Pure Safari
- Located In:
-
United Kingdom
- Size:
- 5-10 employees (Founded in 2006)
- Member Of:
- ATOL & ABTA
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $200 to $1,000 per person per day (USD, excl. int'l flights)
Reviews
PT
Email Lesley and John | 65+ years of age | Experience level: over 5 safaris
Big let down
Our report would mirror Susie and Jonny´s from last Sept. The company never paid Foxes for our three camps, and we were left in the 3rd with the threat of being charged yet again for a holiday for which we had paid fully 4 months previously. It would certainly seem as if they have a cashflow problem. We tried to help, ringing both Pure Safari and Foxes (both based in UK while we were in Tanzania) but despite various implausible excuses from PS I do not believe that our payment has been transferred to the owner of the camps. Beware of using this company.
Email Annoyed | 35-50 years of age | Experience level: 2-5 safaris
Horrible experience... Do not recommend!
Please avoid and avoid!!!! No customer service and they are running their " office" in a hut in their garden. Really scary!!! Suing them now so cannot too much!
US
Email Karl | 35-50 years of age | Experience level: 2-5 safaris
Bongan Safaris was everything we could have asked for and more!
My brother and I had such a great experience with Bongan Safaris. The accommodations were very comfortable and private, and the home cooked food was top notch. We went on the four day safari, which included a sunset tour the first evening, two full day tours, and then a morning tour the final day. We saw a ton of animals every time we went out, including several lions, buffalos, and elephants so close to the car it felt like we could almost reach out and touch them. We had two different drivers, and both were very friendly and knowledgeable, doing everything they could to find us the best wild life viewing and to keep us comfortable and happy.
Communication prior to arrival and our travel experience was great. They offered pickup and dropoff directly at the airport, and everything on their end went perfectly smooth, even when our incoming flight was delayed by an hour.
I would highly recommend Bongan Safaris to anyone looking for a great Kruger experience.
Email Pamela | 20-35 years of age | Experience level: first safari
Tanzania safari and zanzibar beach - Honeymoon
We booked our honeymoon through pure safari with John Graze and can honestly say it was the best trip ever.
I explained what I was looking to John and he made some suggestions before we finalised everything. The whole trip was above and beyond our expectations. Our extremely helpfull and knowledgeable guide Rich from kibo guides was there to greet us at Killamanjaro and from there he brought us on our 6 day safari. Rich was an excellent guide we got to see so much more wildlife than expected. Our accommodation throughout the safari was amazing and staff very friendly and helpfull.
After our safari we stayed at Z hotel in zanzibar for our beach break. Again John advised on the ocean front cottage room as I wanted something a bit luxurious and wow what a room.
We enjoyed every minute and will most definetly be planning our next safari soon.
Email Susie&jonny | 20-35 years of age | Experience level: 2-5 safaris
Stranded in Africa!
Customer service pre departure - atrocious. Information given re connections in Africa - atrocious. They failed to pay the camp operator in Selous so our booking was cancelled, despite the fact that we had paid in full weeks before departure, but they still allowed us to arrive at the airstrip with nowhere to stay. The security guard at the airstrip had to call the camp to get them to collect us or we would have been stranded there, and in some danger as a result. The manager of the camp saved the day by allowing us to stay but still had a lot of trouble getting the payment from Pure Safari, who just ducked and dived the whole time. Their attitude was arrogant and complacent throughout (one agent in particular has an unbelievable attitude to his customers). We have had no apology from them, despite sending in a written complaint, in fact they haven't even acknowledged it after three weeks. They don't seem to have had a good review for over a year, and the fact that they failed to pay the camp indicates that they are probably in trouble financially, so avoid at all costs, and pay them nothing upfront unless you want to be abandoned in Africa and told a constant stream of lies.
Excellent company!
Everything was perfect - the Selous Impala camp really looked after us and he service was second to none. All the employees were amazing. Echo Beach was the most perfect destination for our honeymoon and the most beautiful setting I have ever seen. Again all the people that worked there, especially the owners made us feel very welcome and really looked after us. The perfect honeymoon destination.
Pure Zanzibar were so helpful in giving us advice on the perfect honeymoon before we actually booked. They made sure we were going to an intimate destination in Zanzibar and also a luxury safari experience that was right for us. They also helped with all our questions before we went and nothing was too much trouble.
20-35 years of age | Experience level: first safari
A first class company with first class staff offering first class holidays. Thank you so much!!
Usually I book holidays myself via the various online hotel and flight finding web sites but on this occasion went back to using an agent - mainly because of the nature of the holiday as it was our honeymoon and were going somewhere a bit off the mainstream resorts.
I sent purezanzibar a brief email and from the outset had, what can only be described as, a superlative experience dealing with them.
The agent, John, had a wealth of personal experience on Zanzibar and made some excellent suggestions for the 2 weeks including a week at 'The Palms'. For a honeymoon this was just fantastic, it was just as he had said - being treated like royalty.
Absolutely fantastic hotels with staff who could not do enough. But what ever you do, bring a pen if landing at Tanzania airport it's chaos without one.
10 out of 10
I was quite particular in my choice of holiday and had high expectations. The ease with which Pure Safari found my dream holiday made me a little concerned that it would live up to my expectations. However I should never have worried the holiday exceeded all my requests. Like all good professionals Bruce at Pure Safari just made it look easy! Thank you so much for creating such a wonderful experience full of wonderful memories. :-)
I had a demanding wish list. What I actually got exceeded everything I asked for and went without a hitch. The accommodation was excellent everywhere we went. The food 1st class. The safaris were far better than I dared expect. The people on the ground did everything they could to make us feel welcome and cared for. A very big thank you to you all we will be returning next year with our family and I can wait to introduce them to an experience of a life time. :-). I can highly recommend you to anyone without reservation.
50-65 years of age | Experience level: 2-5 safaris
Always excellent. Bliss.
Always excellent. John is a great asset to the company he goes far beyond what other travel agents give. He advises and knows exactly the type of holiday my husband and I enjoy. Would always use John and have already recommended him.
50-65 years of age | Experience level: 2-5 safaris
would have been excellent if i had not had to prompt to receive our domestic air tickets
Very good holiday - might had upgraded the first hotel if i had known how basic it would be - was expecting it not to be great but would have liked better if i had known more detail.