JASTRO SAFARIS LIMITED STAFF
Jastro Safaris
- Located In:
- Size:
- 10-20 employees (Founded in 2017)
- Member Of:
- Kenya Tourism Regulatory Authority, TOURISM PROFESSIONALS ASSOCIATION & NAIROBI TOUR OPERATORS ASSOCIATION
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $150 to $1,200 per person per day (USD, excl. int'l flights)
Reviews
CN
Email Rachel | 20-35 years of age | Experience level: first safari
A team worth recommending
It was really a memorable trip. Thanks for our driver, Jonathan, who has excellent wildlife experience and driving skills, and can also arrange the trip well every day. He deserves high praise. Also thanks
for victor, our itinerary planner, for planning such a wonderful and rich trip for us. Thanks you guys very much❤️
IT
Email Andrea | 20-35 years of age | Experience level: first safari
Unreliable people. Unfortunately we paid for everything at the beginning
Improvised agency. We take home good memories because the safari (with whichever agency you do it with) is exciting
We had a lot of problem considering what we paid:
1) in the agreed plan there was 8 Moment of game drive, at the end we did 5! We lost 3 moments to have game drive due to fault/problem in the organization of this agency....(as you know games drive are the main reason of this trip and the reason why the people pay a lot of money)
2) Jasto Safari has included in our plan the a specific day trip (guided nature walk). It was in the "included activities" not in the “extra activties” , but also if it was in our plan we had to pay 70$. Not a nice surprise
3) we spent 1 night in an hotel completly different comparing what we paid. In general this in not a problem for us, but after 8 hour in the car, if we have paid for a 4/5 stars hotel with spa, we were not happy to discover that it was a very dirty 1/2 star hotel (they told us, the same day, that our was overbooking...)
4) In our plan there was a dinner included in Nairobi but we found out the same day that we had to paid for that (other 70$....)
5) They completly forgot to organize accomodation and meals for the entire last day, for this reason we paid also one lunch, one dinner and one accomodation more… (other 150$)
6) an entire day lost due to issue with the Van (From 7:00am to 7:00pm on the road: no lunch, just bought some chocolate on the road).. I know that it could happen but it is inconceivable to be told that it can happen and not to take it personally!
7) In the safari all people had a jeep and only us an old Van…
8) Our arrival at 5:30am we wait outside the airport around 50 minutes for the pick up...
Considering all these problem we tried to ask a partial refund. They proposed us 140$, I think that is not proportionate, but I accepted...I asked 6 times for an update on payment (in 3 months) and each time they (I spoke to Jared) told me ‘we will do it next week’. Obviously this refund was never made....
The last comment is about Steve, our driver. He is a good man and good worker. Considering all problems he helped us every time
Reply from Jastro Safaris
Posted on Oct 23, 2024Dear Andrea
We are glad to have received your review, and most importantly having indicated that our driver Steve did an excellent job.
The change of accommodation, which was communicated to you at a good time, happened because of the unavailability at you originally suggested facility.
You were informed about the choice between a tour van and a land cruiser before you booked, you are the one who choose the tour van for your safari, seemingly because of the cost.
The van developed a mechanical issue(this was unforeseen) and caused some delay during your trip, we really apologized for this. The driver acted as swiftly as he could and solved this.
Your quotation was not including meals and accommodation for the last day in Nairobi and we requested if you could book that by yourselves, directly sir.
We spoke about the refund and we agreed that we would send you the said amount.
Email Suzan | 20-35 years of age | Experience level: first safari
Splendid Mount Longonot hiking and Lake Naivasha boat trip.
Tour operator Victor was nice to me when i contacted him via their website. He quickly offered me a good price and answered all my questions of a single day visiting lake Naivasha and Mount Longonot for hiking. I did enjoy my time there with my friends, planning to visit in future.