our main guides in kampala
Scb Tours and Travel
- Located In:
- Size:
- 20-50 employees (Founded in 2018)
- Member Of:
- UTB & UWA
- Tour Types:
- Custom budget tours that can start every day
- Destinations:
- Price Range:
- $75 to $500 per person per day (USD, excl. int'l flights)
Reviews
DE
Email Bettina | 20-35 years of age | Experience level: 2-5 safaris
This whole Company seems like one big scam
Dont book with SCB Tours and Travel!
My friend Andrea and I fell for them and feel that we got scammed!
We booked a trip with them for March 2023 to do a round trip in Uganda. We decided to book it because of the attractive pricing. We checked with them whats included and they told us, that everything is already included in the price (permits, car, tourguide, accomodation, food...), so we did the initial payment. Right after that the let us know that the offer was sent by a IT guy and he forgot to put tax in the offer, but as its their fault, we don't have to pay anything extra.
The tour started and it was good for the first few days. We even asked if we could extend the reip for 2 more days and paid 500€ extra in cash for that. But right before we should go to see the gorillas Solomon (owner of the company) told us, that our vegetarian diet exceeds the budget and he has no money left to pay during the trip if we go one like this. We were stupid enough (and maybe annoyed enough) that we made a deal with him: we agreed we would pay for the accomodation and he would manage the rest so we can go on with our trip as planned.
The next day we had a long drive and I remember waking up in the car because it stopped. The other guide (abraham) and the driver left the car and now it was only Solomon and us. We were standing at the roadside in the middle of no where and Solomon told us we need to pay 900€ extra to proceed the trip, otherwise he hasn't any money left. He put such high pressure on us that we considered paying for a second. After lots of tears the trip was being canceled. And they brought us back to Kampala (btw we even had to pay for the gas).
In Kampala we had a lot oft extra costs and we contacted Solomon to ask for a refund of at least the 500€ for the extension if the trip, that obviously did not take place. We are discussing this with him since March. We didn't want to give bad reviews immediately as we were still hoping for our money.
Solomon will answer to our comments and threathens us to contact our workplace to leave bad comments about us, he threatens that he will let my friend be arrested in Kenya and he tells lies about us being racists. He even tells people that we are lesbians which is concerning due to the fact that homosexuals can go to prison for that in Uganda or even get sentenced with death penalty. He not only seem to be a scammer but threatens us as persons and considering to harm us.
*Screenshots removed for privacy reasons.
Reply from Scb Tours and Travel
Posted on Aug 14, 2023Dear Bettina , First, we do respect your expressions. However, for the benefit of our potential clients, we would like to respond and shed some light as below: This is witch hunting of the highest order,Andrea and her girlfriend Bettina booked a trip through us ,most of the staff were not in the office except internees and our IT guy ,the 2 booked a 15 day trip we sent them all the terms and conditions and the quote,since the interness were new to the tourism field they quoted a wrong amount way below even a trip of 5 days ,and they went on and made bookings plus buying gorilla permits ,as a company we had to count a loss and we did inject $3200 usd into their trip ,which went on well and they spotted everything ,the problem came in after them tracking gorillas they did cancel the trip that’s on Day 13 /15 just afew days to the end of their trip ;at first they demanded for the refund of all payments they made ,then they started came to $500 as refund now we are seeing $800 ,they ain’t constant and they’re scammers ,it’s group of bloggers who want to travel for free ,they target loopholes in company systems and after seeing what they want they end the trip and ask for refund ,many companies are complaining about them They threaten about hiring people to leave various bad reviews if you don’t adhere to what they want ,that’s exactly what they doing The reason they ended their trip it’s because they are lesbians and Ugandan parliament was discussing the bill to abolish lesbianism in uganda and they felt insecure On top of that they racially abused our staff ,because our staff is comprised or married couples Of all the travelers we have taken around for 5 years now it’s them coming up with this scheme to get free money and to travel for free they have hired people to leave bad reviews on our different platforms ,many companies are have fallen prey to them ,beware of these group of bloggers and hackers ,they use paid reviews ,its group who are travelling for free
When they left bad comments on instagram 2 companies inboxed us from TAnzania and kenya and they were victims to them , these 2 dear clients of ours went on and made a poll or an inquiry on one of our social platforms to their beliefs all the clients and other travelers responded positively about our service,in our 5 years in the tourism industry,this is the only reviews that are bad ,we make sure we do give our customers the best
Be alert
They threaten companies with their being bloggers to take down their platforms and to hack their websites or payments systems
NL
Email Sem | under20 years of age | Experience level: first safari
Amazing experiences with SCB Tours and Travel!
I would like to express my heartfelt appreciation to SCB Tours and Travel for providing me with an unforgettable safari experience! My recent journey with them was absolutely incredible, filled with extraordinary memories that will undoubtedly last a lifetime.
In July 2023, I had the privilege of embarking on a 15-day safari with SCB Tours and Travel. Despite the short notice with which we booked this adventure, SCB managed to craft a remarkable experience, a testament to their exceptional communication skills. They were proficient in English, which made our interactions enjoyable and allowed for many shared laughs.
What truly set them apart was their exceptional service. From the very beginning to the very end of our safari, we felt cared for and cherished as customers. The guides displayed an impressive depth of knowledge and an infectious passion for both the wildlife and the region, transforming the safari into an educational and exhilarating journey.
Even though we had to make last-minute arrangements, SCB Tours and Travel skillfully orchestrated a captivating tour for us at a remarkably reasonable price. It's clear that they provide excellent value for money.
In summary, my experience with SCB Tours and Travel was nothing short of extraordinary. I wholeheartedly recommend their services to fellow travelers seeking a well-organized, amicable, and thrilling safari encounter. With their outstanding commitment to service, value-driven approach, reliability, and genuine enthusiasm for what they do, I can confidently affirm that SCB Tours and Travel stands as a premier choice for anyone wishing to savor the finest that the wilderness has to offer!
Regards,
Sem
Email Dr Rosemary | 35-50 years of age | Experience level: 2-5 safaris
street food and community tours
The team at scb tours helped me and my friends from Denmark who were going to do their medical internships in Uganda. I had 4 Danish internee friends who were interested in rhino, chimps and gorilla tracking. I recommended scb tours and travel and they did an amazing work from the planning , effectiveness in communication. The well detailed itinerary, when it came to hotel bookings. Every hotel was on point ,food were delicious ,and my friends liked local food and the street Rolex (chappati rolled in fried eggs ) the driver and the guide were top notch.
Though they have to improve on their tour van as it broke down twice ,though they made sure that no activity was missed ,apart from that the trip went on well and our memories were captured as promised ,lastly the community tours ,the people of bigodi were the best especially the banana man ,who makes juice and gin or alcohol out of bananas plus the medicine man and the the ladies who performed traditional dances for us ,and displayed their weaving skills
In summary I would recommend scb tours and travel to my foreign friends ,penpals and medical internees
Thanks
Dr Rosemary
NL
Email Ramon | 20-35 years of age | Experience level: first safari
An amazing experience
In Juli 2023, we had booked an 15-Day tour with Scb Tours and Travel. It was absolutely fantastic. The tour was fully arranged and the accommodations where well taken care of. The tour guides are fluent in english and know a lot about nature and the region we were going to travel through. We also did several extra activities during our tour like getting local food or doing community tours. All in all you get great value for your money. It was an amazing unforgettable excperience!
~Ramon
Email Masaba Charles Mugoya | 20-35 years of age | Experience level: 2-5 safaris
Amazing tour experience
Me and my friends had a tour in various game parks and did various activities, then slept in luxiours hotels
Email Adam | 20-35 years of age | Experience level: first safari
Outstanding effort
Was picked up in kigali and shuttled to bwindi np then taken to entebbe.
Amazing service all around. Was a long trip but well worth it..
The gorrilla trecking is amazing if not for the faint hearted.
But the service recived was amazing. Even from the planning stage right threw to drop off we had great experience. Even just the advise given for coming to uganda was helpful. Any questions was answered and nothing was to much trouble.
If you are considering gorilla trecking this is the company for you.
Email JOE | 20-35 years of age | Experience level: first safari
SCB Tours made our trip.
SCB Tours really made our trip and ensured the best possible gorilla tracking experience my friend and I could have wished for.
Solomons communication was great on the weeks leading up to our trip and was always on hand to answer any questions and provided great advice which helped us In Further planning our journey around East Africa.
Solomon handled everything efficiently including the crossing of the boarder from rwanda to uganda, took us tracking and then made sure we reached our next destination Entebbe safely and on time.
Big thanks to everybody at SCB Tours including Moses who was our amazing driver.
AE
Email Allison | 20-35 years of age | Experience level: 2-5 safaris
Flexible
I reached out because I wanted to do a journey to various activities that others said couldn’t be done. Instead of saying no, we came up with the itinerary that hit every single item and more. The adjusting on the fly due to traffic or weather was so great. The experience were once in a lifetime. If you are looking for a customizable experience I highly recommend.
ES
Email Stefan | 50-65 years of age | Experience level: 2-5 safaris
Good organization. I saw everything as discussed.
Solomon and Abraham are excellent guides, I felt very comfortable. I would like to come back to Uganda and go on a safari with Solomon and Abraham.
CA
Email Benji | 20-35 years of age | Experience level: 2-5 safaris
Most convenient and favorite tour
For any kinds of guided tour around Uganda and Rwanda (be it for business but mostly pleasure), the most convenient and reliable company I would recommend is Scb Tours and Travels. Very friendly, informed about all the most attractive places of touring, meals and accommodation, and I found their fees very realistic. Scb Tours and Travels, good job!
