore Eastern Africa, including gorilla and monkey trekking. Our tour guide and driver, Michael, was incredible, and he really made our trip.

Rikesh   –  
United Kingdom UK
Visited: June 2023 Reviewed: Jul 21, 2023

Email Rikesh  |  35-50 years of age  |  Experience level: 2-5 safaris

Flexible, reasonably priced, and excellent accommodation options
5/5

Booked a tour very last minute not knowing what I wanted. Regan at primate was incredibly communicative and provided different options of itineraries, starting in Rwanda and ending in Kampala. Despite only having 4 days to organize a 4 day safari that fit in a LOT of different stops, including gorilla and chimpanzee trekking, car and boat safari, the genocide museum, amongst others, it was managed superbly and without fuss. Everything was sorted and included, and I was comfortable from start to finish.

On the tour I had both a driver and a guide, and we flexibly adjusted plans when we had more time to maximize what I might see, and changed plans to fit in with the changing weather conditions to ensure we were in the parks when the weather was good. Furthermore the accommodation options were absolutely excellent, some of the best accommodation I have stayed in. In general, I can find no faults with the service. I have already recommended them to family and would 100% use them again.

Average User Rating
4.7/5
Rating Breakdown
  • 5 star 13
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 1
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