Pure Safari
- Located In:
-
United Kingdom
- Size:
- 5-10 employees (Founded in 2006)
- Member Of:
- ATOL & ABTA
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $200 to $1,000 per person per day (USD, excl. int'l flights)
Reviews
PT
Email Lesley and John | 65+ years of age | Experience level: over 5 safaris
Big let down
Our report would mirror Susie and Jonny´s from last Sept. The company never paid Foxes for our three camps, and we were left in the 3rd with the threat of being charged yet again for a holiday for which we had paid fully 4 months previously. It would certainly seem as if they have a cashflow problem. We tried to help, ringing both Pure Safari and Foxes (both based in UK while we were in Tanzania) but despite various implausible excuses from PS I do not believe that our payment has been transferred to the owner of the camps. Beware of using this company.
Email Susie&jonny | 20-35 years of age | Experience level: 2-5 safaris
Stranded in Africa!
Customer service pre departure - atrocious. Information given re connections in Africa - atrocious. They failed to pay the camp operator in Selous so our booking was cancelled, despite the fact that we had paid in full weeks before departure, but they still allowed us to arrive at the airstrip with nowhere to stay. The security guard at the airstrip had to call the camp to get them to collect us or we would have been stranded there, and in some danger as a result. The manager of the camp saved the day by allowing us to stay but still had a lot of trouble getting the payment from Pure Safari, who just ducked and dived the whole time. Their attitude was arrogant and complacent throughout (one agent in particular has an unbelievable attitude to his customers). We have had no apology from them, despite sending in a written complaint, in fact they haven't even acknowledged it after three weeks. They don't seem to have had a good review for over a year, and the fact that they failed to pay the camp indicates that they are probably in trouble financially, so avoid at all costs, and pay them nothing upfront unless you want to be abandoned in Africa and told a constant stream of lies.
Email Annoyed | 35-50 years of age | Experience level: 2-5 safaris
Horrible experience... Do not recommend!
Please avoid and avoid!!!! No customer service and they are running their " office" in a hut in their garden. Really scary!!! Suing them now so cannot too much!