Mousebird Safaris Expert
Mousebird Safaris
- Located In:
- Size:
- 5-10 employees (Founded in 2020)
- Member Of:
- IATA, TATO & TALA
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $180 to $460 per person per day (USD, excl. int'l flights)
Reviews
AE
Email Neil | 50-65 years of age | Experience level: first safari
Misleading and Bad Organisation
My experience of Mousebird Safaris is not great. I booked a shared - mid range safari package - 4 nights 5 days. After sending the deposit "to secure the accommodation" a month prior to the trip - I did not hear back from the company until I arrived in Arusha. Gift came to my home to collect the rest of the payment the night before being picked up by Samuel our driver the next morning. The other 5 in the vehicle I would find out later were on different itineraries. After the first day I was told my accommodation had changed as the other people were in different m and mine was too far away. I was put in a different vehicle at the gate of the first Park to be given a lift to the first nights accommodation. Next morning I was picked up and we made our way to Serengeti. I was again told that ,y accommodation for night 2 was again different to what I had booked due to the distances between the groups' accommodation. Night 3 was in the camp I had booked. However day 4 in Ngorongoro Crater was cut short and we were heading out of the park at noon as the rest of the group were on 3 night 4 day itineraries and were due back in Arusha (with a family of 3 flying from JRO that evening ) So I lost 1/2 a day of Safari ( not to mention the hours lost driving around on a morning to the other accommodations. ) The final night was in my booked lodge as advertised and Gift came to the Lodge with another driver for my last day in Manyara.
On return to Arusha I informed Gift about my displeasure at losing so much time - especially in Ngorongoro as it was wonderful there. No attempt to reimburse me was made for the lost time and changes to accommodation.
A hugely disappointing experience as it was my first time on Safari and first time in Africa.
The time in the vehicle with Samuel ( the driver ) and the other travellers was great and we saw lots of wildlife - but the whole experience was affected by the poor organisation.
DE
Email Theresa | 20-35 years of age | Experience level: first safari
First impression good, then dissapointing
The first contact was quite good! We booked the trip in advance and had some few conversations via WhatsApp where all questions got answered.
The owner of the company picked us up from airport and told us that he proudly founded this company some month ago. We are also quite young and thought it is a good choice to support young companies.
What we booked and were aware about:
A shared safari for 6 days with lodges/ hotels and which Nationalparks we will visit
What we didn't know:
That all people who were sitting in the same car have booked different packages which caused the following negative facts:
1. Picking up people for 2 hours in the morning & dropping off people at the end of the day because every couple or single traveller was sleeping in another accommodation. This is not what you want when you do safari and pay for daily entrance fees in the national parks!
2. All people in the car have booked different trips (one day we visited a massai village because of two other people in our car who have booked just 1/2 day safari and afternoon massai village) The driver informed us about the afternoon plans at lunch the day itself. So there was no option to say "no" due to the fact that we were all sitting in one car. I liked the experience of the massai village and we had fun. But it is not the best experience when you don't have a choice! We paid originally for one day in the crater!
At the end of the trip the tour operator offered us to drop us off at the airport. We suggested a pick up time which was to early in his opinion so he picked us up 45 min later. The driver drove really slow and we needed to stop due to problems with the car. At the end we run into the airport and had no time left and has confirmed again how bad this company is organized!
We were really disappointed regarding communication and organization of Mousebird Safari. Its not about having the best cars or best food. Its about informing the customer in the best way so expectations are met.
One last sentence regarding the driver: Barton was excellent driving and explaining the wild life. I would recommend a trip with him (he is a freelancer) but not the safari company.
I hope this feedback helps the company to learn and improve!