JASTRO SAFARIS LIMITED STAFF
Jastro Safaris
- Located In:
- Size:
- 10-20 employees (Founded in 2017)
- Member Of:
- Kenya Tourism Regulatory Authority, TOURISM PROFESSIONALS ASSOCIATION & NAIROBI TOUR OPERATORS ASSOCIATION
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $150 to $1,200 per person per day (USD, excl. int'l flights)
Reviews
CN
Email MIAOMIAO | 20-35 years of age | Experience level: 2-5 safaris
A Poor travel experience
We had a total of six nights, and the hotel was changed three times in the last few hours before departure. The promised room was bad and no refund was given. The morning tour and lunch included in the quotation on the last day were not provided. The driver and guide was okay, but he kept making phone calls while driving, at least ten times a day, which was very unsafe for both him and us.
(automatic translation from Chinese)
Reply from Jastro Safaris
Posted on Aug 30, 2024Dear Miaomiao
You are one group with Wang, Jueru and one another.
We regret to receive all your negative
reviews despite us working to solve all the challenges that came about during the trip.
1. You were notified earlier about all the changes of the hotels right before you got into the country, so your claim is malice. These hotels were Sentrim to Penety at Amboseli for only 1 night and Naivasha Sopa to Lake Naivasha resort for only 1 night too, and their STO rates served to us are the same.
2. You were too harsh to the tour guide claiming that you were also tour guides back in your country. The guide made several calls to inform the office about this, and the office reached back to you and you apologized. How was the supposed to work efficiently and you did not give room for this.
3. You were demanding for the morning game drivers and you only booked the hotels that were located outside the parks, that was not possible and you did not want to hear that.
We kindly request you to note the importance of proper communication and patience during execution of the safari. There may have been little hiccups during your safari and were were in a position to solve them if you could have given us that chance.
Regards
Safari / diani beach trip Sep 2024
We booked a safari / Diani Beach trip through Jastros in late August / early September. Jastros we're responsive and competitive on price and they adapted quickly to changes to our preliminary itinerary as our trip planning progressed. There were a few difficulties with flight and accommodation times and dates so it's important to check these and stay on top of the details and the booking process. Jared engaged with us constructively and did his best to resolve the issues, and things turned out well in the end. Transfers between airports are challenging at the best of times but Jastros did a good job on these. Our game driver, John, was absolutely fantastic and we saw 4 of the big 5 within several hours of our first game drive - partly down to luck but also in large part due to John's skills and relationships with other game drivers.
HK
Email GL | 20-35 years of age | Experience level: first safari
Excellent guide but Jastro has to be more detail minded
We decided to book a safari tour with Jastro with their competitive quote. Before paying them, everything was good and smooth. And yet after deposit communication became difficult. They were quite irresponsive so you had to keep texting them if you had any requests or changes. They made several mistakes in bookings. Eg originally we rent 2 binoculars and 2 cameras and it turned out only 1 of each were available… it was a pretty big miss
But wells our driver Jonathan was very experienced and we saw the big 5 in 2 days! Highly recommend him to be your safari guide
Reply from Jastro Safaris
Posted on Oct 23, 2024Dear GL
We are really sorry for the unresponsiveness.
I have discussed this with the team and we promise a better experience next time.
Kind regards
Jared