Reviews

Sort By: Date Most Helpful Rating 41-50 of 76 Reviews
Vlasta   –  
Russia RU
Visited: February 2024 Reviewed: Mar 7, 2024

Email Vlasta  |  20-35 years of age  |  Experience level: first safari

Best tour operator!
5/5

We are very happy to have chosen BALU to organise Safari. We took a tour to Masai Mara for 3 days! Everything was great! Many thanks to Morris, he helped us a lot!!! I met, conducted, explained everything! It was very nice! Special thanks to our guide Joseph!!!! The best guide in the world!!! The organisation is at the highest level, we were very satisfied! Definitely recommended!!

David   –  
United States US
Visited: February 2024 Reviewed: Mar 3, 2024

Email David  |  50-65 years of age  |  Experience level: first safari

Great Value and wonderful service
5/5

Morris was fantastic right away. Most operators will test you to see what you are willing to pay. He was fair and honest and the service he provided was second to none. I did try a few other operators that a good friend suggested and the were overpriced and the accommodations were second rate. Morris was fair and provided exactly what we wanted and nothing we didn’t. It’s important that you communicate exactly what you want ahead of time so he knows your expectations. I’ll use him again and I’ll recommend him to anyone. It was the trip of a lifetime.

Camilla   –  
Denmark DK
Visited: February 2024 Reviewed: Feb 27, 2024

Email Camilla  |  35-50 years of age  |  Experience level: first safari

Amazing trip
5/5

I can highly recommend Balu Travel.
Communication with Morris was easy he was quick to respond and he accommodated all our requests and needs.
We had Joseph as our driver, who was very professional, a terrific driver and guide, kind and patient with our family of 7 including 3 kids. He did everything in his power to show us as many animal as possible.
We stayed at The Emayian camp, which was good, food was very nice, 4 courses for lunch and 6 for dinner! Beautiful sunset view from the deck which we enjoyed with a glass of bubbles. No aircon, but the temperature was comfortable in the tents as night. There was also a pool which was nice to jump into after an all day safari. Jacuzzi at all the tents were a nice touch and bush breakfast with Masai dance on the last day was a nice touch too.
Very good value for money. Thanks again 😊🙏🏼

Navas Am   –  
India IN
Visited: February 2024 Reviewed: Feb 27, 2024

Email Navas Am  |  20-35 years of age  |  Experience level: first safari

John was expereinced guide and driver, he was super cool.
5/5

We had very good expereice with Balu travel especially the guide and driver John, hes very experienced person.

Julian   –  
United Kingdom UK
Visited: February 2024 Reviewed: Feb 27, 2024

Email Julian  |  35-50 years of age  |  Experience level: 2-5 safaris

Friendly and efficient
5/5

Morris handled my booking and answered my questions in advance and met us in person. Super service. Jeremy was our guide and was excellent over the 3 days. Would highly recommend Balu travel, good value mid range safari and visiting the Mara is a must

Lhousine   –  
France FR
Visited: February 2024 Reviewed: Feb 26, 2024

Email Lhousine  |  20-35 years of age  |  Experience level: first safari

Nice
5/5

I had the chance to do a safari 3 days 2 night, it was amazing !!!!! Like truly that was perfect. Thank you so much for everything ! Worth the price.

Anna   –  
Germany DE
Visited: February 2024 Reviewed: Feb 23, 2024

Email Anna  |  20-35 years of age  |  Experience level: 2-5 safaris

Excellent experience
5/5

Balu Travel did a great job organising the safari for me and my friends. Communication was easy and fast, Morris is so friendly and reliable. He was always available and always answering every question. Also our tour guide Joseph was so lovely and knew everything about the parks and the animals. The tour exceeded our expectations, great value for money. Can only recommend Balu Travel!!!

Daniel   –  
Malta MT
Visited: February 2024 Reviewed: Feb 21, 2024

Email Daniel  |  20-35 years of age  |  Experience level: first safari

Patient, accommodating and dedicated.
5/5

This was our first time visiting Kenya and taking a safari, so we had no idea where to start looking. We saw some great reviews of Balu Travel online so we got in contact with Morris, who was very nice and responsive, and catered to our many questions instantly. Everything from start to finish was impeccable. The van we used for the safari was spotless every single day. The pick up was always on time, the driving was very safe and fun, to the organization and hotel bookings, literally everything.

We cannot praise our guide Derrick enough for the views he managed to show us on our game drives. He was very patient with us and gave us ample time to take great pictures up close with the wildlife. He was very knowledgeable of the Maasai Mara and the vast wildlife that was present. For the duration of the Safari he was always available to us and attended to all of our needs. 10/10 would recommend! :)

Riasat   –  
Spain ES
Visited: February 2024 Reviewed: Feb 20, 2024

Email Riasat  |  20-35 years of age  |  Experience level: first safari

The review below is the personal opinion of Riasat and not that of SafariBookings.
Balu Travels was disrespectful
1/5

I was trying to weigh my options for a 3-4 day safari and Balu Travels was one of the tour operators I requested a quotation from through Safari Bookings. After they shared the quotation, I had a call with them the next day and requested for some changes. They texted me the new quotation. I told them I would review and get back to them the next week.

In the meantime, I received a more affordable quotation from another operator and decided to go with them. I politely informed Balu Travels that I would have to pass on their offer, but in response I got an offensive remark. I am quoting it here verbatim: "You people are very interesting, why should you make request with unrealistic demands then skip it. It's unprofessional to just want to waste time."

I am not sure what they exactly meant by "you people", but it is hard not to tie it to ethnicity. I think they miserably failed in their customer communication.

(images removed for privacy reasons)

Elchin & Jey   –  
Azerbaijan AZ
Visited: February 2024 Reviewed: Feb 18, 2024

Email Elchin & Jey  |  35-50 years of age  |  Experience level: first safari

Albert is a great guide with perfect navigation skills
5/5

We took 4 day tour for Masai Mara and Lake Nakuru. Our guide was Albert who had a good navigation of Masai Mara national park, thanks to what we could see almost all big inhabitant's of the park. A big thanks to Albert. The camp in Masai Mara was facilitated enough to accommodate you in 2-3 days. It was a tent with built in shower and toilet with hot water running all the time. Lucy and Gladyce were very welcoming and smiley hosts. Also big thanks to Morris who was in constant contact with me and took us from hotel in Nairobi to the meeting point. Overall, we had an amazing experience and recommend this tour if you want to experience safari in Kenya.

Average User Rating
4.8/5
Rating Breakdown
  • 5 star 72
  • 4 star 2
  • 3 star 0
  • 2 star 0
  • 1 star 2
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