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Secret Namibia
- Located In:
- Size:
- 1-5 employees (Founded in 2016)
- Member Of:
- ATTA, NTB & TOSCO
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
-
BWNAZATZZM
- Price Range:
- $225 to $2,812 ppper person per day (USD, excl. int'l flights)
Reviews
Email Mr De Ru | 35-50 years of age | Experience level: over 5 safaris
Very knowledgeable and helpful
I'll start off by saying that the service we received from Secret Namibia was out of this world. They were always super fast with their responses and their knowledge on the destinations and lodges were spot on.
Every little detail was taken care of, we did not have to think about anything during our safari. They also go the extra mile with the care package they put together for us, it's almost as if they knew exactly who we are. As far as luxury tour operators go, I'd say Secret Namibia is one of the best I have dealt with.
We did a 16 day fly-in safari visiting the following places and lodges.
Sossusvlei / Little Kulala - absolutely amazing
Swakopmund / Strand Hotel (do the Sandwich Harbour Tour)
Damaraland / Onduli Ridge - do the 3 night stay to get the full experience, totally worth it.
Skeleton Coast / Hoanib Skeleton Coast Camp - have to rate this as one of the best places I've stayed at in the world, and the experiences they have on offer is unforgettable.
Kaokoland / Serra Cafema - Initially we were not going to go so far north, but our safari consultant insisted that we go and it ended up being our 2nd favourite place of the entire safari.
Etosha / Camp Kala - Its a new lodge and the attention to detail was excellent, the game viewing was also much better than in many other game parks in southern Africa.
The food at all the lodges was also extremely good. They also cater for guests with various dietary requirements. (my partner is Vegan)
We are already considering doing another trip to Namibia, the country has so much to offer and if you are on the fence about going to Namibia, get off and go, you will not be disappointed.
Email Amanda Du Preez | 35-50 years of age | Experience level: first safari
Extremely helpful, fast response on queries and good knowledge of all the tours & lodges.
We were celebrating my mother's 80th birthday and I decided to spoil her with a luxury tour of Namibia. Lourens was so helpful in selecting the correct lodge for us, helped us with the best scenic route to take, what to pack, and even organized activities for us.
The entire process from the first introductory email to lodge selection and what to bring was discussed in various face-to-face meetings.
They were always available if I had a query and informed the lodge that we were celebrating a special event.
It was a truly amazing experience and we both felt that we had the best time in the most wonderful and luxurious lodges.
Email Sarah | 50-65 years of age | Experience level: 2-5 safaris
Great holiday booking, lack of support during holiday
I'll start by saying that we had an amazing experience and loved our holiday. Secret Namibia were helpful and patient with our requirements and booked an amazing trip for us. What left us sad was the lack of care and support that we received in the immediate run up to the trip and during it. We had to ask for a detailed itinerary in the days before our departure (which turned out to be little more than a list of where we were booked ie it didn't include any useful information about transfers, timings, what to expect, what tipping was etc etc), and we were told we would receive a printed version on our arrival (we never received anything). They suggested a transfer from our hotel in Windhoek the morning of our departure, for which we were charged the equivalent of £70 for a 5 min ride in a friend's car where the mess had to be moved off the back seat to allow us to sit down, and were we were just dumped in the airport car park with no further instructions. When we had delays and problems during the trip our pilot and his company had to solve the issues himself and Secret Namibia contacts us to 2 days later to say they hoped we were ok, but with no apology for non contact. For a trip of a lifetime, Secret Namibia are the only part that we feel let down with. Go to Namibia, but perhaps find another agency to book it through.
Email Frank | 50-65 years of age | Experience level: 2-5 safaris
happy with the whole experience, except for handover at the end which was very poor
We were happy with the pick-up arrangements, although our contact was late arriving at the airport and the vehicle was good (there were a few minor problems but given that we were travelling on bumpy, gravel roads this is fair enough). The accommodation ranged from good to excellent and the country itself is really spectacular.
However, the handback at the end was dreadful. I had a lot to do in Windhoek, including looking after a young child. The handback time was delayed which necessitated me hanging around my hotel and, when someone eventually turned up there was no apology for the inconvenience I has been caused. The representative then tried to charge me an exorbitant sum for not returning with a full tank (fortunately I had photographed the fuel gauge at the start of the trip which showed it had been handed over half-full). As the full gauge showed 60km less than we had started she then tried again to charge me an exorbitant amount to make up the balance (I went to a petrol station and filled up with for 25% of the price she wanted). Given the very large amount of money I had spent with the company and the generally positive experience we'd had, this was a very poor way to end the trip . We will return to Namibia but not with Secret Namibia
Disclaimer
- All corporate and/or tour info is provided by Secret Namibia, not SafariBookings
- The tours offered by Secret Namibia are subject to their terms & conditions