The review below is the personal opinion of Reshma and not that of SafariBookings.
Responsive
I dealt with Paul and he was very responsive. I booked quite late (1 month) and so struggled with accommodation options. I asked for guidance between somewhere outside the mara or inside (the Lorian camp- somewhere I had found on google) and he has suggested that the one I found may be better in terms of luxury and being inside the mara and getting an extra game drive in the morning as we were travelling out. Unfortunately the camp was basic and the extra game drive did not happen as that camp was so far from the gate and you have to keep the windows up, we had to rush out without seeing a thing. I fed back our disappointment to Paul and he took this well. Overall Paul and the driver were very reliable and had excellent communication.