Reviews

Average User Rating
4.9/5

Rating Breakdown
  • 5 star 33
  • 4 star 2
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful 1-2 of 2 Reviews
Saleel Tambe   –  
United Kingdom UK
Visited: August 2024 Reviewed: Oct 25, 2024

Email Saleel Tambe  |  50-65 years of age  |  Experience level: 2-5 safaris

Hard working & good communication
4/5

Right from the beginning, the whole RO team was very active and responsive in planning the schedules and itinerary. They also considered & accommodated various requests that we made along side the basic plan (eg, type of accommodation, vegetarian food, vehicle modification, interaction with guides, experts etc). They were very prompt in replying to our queries. This helped us to plan things in a better way. Prices were very competitive and the whole RO team was committed to cater to our requirements.
They are definitely a company to go with.
The areas they can improve is to gain more maturity in estimation of timings, road conditions and distances between destinations. Sometimes it becomes too much for the day and excessive rush & stress. They also need to improve their assessment of properties and should make sure that the customer is not made to suffer for the lack of homework & evaluation of camps and properties by RO. The customer should get enough time for a bit of relaxation, peaceful dinners and a bit of leisure.
Definitely recommend RO but make sure that the chosen properties (camps, hotels) are well assessed before you confirm.

Reply from RO Scavenger Safaris
Reply from RO Scavenger Safaris
Posted on Oct 30, 2024

Thank you for your thoughtful feedback! We’re delighted to hear that our team’s responsiveness and dedication to customizing your safari experience met your expectations. It’s always our goal to ensure that your itinerary fits your preferences and that any special requests, like vegetarian meals and vehicle modifications, are fully accommodated.

We’re also grateful for your constructive comments on areas we can improve, particularly around the timing and road condition estimations. We’re actively working on refining our logistical planning to provide a smoother and more relaxed pace, giving our guests ample time for leisurely experiences. Regarding the accommodations, we're genuinely sorry that the wind conditions during your stay at Acacia Ngorongoro Luxury Camp affected your experience. We understand how critical comfort and relaxation are during your journey, and we're reassessing our evaluations of all properties to ensure we meet our guests' expectations fully.

Thank you for recommending us. Your feedback motivates us to elevate the quality of our service, and we look forward to providing you with an even more seamless and comfortable experience on your next adventure with us.

Guisela Matheu lopez De Recinos   –  
Guatemala GT
Visited: July 2024 Reviewed: Jul 24, 2024

Email Guisela Matheu lopez De Recinos

Good service for Michael
4/5

We have a very good time , Michael was especial with us , he try to make the best, all the program was good, the hoteles also , the ballon day was so great, lake Natron we love it

Reply from RO Scavenger Safaris
Reply from RO Scavenger Safaris
Posted on Oct 18, 2024

Thank you so much for your kind review! We're thrilled to hear that you had a wonderful time and that Michael provided exceptional service throughout your trip. It’s great to know you enjoyed the program, hotels, and the balloon safari, and we're delighted that Lake Natron left such a lasting impression on you.

We look forward to welcoming you on another adventure soon! If there’s anything else we can do for you, don’t hesitate to reach out. Safe travels!

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 33
  • 4 star 2
  • 3 star 0
  • 2 star 0
  • 1 star 0
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