MAMU TRAVELS TEAM
Mamu Travels and Safaris Kenya
- Office In:
- Size:
- 5-10 employees (Founded in 2006)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $50 to $1,000 per person per day (USD, excl. int'l flights)
Reviews
Email Ura | 20-35 years of age | Experience level: first safari
Worst experience
I was overcharged, with an extra $600 that shouldn’t have been included. I booked a private tour but was almost put into a group tour instead. I signed up for three days of game drives, but only two were scheduled. After already paying for the transfer from Masai Mara to Nairobi, I was charged extra upon drop-off. The driver for the transfer from the hotel to the airport didn’t show up on time and there was no communication. None of the pre-booked arrangements were acknowledged until I provided evidence and pointed out the issues myself.
The only person who handled things professionally was Daniel, who guided us in Masai Mara. He was punctual, dedicated, and provided us with a truly memorable experience in the national park.
US
Email Setareh | 35-50 years of age | Experience level: first safari
Beware: worst tour operator
Beware of Mamu Travels - they are truly the worst tour operator I have ever encountered in my decades of traveling! Mariam, the owner of the company, was very responsive in the beginning, sending through a full quote quickly after my initial outreach. She seemed very thorough in her communications and continued to be responsive after I pre-paid for our safari in full (nearly $3000 for two people). Then, the week of our safari, she went completely dark. She didn't send through a final itinerary so we had no idea who was picking us up, when they were picking us up, their name or contact information - NOTHING! We emailed and messaged her before our pick up date and she was completely unresponsive. We got ready for our pick up the morning of our first day and no driver came. The main phone number for the company listed on the website, which was Mariam's number, was completely offline - no one would pick up or see our messages on WhatsApp. The only way we were able to get in touch with someone at Mamu was through the Safari lodge reservation desk, which happened to have another phone number for the company. That new person, Patronilla, picked up but had no records of our safari or our itinerary because she did not have access to Mariam's files. She said she herself could not get in touch with Mariam. After much struggle, she was able to convince the transfer driver to come back and get us (he said he apparently came at 6:00am and waited 30 minutes for us but the hotel front desk said that was a lie). When he picked us up, he couldn't tell us much about where we were going, just that we were going to meet the safari driver. When we got to the original meeting up point, a run down gas station in a very run down part of Nairobi, the safari driver had already left! So now we had to chase the driver around the outskirts of Nairobi, culminating in us speeding down a cliffside road to finally catch up to him on the side of the road. When we finally got to him, he broke the news to us that Mariam had not sent him the nature reserve entrance fees ($800 for two days for two people, which we prepaid) so we would have to pay him cash and get reimbursed by Mamu. For her part, Patronilla sent us a note that the company would honor the refund, but unfortunately, no one from the company had access to the bank accounts except for Mariam, who was still missing, so the refund could only happen when she came back online. Well, we completed our 3 day safari, which was great, especially the lodge Emayian as well as our safari driver, Charles, but Mariam was still missing the entire time. We checked in again a couple of days after, but her team said she was still missing, so we just ended up doing a chargeback through our credit card company. Needless to say, this was the most AWFUL travel experience of my life and I caution everyone before working with this incredibly unprofessional company that will put you in stressful, dangerous situations!
DE
Email Nikos | 35-50 years of age | Experience level: first safari
luxury hotels with indian-like scamming feeling
My tour was a 4 day safari with visit to lake Nakuru and the Maasai Mara national park. I also paid 180 USD to visit some landmarks in Nairobi. The hotels booked were above my expectations,one had a terrific view on the lake.I could see the animals and I had a cultural visit on the Maasai village.I chose one of the most expensive tours, so that I wouldn't need to haggle, yet to my surprise it proved to be the contrary. My driver Tony wouldn't follow our agreement,so I couldn't visit Nairobi and we toured Maasai Mara only one out of the two booked days. He started the tour as late as possible,so we could only take a glimpse of the nocturnal living leopards and lions.Any trial to bring him to reason would result in little punishments (for example I couldn't see how the leopard killed the impala or I had to stay one afternoon at the hotel without safari).Instead of visiting Nairobi,we went to lake Naivasha,where initially it was agreed that I had to pay only 50 Euros yet as we got closer the price reached 150 Euros and when I told him we should turn back it went down to just 3000 shillings paid to his Kikuyu friend for unnecessary guidance services.We were stopping the whole time in different souvenir shops were I had to buy the people drinks and where my driver offered me no assistance in determining what is the fair price for an item resulting in paying double prices as that in the airport even after haggling.During our trip the driver would never talk and if he would, it would be begging for food,tobacco,shampoo,money or giving some false information like trying to manipulate me into double paying for the park fees in lake Nakuru. I contacted the office for help,yet they told me that he doesn't work for them so I should forgive him. They didn't offer me any money back for the places we didn't visit, because of the driver's choice or any link, so that I could share my experience with the world.
FR
Email ManOfWild | 50-65 years of age | Experience level: 2-5 safaris
Always listening and ready to help
Good experience in the Keynian savannah and Diani coast
Email Righa | 20-35 years of age | Experience level: first safari
It's one of the amazing operation I ever got all things organized and scheduled
Mamu travelers bravo for the best reception and warm welcome by warm hearted stuffs.They have well set dinning with delicious meals of different kind , they ensure you are well fed before going to an amazing safari through the park
ES
Email JESUS | 65+ years of age | Experience level: first safari
The organitation was good and smooth
The Safari Experience was very good, the hotel was very nice with a very good services ad th rooms big and clean, also the meals have a good level and well a nice location.
The Safari was amazing and we enjoy a lof with animals mainly in the afternoon.
US
Email Ije | 35-50 years of age | Experience level: first safari
Incredible!
My group was led by Jeremiah. I travel a lot and have taken more tours around the world than I can count. This was by far the best tour that I have ever taken. Jeremiah was not only extremely knowledgeable but also very patient with us as we tried to capture the perfect picture. He was also punctual which I appreciated. I cannot say enough great things about this experience.
Email Denis Kiptoo | 35-50 years of age | Experience level: first safari
Amazing Travel Experience!
I had a fantastic encounter with Mamu Travels! The service was excellent from the minute I made my travel arrangements. Mariam was friendly, knowledgeable regarding Mombasa and nearby attractions, and eager to assist whenever needed. Everything went according to plan, including hotel reservations and transportation.
Booking again soon!!!
AE
Email Aniruddha Dutta | 35-50 years of age | Experience level: 2-5 safaris
An unforgettable experience
Jumbo …
We had an amazing experience visiting Kenya . The planning process was managed professionally by Mariam and they have been transparent , prompt and supportive throughout the planning as well as during the trip . Our guide Jeremiah and his team of drivers have to be mentioned for being so cooperative, well informed of wildlife and making our trip memorable.
We were lucky to see almost everything in the safari that we hoped to see - thanks to our guides / drivers for being proactive .
Our stay at Emayan Luxury Camp was outstanding with respect to the services provided by the staff .
Overall a memorable trip full of fun .
AE
Email SISIR PATRA | 35-50 years of age | Experience level: first safari
Best choice for Game safari in Kenya
We had a wonderful trip to Kenya in July 2024 during Grand migration. We visited Masai mara, Lake Nakuru, Lake Naivasha and Nairobi. Really had a great experience. Our experience with Resorts, Transport and safari was fantastic. The whole trip was well planed, organised and executed. Continued support, commitment and guidance throughout the trip from Mamu travels was beyond expectations. The enthusiasm and keenness of safari drivers in sighting animals doubled our experience. Overall I would like to give maximum rating to Mamu Travels and recommend to anyone planning trip to Kenya.
