Kennafrica Adventures

Unreliable and unprofessional operator who doesn't stick to the marketed quote

Beforehand we did enjoy exploring Kenya and its wildlife. The parks (Ambosseli, Lake Nukuru and Masai Mara) were clean, astonishing and we had a great time discovering and learing about all the animals.

Nevertheless we would never recommend a safari with Kennafrica Adventures again because of our experience.
First of all the provided guide wasn't well-suited for the job. He couldn't provide any information about the nature or wildlife - he just kept on repeating every information the driver had already given us. Even worse he was basically having a wonderful vacation on our expense - having us take pictures of him, joining in on every adventure and even sleeping during safari (his working hours). We even told him that it was bothering us but there seemed to be no self-reflection.
The booked tour (quote) and the actual tour were two different things, we added some comments in the quote, as you can see in the photos. The worst part was that the fifth day of safari fell completly out. Without further notice Kennafrica Adventures decided to cancel the planned game drive. Because of this we missed out on a whole lot of possibilities to get to know Kenya's wildlife and nature.
As we addressed this issue we felt that Kennafrica Adventures used petty excuses and basically didn't handle the situation at all to our satisfaction. There was no support from our guide - he just handed over the phone instead of dealing with the situation or coming up with a solution. After discussing the issue with the company's manager for about 2-3 hours in the evening we negotiated a refund ($125), nothing compared to the lifetime experience we were missing out on - up to today we are still waiting to get this money back.
On top of that we agreed to at least go to a Masai village on day five, which was according to the quote already included. Arriving there we had to pay an entrance fee ($40) - again no support from our guide. He just assured us that we will get this money back with our refund - as said before we are still waiting.
The manager now even blocked us on WhatsApp and won't answer our mails. We are highly consindering to take legal actions against Kennafrica Adventures.

The only reason we regret giving a one star rate is our driver, Mungai. He was an exceptional tour guide, who taught us a lot about the nature and its wildlife. We even learned some Swahili. He made this whole safari worthwhile. We would always come back to do a safari with him but never if it's operated by Kennafrica Adventures.