MAMU TRAVELS TEAM
Mamu Travels and Safaris Kenya
- Located In:
- Size:
- 5-10 employees (Founded in 2006)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $50 to $1,000 per person per day (USD, excl. int'l flights)
Reviews
Email Ura | 20-35 years of age | Experience level: first safari
Worst experience
I was overcharged, with an extra $600 that shouldn’t have been included. I booked a private tour but was almost put into a group tour instead. I signed up for three days of game drives, but only two were scheduled. After already paying for the transfer from Masai Mara to Nairobi, I was charged extra upon drop-off. The driver for the transfer from the hotel to the airport didn’t show up on time and there was no communication. None of the pre-booked arrangements were acknowledged until I provided evidence and pointed out the issues myself.
The only person who handled things professionally was Daniel, who guided us in Masai Mara. He was punctual, dedicated, and provided us with a truly memorable experience in the national park.
US
Email Ije | 35-50 years of age | Experience level: first safari
Incredible!
My group was led by Jeremiah. I travel a lot and have taken more tours around the world than I can count. This was by far the best tour that I have ever taken. Jeremiah was not only extremely knowledgeable but also very patient with us as we tried to capture the perfect picture. He was also punctual which I appreciated. I cannot say enough great things about this experience.
FI
Email Johanna Boateng | 20-35 years of age | Experience level: first safari
We felt scammed
I booked the 3 day safari tour for the 5th of August 2024 for 3 people including me. Mariam requested i send her the first half of the payment which she received successfully. A few weeks before the safari I emailed her asking when the next payment was to be made and she replied a week before the trip. I sent her the money and it was deducted from my account successfully. Two days before the safari Mariam informs me she has not received the payment. I shoe her screenshots of payment and questioned why she did not ask me earlier about the payment and decided to inform me two days before the trip. She said if she does not receive the second payment the trip will be cancelled and no refund will be made for the first half. My friends and I obviously panic because we travelled to Kenya mainly for the safari and we did not want to miss it. I asked her to meet me the next day so I could pay her in cash because making a bank transaction would take days to reflect on her account. At this point we were taking a big risk giving her money again but we also thought the fault could have been with my bank but it would take me days to figure the situation with my bank all the way from Kenya.
Mariam assured if the money reflects in her account she would transfer it back to me. The sum of it was nearly 1400 USD. We were able to leave for the safari and had a lovely trip. Our tour guide mentioned he does not work for Mamu Travels and the other people in our group had also booked with different companies.
After the trip I contacted Mamu Travels regarding the money and she claimed to not have received it. I told her my bank confirmed the money is in her account since it had been weeks. Mariam was very frustrated and accused me of being a liar. She was VERY unprofessional during phone calls and raised her voice MULTIPLE times at me. Mariam ended up blocking me and till this day we have not received our money.
Reply from Mamu Travels and Safaris Kenya
Posted on Sep 21, 2024Johanna, you booked with us your safari because you trusted our company Mamu Travels. You made a 50% deposit to secure your booking and then claimed that you had paid the balance later on. We did not receive the second payment and asked you to clear your balance or we would not be able to book your safari. You had the option to cancel your trip with us ask for a refund of the first deposit or pay the second deposit so that you could go on safari with us. You have been trying to defraud our company from the time you booked your safari with us. If truly you had made the payment twice, your bank should have been able to provide the proof of payment, and the payment should have reflected on our bank statement. We will not allow you to defraud us and steal from us. Try that with another agent, not us.
Email Joe | 35-50 years of age | Experience level: 2-5 safaris
Excellent service
My recent trip to Masai Mara with Mamu Travel was incredible. From the comfortable ride to the knowledgeable guide, everything went well. We were lucky enough to catch the Great Migration, which was unforgettable. The hotel they booked me in was cosy, and the staff went out of their way to make the experience special. I’d recommend Mamu Travel for anyone looking for an amazing safari adventure.
Email Olando | 35-50 years of age | Experience level: over 5 safaris
Mamu Travels, always reliable, getting me the best deals.
I have over the years used Mamu Travels to get and reserve holidays on my behalf. It has always been seamless, they provide options and ensure that they get me exactly what I want for my holiday. I have peace of mind knowing that from the time I arrive at the airport, everything is set and ready for me, and all I need to do is relax and enjoy my holiday.