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Average User Rating
4.9/5

Rating Breakdown
  • 5 star 89
  • 4 star 2
  • 3 star 0
  • 2 star 1
  • 1 star 2

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Dan   –  
Canada CA
Visited: October 2024 Reviewed: Mar 25, 2025

Email Dan  |  20-35 years of age  |  Experience level: first safari

The review below is the personal opinion of Dan and not that of SafariBookings.
Be aware that Balu does not run some of their groups and you may end up moved to others tours
2/5

Balu offers reasonably priced safari experience, but note that they act as more of an intermediary broker rather than an operator. They place you with other tour operators and so consequently you may end up getting shifted around one or more times to different joining groups/ vans during your trip. That does mean the max pax as set out in the booking and the itinerary may well change depends on what group you end up with- just be mindful of the flexibility that’s required when booking with Balu.

Reply from Balu Travel
Reply from Balu Travel
Posted on Mar 26, 2025

Thank you, Dan, for your feedback, we do agree that there was a logistics challenges with your tour and since we have made necessary measure to address such challenges.

As a company we wish to clarify that we aren't an intermediary or broker to anyone and that we are licenced tour operators in Kenya and like other tour operators we pull together clients to have group tours, this explains why you were in a group tour with other tourist from other tour operators.

We apologies that you felt mishandle it wasn't our intention, and your feedback is much appreciated.

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 89
  • 4 star 2
  • 3 star 0
  • 2 star 1
  • 1 star 2
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  • All corporate and/or tour info is provided by Balu Travel , not SafariBookings
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