JASTRO SAFARIS LIMITED STAFF
Jastro Safaris
- Located In:
- Size:
- 10-20 employees (Founded in 2017)
- Member Of:
- Kenya Tourism Regulatory Authority, TOURISM PROFESSIONALS ASSOCIATION & NAIROBI TOUR OPERATORS ASSOCIATION
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $150 to $1,200 per person per day (USD, excl. int'l flights)
Reviews
AE
Email Annie | 35-50 years of age | Experience level: first safari
Lack of attention to detail
I chose Jastro Safaris based on the fact that it had lots of great reviews. Victor reached out to me after I put in a quotation request and we had a detailed discussion on possible options for our safari. There were initial mistakes in his quotations that I pointed out and he fixed. I suggested places I would like to visit and expected practical advice given that I was travelling for the first time and the tour operator is meant to be the expert advising on what is best. First of all, I asked about travel time between places and was given inaccurate information. For example, I was advised that the travel time between Ol Pejeta to Masai Mara was 6 hours, when it fact it took us nearly 10 hours to make the journey. Next I was promised a stop over at Lake Nakuru which the driver did not do because he said there wasn't enough time. It seemed the driver and tour operator were not communicating. Overall, I would advise all people to ask Victor to spell out what is included in the quotation and what is not. We learned this the hard way. At least 3 game drives that were "included" in my package were not delivered because Victor did not check these details on his end. I was told I could not have a night game drive in Ol Pejeta because we were not staying in the conservancy - according to my original quotation, the night game drive was included. Then I was told I had to pay extra fees at Masai Mara National Park if I wanted to do a morning game drive - which according to my understanding was included in the initial quotation that was shared with me. Each time I raised a deviation from the original quotation, I was told by Victor he would check and get back to me assuring me that he would make sure I got my game drives added on at the end of my tour. However, the follow ups and corrections didn't happen. The follow up for the pending payment at the end of the tour on the other hand was very persistent with no acknowledgment of the need for rectification.
Reply from Jastro Safaris
Posted on Oct 23, 2024Dear Annie Haqq
We appreciate your review.
There was a slight misunderstanding which we resolved and even refunded you part of the amount that you paid.
We kindly request for your understanding and we promise to improve next time.
Kind regards
CN
Email Jueru | 35-50 years of age | Experience level: first safari
A travel company with no integrity
A very bad trip experience. Situation we met are as follows:
1. We have paid a 30% deposit, and when we arrived in Nairobi, we informed of the change of itinerary. Three of the five hotels in the itinerary were changed, and the price was 1/3 of the original hotel, and the difference was not refunded.
2. Modified the itinerary at will and canceled 3 morning cruises.
3. The driver and tour guide was not professional. Although we had paid a tip of US$40 per day, he was still angry with us when we pointed out that the trip was not in line with the itinerary.
We have also reported the above situation to Chinese tourists through the community Internet. We hope that Chinese tourists will not choose this company after seeing it.
一次体验非常不好的旅行。举例如下：
1. 我们已经支付了30%的定金，到了内罗毕后告知行程变更，行程中的5个酒店改了3个，而且价格是原来酒店的1/3，且没有返回差价。
2. 随意修改行程内容，取消了3次早晨巡游。
3. 司机兼导游不具备专业素养，尽管我们已经支付了每天40美金的小费，但当我们提出不符合行程，他还对我们生气。
以上情况我们也通过社区互联网反馈给了中国的游客，希望中国游客看到后都不要选择这家公司。
Reply from Jastro Safaris
Posted on Aug 30, 2024Dear Jueru
You are one group with Wang, Miaomiao and one another.
We regret to receive all your negative
reviews despite us working to solve all the challenges that came about during the trip.
1. You were notified earlier about all the changes of the hotels right before you got into the country, so your claim is malice. These hotels were Sentrim to Penety at Amboseli for only 1 night and Naivasha Sopa to Lake Naivasha resort for only 1 night too, and their STO rates served to us are the same.
2. You were too harsh to the tour guide claiming that you were also tour guides back in your country. The guide made several calls to inform the office about this, and the office reached back to you and you apologized. How was the supposed to work efficiently and you did not give room for this.
3. You were demanding for the morning game drivers and you only booked the hotels that were located outside the parks, that was not possible and you did not want to hear that.
We kindly request you to note the importance of proper communication and patience during execution of the safari. There may have been little hiccups during your safari and were were in a position to solve them if you could have given us that chance.
Regards
HK
Email Wang | 35-50 years of age | Experience level: first safari
Bring a very bad experience to us!
1. After we confirmed the itinerary and paid the deposit, we received an email on the day of our arrival to change three hotels, among which Lake Naivasha Sopa Resort, the most expensive hotel, was changed to Lake Naivasha Resort. You can check the price difference online.This was the hotel with the largest difference in price, and two nights were also changed to cheaper hotels and the difference was not refunded
2.Two times early morning safari and last day's lunch all be cancelled,The guide said never be informed of the early morning safari.
Reply from Jastro Safaris
Posted on Aug 30, 2024Dear Wang,
You are one group with Jueru, Miaomiao and one another.
We regret to receive all your negative
reviews despite us working to solve all the challenges that came about during the trip.
1. You were notified earlier about all the changes of the hotels right before you got into the country, so your claim is malice. These hotels were Sentrim to Penety at Amboseli for only 1 night and Naivasha Sopa to Lake Naivasha resort for only 1 night too, and their STO rates served to us are the same.
2. You were too harsh to the tour guide claiming that you were also tour guides back in your country. The guide made several calls to inform the office about this, and the office reached back to you and you apologized. How was the supposed to work efficiently and you did not give room for this.
3. You were demanding for the morning game drivers and you only booked the hotels that were located outside the parks, that was not possible and you did not want to hear that.
We kindly request you to note the importance of proper communication and patience during execution of the safari. There may have been little hiccups during your safari and were were in a position to solve them if you could have given us that chance.
Regards
CN
Email MIAOMIAO | 20-35 years of age | Experience level: 2-5 safaris
A Poor travel experience
We had a total of six nights, and the hotel was changed three times in the last few hours before departure. The promised room was bad and no refund was given. The morning tour and lunch included in the quotation on the last day were not provided. The driver and guide was okay, but he kept making phone calls while driving, at least ten times a day, which was very unsafe for both him and us.
(automatic translation from Chinese)
Reply from Jastro Safaris
Posted on Aug 30, 2024Dear Miaomiao
You are one group with Wang, Jueru and one another.
We regret to receive all your negative
reviews despite us working to solve all the challenges that came about during the trip.
1. You were notified earlier about all the changes of the hotels right before you got into the country, so your claim is malice. These hotels were Sentrim to Penety at Amboseli for only 1 night and Naivasha Sopa to Lake Naivasha resort for only 1 night too, and their STO rates served to us are the same.
2. You were too harsh to the tour guide claiming that you were also tour guides back in your country. The guide made several calls to inform the office about this, and the office reached back to you and you apologized. How was the supposed to work efficiently and you did not give room for this.
3. You were demanding for the morning game drivers and you only booked the hotels that were located outside the parks, that was not possible and you did not want to hear that.
We kindly request you to note the importance of proper communication and patience during execution of the safari. There may have been little hiccups during your safari and were were in a position to solve them if you could have given us that chance.
Regards
IN
Email Jerry Francis | 50-65 years of age | Experience level: 2-5 safaris
Amazing and adventurous safari tour
I opted for Jastro Safaris for my adventure safari in Kenya. I must admit that I had a very good experience with Jastro. Mr. Victor of Jastro, a kind personality, gave all support and guidance for my visit. It was 7 days luxury tour to Masai Mara, Nakuru and Amboseli. All three places were fantastic, but Masai Mara was the best.
My tour guide Mr. Leyian was very supportive and he ensured that I am happy at all moments of the safari. I saw all Big 5 of Masai Mara. I got a great Masai friend.
I recommend Jastro Safaris to those who wish to take up this adventurous tour. Very reliable, good communication but bit expensive.
CA
Email Nitish | 20-35 years of age | Experience level: first safari
Competent at both organizational and communication skills. Provides great customer service.
Outstanding Kenya Safari experience!
Our Kenya safari with Jastro safari was incredible. The 7 days itinerary was perfectly balanced, allowing us to see variety of animals and immerse ourselves in breathtaking landscapes. Our guide was not only knowledgeable but also passionate about wildlife and local culture, adding so much depth to our experience. The accommodations were comfortable and authentic and provided nourishing food.
What impressed me about Jastro safari is their commitment and dedication to make the safari an amazing experience. They were quick to respond to our questions and to cater to our requests. Highly recommend for an unforgettable adventure!
Email Jonathan | 20-35 years of age | Experience level: first safari
Good but can be better
Driver Dickson is good and helpful, however the plan was not well organized and time was wasted. Suggest you to double confirm all the schedule before the trip.
US
Email Sonia | 35-50 years of age | Experience level: 2-5 safaris
Wonderful
Jastro Safaris at the top.
Our family 5 day tour was suberb, arrangement and execution was perfect. Victor and Jared were explenary.
Thank you Jastro Safaris.
US
Email Char | 65+ years of age | Experience level: 2-5 safaris
Unreliable
I was not picked up at the Nairobi Airport as promised. They did not have me stay in proper lodgings as promised.
Reply from Jastro Safaris
Posted on Aug 30, 2024Dear Ms Challote
1. Our driver was at the aiport waiting for you, he called you severally and you were not picking up your phone. This was not the company`s mistake.
2. We booked for the lodges that you paid for, and you assured us that you were satisfied with them.
3. We refunded you the money you used for hiring the taxi to the hotel, you forgot to mention it here.
Thank you.
QA
Email NORBAIZURA | 50-65 years of age | Experience level: 2-5 safaris
Flexible and easy to customize your trip
I recently had the opportunity to visit Kenya and it was truly a wonderful experience. I was able to see all of the amazing animals that I had been dreaming of seeing. Jastro was very easy to communicate with and was able to customize our safari trip to fit our needs perfectly.