Reviews

Sort By: Date Most Helpful Rating 51-60 of 73 Reviews
Ashwin   –  
India IN
Visited: January 2024 Reviewed: Feb 2, 2024

Email Ashwin  |  35-50 years of age  |  Experience level: first safari

Amazing Service & Hospitality... Worth It...!!!
5/5

Morris was extremely patient & courteous to assist with all information & questions related to our choices regarding Game Drive options.
Jeremy & Peter (our guides) at Masai Mara & Amboseli were extremely knowledgeable, polite & made our trip experience extremely engaging.

AJ & Mei   –  
United Kingdom UK
Visited: January 2024 Reviewed: Jan 18, 2024

Email AJ & Mei  |  35-50 years of age  |  Experience level: first safari

5* agent, one of the most professional and best tours we’ve been on
5/5

Wow, what can we say! We trawled the internet for tour operators and landed on Balu, our agent was Morris. From beginning to end, Morris was FANTASTIC. We admittedly were not the easiest of clients, we had trust issues parting with so much money for a Maasai Mara Safari package and a lot of questions with it being our first time in Kenya but Morris dealt with us with professionalism, reassurance and knowledge - just brilliant. He organised extra things we required such as transfers from remote locations and had brilliant communication throughout, consistent and thorough.
The tour exceeded all our expectations!! It was AMAZING!! Absolutely worth it and presented as such value for money from all the research we did. Our driver was Solomon who had the BEST knowledge of the Maasai and incredible driving skills. We are so happy we booked with Balu and had Morris as our rep. We’ve already recommended him to all family and friends thinking of coming to Kenya for Safari. Thank you to Morris and Balu for the most unforgettable trip.

jing   –  
China CN
Visited: January 2024 Reviewed: Jan 16, 2024

Email jing  |  20-35 years of age  |  Experience level: first safari

good
5/5

It was a good trip. The accommodation was good, the food was good, and the driver was experienced enough to see all the animals I wanted to see.

Ramya   –  
India IN
Visited: December 2023 Reviewed: Jan 1, 2024

Email Ramya  |  20-35 years of age  |  Experience level: first safari

Excellent - everything delivered as promised
5/5

I and my parents booked with them safari to Masai Mara and lake Nakuru.
Morris was very responsive since the booking date. He provided a detailed itinerary and the trip went exactly so.

Our guide Saruni was very helpful too and he was always on time.

Excellent thank you!

Luana   –  
France FR
Visited: November 2023 Reviewed: Dec 18, 2023

Email Luana  |  20-35 years of age  |  Experience level: 2-5 safaris

Amazing experience !
5/5

Balu travel was quick to send me a quote and to organise my safari. I was so pleased with my experience : the guide was perfect and very motivated, the lodge Emayian was beautiful, the food was amazing. Everything went perfectly and I couldn't recommend this more !

Karen   –  
Trinidad and Tobago TT
Visited: December 2023 Reviewed: Dec 15, 2023

Email Karen  |  35-50 years of age  |  Experience level: first safari

The BEST Tour Guide Ever!!!
5/5

We visited Kenya for my birthday in December 2023, Balu was our Tour Operator of choice and boy did we make the best decision.
Our guide Macharia was patient and took every opportunity to provide info on the wildlife but more importantly Kenya.
Not only is he knowledgeable but also funny, we couldn't have asked for a better guide.

G.W.   –  
Australia AU
Visited: November 2023 Reviewed: Dec 7, 2023

Email G.W.  |  50-65 years of age  |  Experience level: 2-5 safaris

Business Owner genuinely cares about your experiences.
5/5

All in all the tour was wonderful, thank you. With Balu's help I achieved my dream of seeing animals in front of kilimanjaro, and I had an awesome time. I got beautiful clear views, saw many animals, had great fun, and it was exciting and beautiful.
I really appreciated how often the business owner/manager Morris checked in to check if things were going well, it made me feel like he genuinely cared about making it a great experience. And Morris the driver took genuine pleasure in finding animals, views, and experiences to enhance my experience. I realise from reading other reviews and talking to people who had other companies that the personal efforts of the two Morrises is not necessarily the norm, so I am grateful and I warmly recommend balu

Tip: Keep in mind that subcontractor drivers are the norm for Kenyan Safaris, so whichever tour company you go with, your driver/guide will likely be an independent contractor drawn from the same common pool of drivers as if you had gone with another company. So the key is maintaining contact with the actual business owner. If there is anything that you feel is not quite right, have respectful conversations with your driver asking them what you would like, and if this doesn't work then just respectfully let the owner know what you want/need.
The good ones, like Balu, will do this for you anyway, rather than just take your money and become invisible like some other operators.

Morris from Balu stayed in contact, and with his help Morris the driver made it a wonderful experience. Also in multiple ways Morris the driver showed great kindness and generosity beyond his professional responsibilities.

There were a few occasions over the three days wherein I felt things were not quite right, but as I described above both Morrises were open to conversation and adjustments accordingly on each of these occasions.

I thoroughly and warmly recommend Balu.

Akshata   –  
India IN
Visited: October 2023 Reviewed: Nov 3, 2023

Email Akshata

Great service provider for Safaris
4/5

I did the Masai Mara safari for 2 nights 3 days with my husband and my 2 year old.
Morris from Balu Travels was coordinating with me. He was very prompt in responding to my questions.
Everything from pick up to drop off was well coordinated. The quotation had everything listed out in detail which was very helpful.
Would recommend them to anyone specially those travelling with toddlers.

Axel   –  
Germany DE
Visited: November 2023 Reviewed: Nov 2, 2023

35-50 years of age  |  Experience level: first safari

Morris was very accommodating, organized and always there for us.
5/5

Morris put together the right offer for us and was very helpful with any additional requests. The choice of driver Charles was perfect. During the safari, he found the right places to get close to the animals without being disturbed by others. Charles was always in a good mood without being pushy. Thank you Charles!

Carlos   –  
Mexico MX
Visited: October 2023 Reviewed: Nov 2, 2023

Email Carlos  |  20-35 years of age  |  Experience level: first safari

Everything perfectly organized with high quality standards
5/5

If you’re looking to do a safari all included with premium hotels, tasty food and secure transportation as well as a confident and experienced guide/driver, Balu is the best option. Since we got in touch for the first time with Morris, he provided to us clearly information about the safari, he seemed very committed with all planing. On the other hand, our guide/driver, Jeremy, was very kind and he made sure that we sought the most species in our game drive safari.

Average User Rating
4.8/5
Rating Breakdown
  • 5 star 69
  • 4 star 2
  • 3 star 0
  • 2 star 0
  • 1 star 2
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