Afrinature Expeditions

Friendly but inexperienced

Review of experience with Afrinature in December 2023, 3 day private safari of Serengeti+Ngorongoro.
As this was part of our honeymoon, we hoped for a much better experience.

Vehicle:
- Our car was much older compared to other safari cars.
- Day 1: Car #1 had starting issues after the first stop and problems with the fridge and power outlets.
- Day 2: Unexpected refueling in the park. Car #1 broke down at 13:20. After a 30-minute wait, we were squeezed into a full safari car until Serengeti Main Gate. We then waited 2 hours for another ride, arriving at Ngorongoro Serena Lodge at 18:10. Lost 2 hours of private safari time.
- Day 3: Car #2 was even older, with a non-functional fridge and no middle sockets.

Flights
- Departure flight had a check-in name issue.
- Return flight was changed to 16:30 from Arusha instead of 20:20 from Kilimanjaro, cutting our Ngorongoro time by 2.5 hours. We had to eat in the car due to the rush, and we were informed of the change only at 11 am on the same day.

Accommodations
- No issues with Kutoka Lodge or the two Serena Lodges.

Meals
- The plan stated hot meals, but we received lunch boxes, which included meat on the first day despite our dietary restrictions. This change wasn't communicated, and we saw other groups with hot meals.

Recap
- Missed ~4.5 hours of safari.
- Spent ~2 hours in a shared ride instead of a private one.
- Lunch meals were not as advertised.
- Poor vehicle conditions.

Considering these issues, we request a refund of 10% of the total cost, which despite been agreed and reminded countless times, we are yet to receive.