JASTRO SAFARIS LIMITED STAFF
Jastro Safaris
- Located In:
- Size:
- 10-20 employees (Founded in 2017)
- Member Of:
- Kenya Tourism Regulatory Authority, TOURISM PROFESSIONALS ASSOCIATION & NAIROBI TOUR OPERATORS ASSOCIATION
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $150 to $1,200 per person per day (USD, excl. int'l flights)
Reviews
CN
Email Martin | 20-35 years of age | Experience level: first safari
wonderful
It was a perfect trip, and the travel agency arranged everything for us very well. The most impressive was our driver, Jonathan. He drove very hard every day and took good care of us. He introduced the animals very professionally and humorously, and we learned a lot.
CN
Email Xutong liu | 20-35 years of age | Experience level: first safari
Very well planned, easy communication, fast reply
It is really fantastic experience seafaring with jastro, we had a good communication with Victor, who is responsible for our travel plan construction and earlier connections. Victor always responded rapidly with any changes of our trip. Then Jonathan, our tour guide, who excellently delivered a fantastic safari experience during the 7 days, is so responsible and enthusiastic, always trying to find rare animals like Leopard for us.
Five star recommended!
CN
Email Gina | 20-35 years of age | Experience level: first safari
competitive prize and well organised
Victor listen to my needs and help orgniased as we wish. Although we changed some of hotels after we pay 50% fees but we were informed early and hotels replace is at the same standard so i am happy about it. Although we had some hiccup during the trip but victor help to solve quickly. About the night and morning game drives, all of them fulfill as promised. I am deeply thank you for Jonathan our tour guide, he made our trip perfect. He is an experienced driver, always get us to destination on time and safe. He also planed very well and we saw really nice sunset and have beer in the park. He is also acknowledged professional about animals. We all love him!
HK
Email GL | 20-35 years of age | Experience level: first safari
Excellent guide but Jastro has to be more detail minded
We decided to book a safari tour with Jastro with their competitive quote. Before paying them, everything was good and smooth. And yet after deposit communication became difficult. They were quite irresponsive so you had to keep texting them if you had any requests or changes. They made several mistakes in bookings. Eg originally we rent 2 binoculars and 2 cameras and it turned out only 1 of each were available… it was a pretty big miss
But wells our driver Jonathan was very experienced and we saw the big 5 in 2 days! Highly recommend him to be your safari guide
Reply from Jastro Safaris
Posted on Oct 23, 2024Dear GL
We are really sorry for the unresponsiveness.
I have discussed this with the team and we promise a better experience next time.
Kind regards
Jared
Safari / diani beach trip Sep 2024
We booked a safari / Diani Beach trip through Jastros in late August / early September. Jastros we're responsive and competitive on price and they adapted quickly to changes to our preliminary itinerary as our trip planning progressed. There were a few difficulties with flight and accommodation times and dates so it's important to check these and stay on top of the details and the booking process. Jared engaged with us constructively and did his best to resolve the issues, and things turned out well in the end. Transfers between airports are challenging at the best of times but Jastros did a good job on these. Our game driver, John, was absolutely fantastic and we saw 4 of the big 5 within several hours of our first game drive - partly down to luck but also in large part due to John's skills and relationships with other game drivers.
US
Email Gavin | 35-50 years of age | Experience level: first safari
Wonderful customized safari
What an incredible experience. You have many companies to choose from as far as safari booking agents, and we chose Jastro because of the ability to customize to our needs. Communication was excellent. Whenever there was an update, we were readily notified. The experience felt very personal, and that was reiterated by Victor meeting us from the airport on the final day to shake our hands, get an in-person review of our experience and ask for any feedback on how they could improve. That's how you run a business! We recommend and will use Jastro again for future bookings!
CN
Email Miyo | 20-35 years of age | Experience level: first safari
A professional operator with patience
It took me nearly half a year to walk through the whole progress, Thanks Victor for his patient replies and continuous efforts on the arrangement for my solo safari. Single travelers sometimes have to fit in the other group, but the results turned good and I really enjoyed the so many amazing animals I've seen and the hotels that Victor helped me booked. Next time I will come with my friends.
Reply from Jastro Safaris
Posted on Sep 27, 2024Dear Miyo
Thank you for your understanding. You really make life easier on our side as well during the execution of your safari.
See you in future. Many thanks and be blessed.
Victor, Jastro
Email Jie Shao | 50-65 years of age | Experience level: 2-5 safaris
A wonderful and unforgettable Kenya experience!
We had 8-day travel experience in Kenya which included all: Safari game drive in Masai Mara, Amboseli, Nakuru Lake and hot air balloon in Masai Mara and Diani beach. It’s a comprehensive package. Although tired, it’s very worthwhile. We wanted to thank David especially for his kindness, dedication and great communication as well. He obviously loves his job and provided a very good guide for us. My daughter even said “David is the highlight of this trip”! Thank you! We would highly recommend Jastro!
Email Ryan and Amy | 20-35 years of age | Experience level: first safari
Wonderful tour experience curtesy of our tour guide Dickson!
Now I have to be honest and give a fair review. There are some pros and cons to this tour company. Firstly, we did receive the quote and the initial interactions with Viktor through WhatsApp were good. He communicated that one of our lodges (the one we booked the tour for) was not available on the date we would be there so we discussed this and moved the whole tour back a day making this available. However, communication with Viktor can be a bit hit and miss. When we were paying for the tour we did this in two payments. The first time we used PesaPal which was successful. However, Viktor did not communicate with us that it was taking 5% of the cost so when we came to do this again we were asked for another $100 - this was rectified. However, the
communication whilst on tour (from Viktor) in regards to transfers from airports was sluggish.
For the pros: our tour guide, Dickson was AMAZING! He is the reason I could not give any less than 5 stars. He went out of his way to help us in any way he could. His knowledge of the animals and parks was brilliant and he was very professional throughout. He kept us extremely safe when driving to and from the parks. Dickson is brilliant at spotting animals we had missed and always checked with other drivers where different animals were so we could get a very broad range. We never felt rushed or pressured to move away from an animal. Dickson was always prompt and organised ready for a game drive with plenty of water. He also taught us a lot about the Kenyan culture and is a smiley happy man who is a great laugh.
In conclusion, the tour is a magical experience although there were a few bumps in the road. It is an experience we will always remember and that’s mainly due to Dickson.
CZ
Email Alana | 20-35 years of age | Experience level: first safari
Brilliant
I want to say thank you to all the team beginning from the Victor, Sylus and the best guide Charles!! Everything was more than perfect I enjoyed a lot , my best safari experience. Victor always was answering my questions via WhatsApp and Charles I think it’s best guide which can be
Everything was very smoothly from the very beginning till the end. Thank you guys I definitely will come back to you
Reply from Jastro Safaris
Posted on Sep 16, 2024Thank you good review, we are really grateful. We are looking forward to seeing you again in Future Alana.