Nashibe Adventures staff in Nairobi National Park
Nashibe Adventures
- Office In:
- Size:
- 1-5 employees (Founded in 2023)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $100 to $500 per person per day (USD, excl. int'l flights)
Reviews
SE
Email Johan | 35-50 years of age | Experience level: 2-5 safaris
Did not deliver on promises
We went on a six day safari organized by Caren at Nashibe. The parks are of course very nice and one of the lodges we stayed at was excellent (Severin in Tsavo West).
However, In Amboseli we didn't get the accommodation that we agreed on before paying the deposit (one of the lodges were changed to one that we would not have booked if we had known). The pickup was two hours late (which we were told only after calling them from the parking lot). We felt that the driver, whilst driving safely, had very little knowledge about animals and it felt that he did not know his way around the parks. The radio in the car (used to communicate with other drivers) did not seem to work. The description of the safari days in the itinerary included things that were infeasible due to time/distance. For example, for Tsavo East the itinerary gave the impression that we would see the Galana River on our afternoon game drive - which turned out to be 120 km away. At the end of the tour, we had to wait for half a day for the train in Voi. Only after arguing with the driver we agreed that this time was to be spent at the lodge and not at the train station. The final drop-off at Diani Beach turned out to be four hours later than promised.
When providing this feedback to Caren after the tour, she did not respond.
Reply from Nashibe Adventures
Posted on Sep 7, 2024We couldn't get the accommodation they wanted in Amboseli because they normally get fully booked if don't book with time during peak season, we explained to our client send the link and pictures and he agreed to me to book it. I went with our driver to pick them up and I explained to them that I will be a little bit late due to traffic jam and the place they were staying was far from our office which took 30mins late. After they started their tour I normally communicate to check up on them and they were happy until when they ended the trip, that's when the complains begins. So I am wondering what changed their mind after yet they were happy