Hard working & good communication
Right from the beginning, the whole RO team was very active and responsive in planning the schedules and itinerary. They also considered & accommodated various requests that we made along side the basic plan (eg, type of accommodation, vegetarian food, vehicle modification, interaction with guides, experts etc). They were very prompt in replying to our queries. This helped us to plan things in a better way. Prices were very competitive and the whole RO team was committed to cater to our requirements.
They are definitely a company to go with.
The areas they can improve is to gain more maturity in estimation of timings, road conditions and distances between destinations. Sometimes it becomes too much for the day and excessive rush & stress. They also need to improve their assessment of properties and should make sure that the customer is not made to suffer for the lack of homework & evaluation of camps and properties by RO. The customer should get enough time for a bit of relaxation, peaceful dinners and a bit of leisure.
Definitely recommend RO but make sure that the chosen properties (camps, hotels) are well assessed before you confirm.