A few of the Viatu team members!
Viatu
- Office In:
-
Switzerland
- Size:
- 10-20 employees (Founded in 2020)
- Member Of:
- Regenerative Travel, Future of Tourism, UN Global Compact, 1% For the Planet & B-Corp
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $109 to $2,726 per person per day (USD, excl. int'l flights)
Reviews
Upbeat
Overall great and seamless. Only issue was our shuttle service/accommodation had an earlier departure than our actual (6am vs 11am) so we had to clear that up.
DE
Email Natascha | 35-50 years of age | Experience level: first safari
Good support and outstanding holidays
Its the second time that I planned a trip with Viatu and I can still recommend the agency.
Last year I went to Bali and the experience was excellent.
Due to the great support of our Bali Expert (Alisha) I had high expectations this time and was looking forward.
Last year the experience was brilliant, this year it was good. Reasons:
- I had a very nice call for the initial planning with the local expert and she promised to make a further appointment 6 weeks before the journey starts for talking about the detailed agenda. This unfortunately never happened and I missed a bit the effort and personal component in the end
- There were some things that could have been planned better (e.g immediately after the arrival and 11 hours flight, the recommendation of starting the journey with a hike is not the best idea imo.)
- In Bali we got a surprise by our local expert: a romantic sunset massage and have several times been asked, how our days have been. this time there was no surprise and until today I have never heard again from our contact person. A bit sad actually…
BUT- the service via what’s app was great and the Viatu team answered very quickly to our questions and supported us very well (e.g in booking a table in restaurants or in reserving a rental car spontaneously)
Overall it was a beautiful trip with great accommodations and activities and I will plan trips again with Viatu.
South Africa is beautiful, with super good food, clean water, amazing beaches, nature and animals. We will definitely come back to this outstanding country.
Super friendly people and a great value for money.
Reply from Viatu
Posted on Jan 27, 2025Thank you for sharing your detailed review! We’re delighted to hear that you had another overall positive experience planning your holidays with Viatu, and we appreciate your continued trust in us.
It’s wonderful to know that our team’s support through WhatsApp and assistance with last-minute bookings added to your trip, and that you enjoyed the accommodations, activities, and all that South Africa has to offer.
That said, we truly value your feedback regarding areas for improvement. We’re sorry to hear that some elements of personal attention and planning did not meet the high expectations set by your previous trip. We understand how important these details are in creating a special travel experience, and we’ll ensure to address this for future trips.
Thank you again for your recommendation, and we look forward to helping you plan your next unforgettable adventure! Safe travels until then!
Email NN | 20-35 years of age | Experience level: first safari
Very easy to work with.
Very easy to communicate with. Fast responses and quick to trouble shoot any issues. Great visuals on website and app for a clear description of the itinerary. Over all the trip ran very smoothly and lived up to expectations. Excellent value for money. The only downside is that most of the accomodation was booked a bit far from the national parks/ game reserves. Would have been better to be given an option between cheaper accoms vs convenience of location. I am more inclined to pay more and stay closer. However this was only an issue in Namibia with long driving distances and petrol stations being 30-60 mins away. All accomodations were otherwise great places to stay!
Reply from Viatu
Posted on Nov 25, 2024Thank you for your detailed feedback! 🌟
We’re delighted to hear that communication was smooth and that you appreciated the quick support and clear visuals on our website and app. It’s great to know the trip lived up to your expectations and was excellent value for money.
We appreciate your insight about accommodation locations in Namibia—it’s a valuable point, especially with the country’s long distances and limited fuel stops. Offering options for closer lodging vs. more affordable options is something we’ll consider for future itineraries. We're glad you still enjoyed the accommodations despite this challenge.
Thank you for traveling with us, and we hope to assist you with another memorable adventure soon!