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Toby   –  
Australia AU
Visited: July 2024 Reviewed: Oct 10, 2024

Email Toby  |  50-65 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Toby and not that of SafariBookings.
NaShibe is the most dishonest tour operator I have ever had!
1/5

I had a very unpleasant tour with Nashibe, where I found their tours from safari booking.com which I suggest this company should be removed from the website, to avoid more people being cheated by them.
I had an agreement with Caren from the company with a price and lodge accommodation. After my deposit paid, she sent me a almost totally different itinerary. My 7 nights lodge has changed to 3 nights in Camp, 2 nights in a resort which the price was not even as half as my original itinerary booking( showing on the booking.com).
I had to join the tour cos they already took my 30 percent deposit!
The only 2 nights lodge I stayed , one has a big pitfall next to my room! I trapped into it as walking in the dark and injured myself! All they did was just moved me to another room!
The driver we were provided got a bit sick from the first day of safari, I asked if he is ok or do we need change to another driver but he insisted to continue. However everyday we have to negotiate for not finished the safari early and stick with the itinerary plan! We’re literally exhausted by just dealing with him. Not to mention the last day we drove back to Nairobi and he was caught by police cos somehow his license was expired and we were stopped on the road for 2 hours !

Reply from Nashibe Adventures
Reply from Nashibe Adventures
Posted on Oct 10, 2024

Toby told us he had visited Kenya 10 years ago, and he started complaining and comparing the previous prices with the current price without considering the changes. The accommodation was fully booked, and we agreed on the lodges he stayed. He could Google the prices of the accommodation, and he was given the price of low season, which was a big different with the peak season. I was in constant communication with him, and there was no day he complained about wildlife sighting. That was perfect. Our driver had a fever that was not that serious. He went to the hospital, and he was given medication, which works perfectly the following day he was okay. Toby was so manipulative that every time, they had a game drive and took a break for lunch and back for another game drive. On the last day, the police stopped them for check-in and making sure our driver had all the licence and our driver explained to them, but they had no ear for anyone. The driver's licence didn't expire at all. We did our best to make Toby happy, but he couldn't listen to us. It was a nightmare working with Toby from the beginning of our conversation, but we did our best.

Average User Rating
4.7/5
Rating Breakdown
  • 5 star 19
  • 4 star 0
  • 3 star 0
  • 2 star 1
  • 1 star 1
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