Ozon Light Tours Team
Ozon Light Tours
- Office In:
- Size:
- 5-10 employees (Founded in 2021)
- Member Of:
- TTB & AMREF FLYING DOCTORS
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $100 to $300 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
IN
Email Asit Verma | 50-65 years of age | Experience level: 2-5 safaris
Attention to detail and cost, sincere effort to ensure an experience of a lifetime.
My friend and I planned a 5-day safari covering Central Serengeti, Ndutu, Ngorongoro Crater and Lake Manyara and finalised with Ozon Light Tours over the period. February being a peak period, we booked well in advance. Yohana was great in helping us firm up the itinerary, selection of camps and the overall booking process. Yohana was prompt in his responses and met our needs through and through. We had a lovely time at each camp.
The two things I would have to say for the company to improve on are
1) Our vehicle tended to break down unexpectedly. It was a 6 seter but the middle and rear windows were jammed. We had to force our guide to open them during the Ngorongo safari. The binoculars were also a hoax.
2) Kessy our guide was positioned as very experienced. But since he had seen it all so many times, was quite uninterested. He was knowledgeable and courteous but very distracted. Kessy rarely used the radio to collaborate with other vehicles and find animal sightings. And very hesitant to take alternate back routes. Since he was just intent on completing the trip, we literally had to take matters into our hands and force him to stop at places.
All in all, we had a great experience with Ozon Light Travels. Yohana was a star, meeting our pre-travel needs for the safari and was kind enough to provide lunch hamper and sandbag for camera rest. We had enough water and drinks to last the trip comfortably. Yohana even picked us at the airport himself on our request and was instrumental in booking us in good accommodations as per our liking throughout.
Reply from Ozon Light Tours
Posted on Mar 19, 2025Thank you so much for taking the time to share your detailed feedback and for choosing Ozon Light Tours for your safari adventure. We’re truly glad to hear that you had a great experience overall and appreciated Yohana’s support in planning your trip. He will be very happy to know that his efforts, especially in organizing your itinerary, accommodations, and additional touches like the lunch hampers and sandbag, made a positive impact.
We sincerely apologize for the inconvenience caused by the vehicle during your safari. We take such matters very seriously, and as a result, we have removed that particular vehicle from our safari operations for extensive and intensive maintenance. This is to ensure that no future guest experiences a similar issue—we’re committed to providing the highest standards of comfort and reliability.
Regarding Kessy, he is indeed one of our most experienced and respected guides, with over 30 years of guiding across Tanzania’s national parks. His deep knowledge, professionalism, and dedication to guest safety and park regulations are qualities are deeply valued by many customers. We would like to clarify that during your booking process, Yohana had explained that park entry permits are valid for 24 hours only. Despite this, you wanted Kessy to continue the game drive beyond the allowed time, which would have been a direct violation of park regulations. Kessy was simply unable to accommodate that request, as our guides must follow the rules strictly for the safety of our guests and preservation of the parks.
We hope to have the chance to welcome you again in the future for an even better and smoother experience.
Email Nicole | 20-35 years of age | Experience level: first safari
Experience of a lifetime, perfectly organised by Ozon
We’ve recently returned from an unforgettable 5-day safari with Ozon, followed by 5 nights in Zanzibar (which they also arranged for us).
After much research and comparison with other safari companies, we decided to go with Ozon. As it was our first time booking an end-to-end experience with an external company abroad, we were initially a bit apprehensive as to what to expect, but from start to finish, we couldn’t fault the organisation, communication and professionalism of the company. Our sales contact, Yohana, was on hand to support throughout the entire booking process, responding to any questions we had in an incredibly timely manner and being flexible to accommodate our needs. He was also in regular contact to provide us with information and updates - including during the trip itself - which was invaluable.
Upon arrival in Tanzania, we met our guide, Innocent, who really completed the overall experience for us. Innocent was professional, friendly, and most of all, had an incredible depth of knowledge about the country’s wildlife and culture. He was also super experienced in understanding the landscapes and the most optimal places to be at certain times, but was flexible and accommodating to our wishes at the same time. He kept in regular contact and communication with other guides to maximise our chances of spotting different animals, and he put our safety first at all times. Overall, Innocent was passionate about giving us the best safari experience possible and we couldn’t be more grateful.
Our 5-day itinerary included highlights at Tarangire, Ndutu, Ngorongoro Crater and Serengeti. The animals we were able to spot - and within such close proximity - completely exceeded our expectations. Thanks to Innocent, we were able to complete our lifelong dream of seeing The Big 5. Other highlights included seeing cheetahs, crocodiles, and the incredible migration of thousands of zebras and wildebeests.
Finally, we were extremely impressed with the standard of accommodation and food that was provided as part of our all-inclusive package. Each of the different lodges that we stayed at were immaculate with stunning views of the landscapes, and the service provided at them was excellent too. In addition, the selection of food throughout exceeded our expectations and we were incredibly well looked after at all times. We ended our trip with a few days in Zanzibar which was again seamlessly organised by Ozon.
Overall, we wouldn’t hesitate to recommend Ozon Light Tours to anyone considering a safari in Tanzania. We were pleased to be able to support a small local business in Arusha where they are clearly passionate about customer satisfaction and experience, and they couldn’t be more deserving of 5 stars. Thank you Ozon for an absolute once in a lifetime experience and a trip we’ll never forget!
