Secret Namibia
- Office In:
- Size:
- 1-5 employees (Founded in 2016)
- Member Of:
- ATTA, NTB & TOSCO
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $221 to $2,762 per person per day (USD, excl. int'l flights)
Reviews
Email Amanda Du Preez | 35-50 years of age | Experience level: first safari
Extremely helpful, fast response on queries and good knowledge of all the tours & lodges.
We were celebrating my mother's 80th birthday and I decided to spoil her with a luxury tour of Namibia. Lourens was so helpful in selecting the correct lodge for us, helped us with the best scenic route to take, what to pack, and even organized activities for us.
The entire process from the first introductory email to lodge selection and what to bring was discussed in various face-to-face meetings.
They were always available if I had a query and informed the lodge that we were celebrating a special event.
It was a truly amazing experience and we both felt that we had the best time in the most wonderful and luxurious lodges.
MC
Email Jane Rose | 50-65 years of age | Experience level: 2-5 safaris
Probably the best trip we've ever had!
Communication : Johan always responded to any questions within minutes when we were in Namibia
Service: When there was a sandstorm seen from space and we had to change around our plans and relocate - We were given a great option protected from the storm. Secret Namibia managed to relocate us a send storm free area within hours an unbelievable service.
Value for Money: It was an expensive holiday but we got what we payed for.
Reliability: Impeccabile.
Tour Itself: The Tour itself was well planned and well balanced - Felt like we had seen everything by the time we had left
Being a perfectionist and person of great detail, I usually plan every detail of a holiday myself - on this occasion I choose Secret Namibia to select and implement the entire trip for my family. It could not have been better - They thought of every detail and exceeded all expectations.
Email Sean | 35-50 years of age | Experience level: first safari
Amazing Luxury Safari Experience with Outstanding Support & Service
Can't recommend SecretNamibia highly enough the support and service we received from minute one was outstanding.
I'd been wanting to organise a safari getaway with my family for quite a while but this year was the first time we could realistically make it happen. I initially got in touch with SecretNamibia late last year and right from the first contact I knew we had chosen the right tour operator.
Friendly, professional and so quick to answer your questions, Johan and the team planned a magical family itinerary for us that included visits to all of Namibia's most famous landmarks including the Sossusvlei dunes and of course the incredible Etosha National Park. However, more impressively we were taken to some of the 'lesser known gems' during our safari, spots in Damaraland and the Skeleton Coast, and this really enriched our trip. (For those that don't know SecretNamibia are actually based in Namibia which we felt was a big plus as they would have boots on the ground knowledge of the best places to explore).
Whenever you travel with kids you want everything to run smoothly and SecretNamibia went above and beyond to cater to our needs and asked so many questions about our tastes and preferences so they could put together the perfect itinerary. We stayed in some absolutely amazing luxury lodges, many of which had private plunge pools and viewing decks so you could really make the most of the epic views. We opted for all inclusive as we viewed this as a once in a lifetime trip and the food was amazing throughout, consisting of a mixture of European classics, dishes with South African influence and Namibian favourites.
Travelling from A to B whilst we were over there was effortless and everything was impeccably planned. In terms of the activities there's so much to see and do and SecretNamibia put forward plenty of options. During our safari we did pretty much everything including plenty of game drives but the highlight was the hot air balloon ride which is an experience we will never forget.
All in all if you're looking for a luxury safari tour operator that are flexible, helpful and will go the extra mile you won't be disappointed. Thanks so much guys for all your support! 10/10
FR
Email Fabrizio Pagani | 50-65 years of age | Experience level: 2-5 safaris
Excellent and very responsive
Great tour operator also for last minute trips. Very responsive to our requests and needs. Great car.
CH
Email FC | 35-50 years of age | Experience level: first safari
Perfect organisation
Fantastic experience in an amazing country!
US
Email Mr Michael James Richards | 50-65 years of age | Experience level: over 5 safaris
Best Country and the best operator
Secret Namibia's team went above and beyond with ensuring that our safari was nothing short of amazing.
They always responded promptly and with profesionalism and expert knowledge.
The service we received beforeand during our safari was also excellent.
Namibia is not a cheap country to travel, but the value we received was extremely good.
Secret Namibia is a reliable operator that takes the time to know their client, and will ensure that the itinerary they create will match your expectations and needs.
Namibia is a country like no other. It is safe, the locals are friendly and they are all very proud of their country. The lodges and reserves are also fantastic and unique in their own ways.
The landscapes are like nothing you have ever seen.
If you are on the fence about going to Namibia you should get off right now and book your trip.
Note: Make sure to book early, the lodges have limited rooms and get booked up well in advance.
10/10 for Secret Namibia
10/10 for Destination
Email Lynette and Robert | 50-65 years of age | Experience level: first safari
First class service from knowledgeable local team
This was our first safari and it was for a special birthday so we wanted a really memorable experience. We were keen to use a local Namibian team who could share their local knowledge and customise the trip for us and this is exactly what Secret Namibia did. Johan gave us ideas of what we could see, suggested itineraries, accommodation options and all the basics for our self-drive safari. We were met at the airport, helped to get local currency, shown to the 4x4, given a briefing complete with maps (showing fuel stations), a gps, emergency contact details, supplies for the first few day's drive. Everything was considered to get us underway with complete confidence. The lodges selected for our trip ranged from lovely to luxurious and the lodge staff and local guides were exceptional (as was the food and local wines). We had a 14 day itinerary that covered the Kalahari (1), Namib Rand (2), Swakopmund (3), Damaraland (2), Etosha South (1), Etosha East (3) and Central Namibia (2). It was an ideal first time itinerary, although we would increase our time in the Namib Rand and Etosha South if doing the same trip again. The trip was value for money when you consider all the inclusions at each lodge. Overall this trip to Namibia was an incredible experience and our thanks to Johan and the Secret Namibia team for making it so memorable.
Email Katie & Duncan | 50-65 years of age | Experience level: 2-5 safaris
Secret Namibia will work with you to create your perfect tour.
Our family (of four) had the most amazing 2 week holiday thanks to Secret Namibia.
From the outset Secret Nambia set themselves apart from other operators that we contacted by offering to have a zoom call with us to talk about our tour and to find out what we wanted. It was very much a collaborative effort to get the perfect tour for us. Johan and Chrizell were very patient with the numerous questions we had and always gave helpful and practical advice and suggestions. We were relatively late in making our booking, but Johan still managed to secure us accommodation in some wonderful lodges while being mindful of giving us the right amount of time in each place and the distances we had to travel between each lodge. The car we had was wonderful – spacious, comfortable, and very reliable.
We were given a lot of information and recommendations for the various activities in each location and Secret Namibia were happy to organise these, but equally happy for us to make our own arrangements directly with the lodges.
The tour we did was the classic tour that we found most people doing (with the odd variation): Windhoek, Kalahari, Sossusvlei, Namib Naukluft, Swakopmund, Damaraland, Etosha, Otjiwa and back to Windhoek, but we found it very useful to work with Johan to make sure we had a good balance and not too hectic a pace. We realised after our holiday just how spot on he was with his itinerary!
Secret Namibia were a pleasure to deal with throughout the whole process and it was reassuring to have their support. We were met by Peter from Secret Namibia on our arrival which was a lovely welcome. Our luggage was delayed on the outward flight and Peter took care of dealing with the ground staff at the airport to make sure it was delivered to us the next evening at our lodge 4 hours away. We were very grateful to him!
We would thoroughly recommend Secret Namibia to anyone wishing to plan a holiday in Namibia. We feel sure you will find them friendly, helpful and expert in helping you plan your ideal itinerary.
Email Liam Duxbury | 35-50 years of age | Experience level: 2-5 safaris
Stellar Operator. Wonderful family holiday in Namibia.
This company planned our entire holiday, the communication was excellent at all times and answered all our questions within hours. Their expert opinions ensured that we ended up with a unique itinerary, completely different from the other options we received. Johan (the agent we dealt with) took the time to understand what we wanted and proposed the perfect route, taking all our needs and wants into consideration. We did a 17 day flying safari to Sossusvlei, Swakopmund, Skeleton Coast and Etosha. Each location was special in it's own way, the diversity of Namibia blew me away and was exactly what we needed. The temperatures was warm to hot in the day, but started cooling down in the afternoon, making for wonderful sunset game drives and nature experiences. Our favourite spot was Hoanib Skeleton Coast Camp, we spent 3 nights and did not want to leave. Great country and people.
CH
Email Emilia | 35-50 years of age | Experience level: first safari
Reliable, transparent and exceptionally attentive
Secret Namibia listened and understood perfectly what we were after from day one, and captured it accordingly in their proposal. Communication was smooth all the way through, they were easy to reach before, during or after our trip, fast to respond and always very clear, uncomplicated. During our trip they made the extra effort to check in with us from time to time in a non-intrusive way and make sure everything is going well. And when something minor did go awry, which is in the nature of things, they immediately sorted it for us in a way that it had no impact on our holiday at all. Even offered to pick up a new spare wheel for us themselves when one of our tyres burst en route to Swakopmund so that we can use this time to visit Sandwich bay instead.
The places booked for us were all high quality and friendly, catering well for our 4 year old as well, whom we were travelling with. The itinerary was well balanced in terms of drive/stay time and a good pace for a family with a small child. The little favour that awaited us on arrival was a nice touch to the already well prepared trip. Especially hit the right spot with our son, who would not go anywhere without his new scorpio torch and memory game for the rest of the trip.
We usually don't use agents for our travels, however, this time we left the planning so late that we were really struggling with availability. This is how we found Secret Namibia as a last shot and they delivered beyond our expectations. We will no doubt rely on them again to help organize our next trip to Botswana!