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Secret Namibia

4.8/5 – 31 Reviews

Reviews

Average User Rating

4.8/5

Rating Breakdown

5 star 29
4 star 0
3 star 2
2 star 0
1 star 0

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Sarah –

Visited: July 2024 Reviewed: Oct 10, 2024

Email Sarah | 50-65 years of age | Experience level: 2-5 safaris

The review below is the personal opinion of Sarah and not that of SafariBookings.

Great holiday booking, lack of support during holiday

3/5

I'll start by saying that we had an amazing experience and loved our holiday. Secret Namibia were helpful and patient with our requirements and booked an amazing trip for us. What left us sad was the lack of care and support that we received in the immediate run up to the trip and during it. We had to ask for a detailed itinerary in the days before our departure (which turned out to be little more than a list of where we were booked ie it didn't include any useful information about transfers, timings, what to expect, what tipping was etc etc), and we were told we would receive a printed version on our arrival (we never received anything). They suggested a transfer from our hotel in Windhoek the morning of our departure, for which we were charged the equivalent of £70 for a 5 min ride in a friend's car where the mess had to be moved off the back seat to allow us to sit down, and were we were just dumped in the airport car park with no further instructions. When we had delays and problems during the trip our pilot and his company had to solve the issues himself and Secret Namibia contacts us to 2 days later to say they hoped we were ok, but with no apology for non contact. For a trip of a lifetime, Secret Namibia are the only part that we feel let down with. Go to Namibia, but perhaps find another agency to book it through.

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Frank –

Visited: July 2024 Reviewed: Sep 20, 2024

Email Frank | 50-65 years of age | Experience level: 2-5 safaris

The review below is the personal opinion of Frank and not that of SafariBookings.

happy with the whole experience, except for handover at the end which was very poor

3/5

We were happy with the pick-up arrangements, although our contact was late arriving at the airport and the vehicle was good (there were a few minor problems but given that we were travelling on bumpy, gravel roads this is fair enough). The accommodation ranged from good to excellent and the country itself is really spectacular.

However, the handback at the end was dreadful. I had a lot to do in Windhoek, including looking after a young child. The handback time was delayed which necessitated me hanging around my hotel and, when someone eventually turned up there was no apology for the inconvenience I has been caused. The representative then tried to charge me an exorbitant sum for not returning with a full tank (fortunately I had photographed the fuel gauge at the start of the trip which showed it had been handed over half-full). As the full gauge showed 60km less than we had started she then tried again to charge me an exorbitant amount to make up the balance (I went to a petrol station and filled up with for 25% of the price she wanted). Given the very large amount of money I had spent with the company and the generally positive experience we'd had, this was a very poor way to end the trip . We will return to Namibia but not with Secret Namibia

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Disclaimer

All corporate and/or tour info is provided by Secret Namibia, not SafariBookings
The tours offered by Secret Namibia are subject to their terms & conditions