Kilipath African Safari
- Office In:
- Size:
- 1-5 employees (Founded in 2022)
- Member Of:
- TALA & AITA
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $180 to $600 per person per day (USD, excl. int'l flights)
Reviews
Email Haleema | 20-35 years of age | Experience level: first safari
Best experience of my life
This has to be the best thing we have ever experienced, the tour guide felix was so helpful and very attentive, the food was amazing and we got to see the big 5
FI
20-35 years of age
I do not trust this company! They cancelled an already confirmed trip a few hours before as they resell peoples paid tickets
I would never trust this company!! We had booked a safari trip directly through them well in advance, paid the deposit as advised and received a confirmation of booking together with flight tickets. The night before our trip the company emails us at 10:02pm (pickup was agreed for 6:30am) to inform that they cancel our trip. They gave us no reason for cancellation and when our hotel staff called them, they told that they had re-sold our tickets to someone else. Later on they told us that airline had canceled the flight, which we found out to be a lie and no flights were actually canceled…
So besides causing us a huge disappointment, they also decided to blindly lie to us and not take any responsibility of their actions whatsoever. Our customer service representative Charity also decided to stop responding our emails leaving us unanswered.
All in all, incredibly bad customer service and non-reliable company. I highly recommend to book through someone else!
Reply from Kilipath African Safari
Posted on Feb 22, 2024I want to express our deepest apologies for the unfortunate experience you encountered during your recent booking with us. We understand the importance of your trip and the impact our actions had on your plans.
Regarding the cancellation of your flight tickets, we would like to clarify that it was not our decision to cancel, but rather an unexpected action taken by one of our new airline partners. We deeply regret any confusion caused by the conflicting information you received.
Our team acknowledges the disappointment this situation brought, and we want to assure you that we took immediate steps to address the issue. We extended our sincere apologies to you through direct communication and even dispatched a staff member to your accommodation to provide a face-to-face explanation and express our regret.
In terms of the refund, We have already fully refunded our customer and we understand the frustration this has caused, and we genuinely regret any inconvenience.
We take your feedback seriously and are conducting a thorough internal review to prevent such incidents in the future. Our aim is to provide reliable and professional services, and we deeply apologize for falling short of your expectations.
We appreciate your understanding and hope to have the opportunity to regain your trust in the future.
Below is the payment we received from our customer and also there is proof of the full refund from PesaPal reversal.
Payment Received
Payment through Pesapal
KILIPATH SAFARIS TZ, TANZANIA
13, February 2024
USD 103.63
You have a new PesaPal payment of USD 103.63 from Emma Confirmation Code: 7078172770436888303013
Payment Method
Card
Confirmation No
7078172770436888303013
Reference No
518758
Payment No
0085322402043801
Full Refund
Dear Merchant,
Your reversal request for a transaction with reference 7078172770436888303013 was processed successfully on 15, February 2024 and USD 103.63 has been credited to the client's account. Reversal code 7078172770436888303013-REF
SI
Email Katja | 35-50 years of age | Experience level: first safari
I would warmly recommend, it was 10/10
We had been communicating on Whatsapp from my home country. They prepared various options at my request and were very responsive and kind. After arriving in Arusha, they picked us up at our hotel and left us at Kilimanjaro Airport as per our request. The safari was amazing! The lodges exceeded expectations, and the food there was also nice. The tour guide was so kind and fun, making the experience truly enjoyable. We saw all the Big Five and many other animals! It was an unforgettable experience!
JP
Email Akira | 20-35 years of age | Experience level: first safari
Great tour with amazing people
We were able to see a variety of animals including the big 5! The tour guide and the chef were really kind and explained everything to us.
Also the other tour participants were absolutely cool and we became good friends.
Kilipath Afrocan Safari was always on time and responded quickly so totally recommended!!
Would like to use them again.
EG
Email hussein mousa | 50-65 years of age | Experience level: first safari
Amazing life experience
It was amazing experience of my life . Thank you Kilipath african Safaris for the excellent arrangements and the professional staff especially the guide driver Bryan and the chefs. All the people taking care of every detail. Thank you so much.
FR
Email Christophe Rousseau | 50-65 years of age | Experience level: first safari
Little structure so its better to communicate dirrectly with the boss.
we loved our 3 days safari with Kilipath. our French-speaking guide Yuvin was perfect! a magical experience! I advise you to extend with a night in a park and go on a walking safari! (possible in Arusha park)
CZ
Email David | 20-35 years of age | Experience level: first safari
Everything went as planned, perfect and quick communication
Everything went as planned, perfect and quick communication. They picked us up at the AirPort of Kilimanjaro, took us to Arusha hotel, where they picked us up the other day when the Safari Tour started. The food provided by the chef was very delicious, all the time they were ready to help
NL
Email Ale | 20-35 years of age | Experience level: over 5 safaris
great service
the team went above and beyond assisting us on the ground. Communication ahead of the tour was impeccable - fast, precise and to the point. quick responses via email and whatsapp. We had an issue with our flights, which we have booked privately, and Charity and her team have solved it for us so we could enjoy the safari to the fullest. Having done safari in a few different countries in Africa I find that the parks could have been better, but nothing to reproach to the safari team. they were indeed great and very helpful with everything!
AE
Email Bilel | 20-35 years of age | Experience level: first safari
It was organized and good as described
Thanks a lot for everything i am totally satisfied 🙏
TR
Email Silvina | 35-50 years of age | Experience level: first safari
Your Go To Choice Every Time
The group tour on the 5th provided an enjoyable opportunity to connect with many people and create fun memories together.our guide Hatibu did an excellent job of spotting animals along the hidden paths and providing detailed explanations about them.the food was delicious and the lodge provided a unique experience with the realistic sounds of animals in the background. overall it was a fantastic outing that exceeded our expectations.
