JASTRO SAFARIS LIMITED STAFF
Jastro Safaris
- Office In:
- Size:
- 10-20 employees (Founded in 2017)
- Member Of:
- Kenya Tourism Regulatory Authority, TOURISM PROFESSIONALS ASSOCIATION & NAIROBI TOUR OPERATORS ASSOCIATION
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $150 to $1,200 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
CN
Email Gina | 20-35 years of age | Experience level: first safari
competitive prize and well organised
Victor listen to my needs and help orgniased as we wish. Although we changed some of hotels after we pay 50% fees but we were informed early and hotels replace is at the same standard so i am happy about it. Although we had some hiccup during the trip but victor help to solve quickly. About the night and morning game drives, all of them fulfill as promised. I am deeply thank you for Jonathan our tour guide, he made our trip perfect. He is an experienced driver, always get us to destination on time and safe. He also planed very well and we saw really nice sunset and have beer in the park. He is also acknowledged professional about animals. We all love him!
CN
Email Xutong liu | 20-35 years of age | Experience level: first safari
Very well planned, easy communication, fast reply
It is really fantastic experience seafaring with jastro, we had a good communication with Victor, who is responsible for our travel plan construction and earlier connections. Victor always responded rapidly with any changes of our trip. Then Jonathan, our tour guide, who excellently delivered a fantastic safari experience during the 7 days, is so responsible and enthusiastic, always trying to find rare animals like Leopard for us.
Five star recommended!
CN
Email Martin | 20-35 years of age | Experience level: first safari
wonderful
It was a perfect trip, and the travel agency arranged everything for us very well. The most impressive was our driver, Jonathan. He drove very hard every day and took good care of us. He introduced the animals very professionally and humorously, and we learned a lot.
CN
Email Rachel | 20-35 years of age | Experience level: first safari
A team worth recommending
It was really a memorable trip. Thanks for our driver, Jonathan, who has excellent wildlife experience and driving skills, and can also arrange the trip well every day. He deserves high praise. Also thanks
for victor, our itinerary planner, for planning such a wonderful and rich trip for us. Thanks you guys very much❤️
IT
Email Andrea | 20-35 years of age | Experience level: first safari
Unreliable people. Unfortunately we paid for everything at the beginning
Improvised agency. We take home good memories because the safari (with whichever agency you do it with) is exciting
We had a lot of problem considering what we paid:
1) in the agreed plan there was 8 Moment of game drive, at the end we did 5! We lost 3 moments to have game drive due to fault/problem in the organization of this agency....(as you know games drive are the main reason of this trip and the reason why the people pay a lot of money)
2) Jasto Safari has included in our plan the a specific day trip (guided nature walk). It was in the "included activities" not in the “extra activties” , but also if it was in our plan we had to pay 70$. Not a nice surprise
3) we spent 1 night in an hotel completly different comparing what we paid. In general this in not a problem for us, but after 8 hour in the car, if we have paid for a 4/5 stars hotel with spa, we were not happy to discover that it was a very dirty 1/2 star hotel (they told us, the same day, that our was overbooking...)
4) In our plan there was a dinner included in Nairobi but we found out the same day that we had to paid for that (other 70$....)
5) They completly forgot to organize accomodation and meals for the entire last day, for this reason we paid also one lunch, one dinner and one accomodation more… (other 150$)
6) an entire day lost due to issue with the Van (From 7:00am to 7:00pm on the road: no lunch, just bought some chocolate on the road).. I know that it could happen but it is inconceivable to be told that it can happen and not to take it personally!
7) In the safari all people had a jeep and only us an old Van…
8) Our arrival at 5:30am we wait outside the airport around 50 minutes for the pick up...
Considering all these problem we tried to ask a partial refund. They proposed us 140$, I think that is not proportionate, but I accepted...I asked 6 times for an update on payment (in 3 months) and each time they (I spoke to Jared) told me ‘we will do it next week’. Obviously this refund was never made....
The last comment is about Steve, our driver. He is a good man and good worker. Considering all problems he helped us every time
Reply from Jastro Safaris
Posted on Oct 23, 2024Dear Andrea
We are glad to have received your review, and most importantly having indicated that our driver Steve did an excellent job.
The change of accommodation, which was communicated to you at a good time, happened because of the unavailability at you originally suggested facility.
You were informed about the choice between a tour van and a land cruiser before you booked, you are the one who choose the tour van for your safari, seemingly because of the cost.
The van developed a mechanical issue(this was unforeseen) and caused some delay during your trip, we really apologized for this. The driver acted as swiftly as he could and solved this.
Your quotation was not including meals and accommodation for the last day in Nairobi and we requested if you could book that by yourselves, directly sir.
We spoke about the refund and we agreed that we would send you the said amount.
Email Suzan | 20-35 years of age | Experience level: first safari
Splendid Mount Longonot hiking and Lake Naivasha boat trip.
Tour operator Victor was nice to me when i contacted him via their website. He quickly offered me a good price and answered all my questions of a single day visiting lake Naivasha and Mount Longonot for hiking. I did enjoy my time there with my friends, planning to visit in future.
CN
Email Jingyi | 20-35 years of age | Experience level: first safari
A fantastic experience and lovely people! Thanks!
It’s a right decision to choose Jastro! We saw all the wild animals we want to see,the driver and the tour guide is really professional and responsible.
Also the accommodations is so nice especially Ol Tulak and Naivasha Sopa.
Thanks for Victor’s patience and professionalism.
The Boss is also nice he picked us to the airport and gave a lot of effective advice.
A unforgettable experience!
IT
35-50 years of age | Experience level: over 5 safaris
Wonderful safari !!!
It was an amazing safari Beyond my expectations. with trained and professional people
Email Adirisak Durbed Gaboobe | 20-35 years of age | Experience level: first safari
He was well very professional
Jastro safaris was very organized, I received value for money and got to visit a variety of destinations I wanted. They always kept time and were very efficient in their operations
Several things didn’t went as promised, although we paid for it. We are not satisfied at all.
We got a very nice offer, that we accepted and paid all in advance. Tsavo East was skipped at the day of departure. Although that parkeer was paid. The lodge we paid for was, as they say, full. Allthough we booked in february, later us was told that in february that lodge wasn’t full, and we had to stay in another lodge, 18 km outside the park and very poor. Therefor we also missed the sunrise gamedrive. And our time in the park was also less. We had several times contact and asked for an explanation. And there were some more things. Untill now we didn’t get any compensation. We will never book at Jastro Safaris again.
Reply from Jastro Safaris
Posted on Oct 23, 2024Dear Marles
We are a very professional team, having so much experience in the safari industry.
We hired a driver for this job because all our drivers were out on the day you started your safari.
We are really sorry for you having missed the game drive and I wish you could have communicated to us on the spot.
The lodge that we suggested, and even informed you was of the same level as the initially suggested one.
We are very sorry for the mistakes and we promise to correct them.
Kind regards