Reviews

Average User Rating
4.9/5

Rating Breakdown
  • 5 star 88
  • 4 star 3
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful 1-10 of 88 Reviews
Luzia   –  
Switzerland CH
Visited: March 2025 Reviewed: Apr 1, 2025

Email Luzia  |  20-35 years of age  |  Experience level: first safari

very kind and professional tour operator who was super quick with responses.
5/5

We spent two weeks with viatu in Namibia and Botswana. Everything was very well organised and worked well. The hotels and lodges were all great and so were the tours. We had two unforgettable weeks! Thank you viatu and thank you Natasha!

Gertie   –  
Austria AT
Visited: March 2025 Reviewed: Mar 31, 2025

Email Gertie  |  50-65 years of age  |  Experience level: 2-5 safaris

Scheduling was Perfect, every question has been andererseits very quick
5/5

We had a Great time, lovely lodges, hints were excellent. Complete Travel itinerary in an App = gorgeous! It works Great!

Elisa   –  
Austria AT
Visited: February 2025 Reviewed: Mar 16, 2025

Email Elisa  |  20-35 years of age  |  Experience level: first safari

Viatu – Perfect travel planning, exceptional service, and unforgettable experiences!
5/5

We discovered Viatu through WeDesignTrips – and it was an absolute jackpot! 🌟

From start to finish, we were guided by Simone, and it couldn't have been more perfect. She is incredibly friendly, highly knowledgeable, and had amazing tips and ideas for our trip. Whether it was the rental car, accommodations, or activities – everything was top-notch and perfectly organized!

She recommended the perfect safari for us – an unforgettable adventure that exceeded all our expectations.

Our rating? 10/10 – highly recommended! 💯 Our next safari trip will definitely be booked through Viatu again. Thank you for this incredible experience! 🦁🌍✨

Fernanda Frankenstein   –  
Switzerland CH
Visited: February 2025 Reviewed: Mar 5, 2025

Email Fernanda Frankenstein  |  50-65 years of age  |  Experience level: first safari

Very good thank you
5/5

Namibia
Driving around
With Patricia
It was the best vacation
♥️Thanks for organizing
Greetings

(automatic translation from German)

Reply from Viatu
Reply from Viatu
Posted on Mar 10, 2025

Thank you so much for your kind words! We are thrilled to hear that you had an amazing vacation. It sounds like a truly memorable experience. We are glad everything went smoothly with the organization. Wishing you many more wonderful adventures ahead!

Brian   –  
United States US
Visited: February 2025 Reviewed: Feb 18, 2025

Email Brian  |  50-65 years of age  |  Experience level: 2-5 safaris

Knowledgeable, friendly and responsive professionals dedicated to ensuring your holiday is perfect.
5/5

We just completed a once in a lifetime trip to the Namib desert and the Skeleton Coast! Viatu was knowledgeable, patient and forthcoming in what we should expect and helpful as we chose the trip that was right for our us. They continued to be responsive after the trip was booked. The camps we visited were beautiful and well run, the staff and guides were professional, knowledge and passionate about what they do. All transportation was reliable and on-time. This is a beautiful part of the world that needs to be seen to be truly appreciated. All of our expectations were exceeded! I highly recommend Viatu.

Reply from Viatu
Reply from Viatu
Posted on Feb 20, 2025

Thank you so much for your wonderful review! We're thrilled to hear that you had such an incredible trip to the Namib Desert and Skeleton Coast. It's our goal to make sure your travel experience is seamless from start to finish, and we're glad that our team could be part of making your adventure memorable. We appreciate your kind words about our professionalism and responsiveness, and it's great to know that the camps, guides, and transportation all exceeded your expectations. Thank you for recommending Viatu – we hope to help plan more extraordinary journeys for you in the future!

KJ   –  
Canada CA
Visited: February 2025 Reviewed: Feb 13, 2025

Email KJ  |  20-35 years of age  |  Experience level: 2-5 safaris

Exceptional Service – Seamless Namibia Adventure!
5/5

We had an incredible experience planning our Namibia trip with Viatu. From start to finish, everything was perfectly organized, allowing us to enjoy a stress-free adventure across the country.

They handled every detail, from booking our rental car for the entire trip to securing all our accommodations and activities. Their expertise and attention to detail ensured that our self-drive journey went off without a hitch—we didn’t encounter a single issue along the way!

The itinerary was well thought out, balancing adventure and comfort, and every lodge and activity was exactly what we were hoping for. Communication was smooth, and their local knowledge made all the difference in crafting a trip that was both seamless and unforgettable.

If you’re planning a trip to Namibia and want a hassle-free experience, I highly recommend Viatu!

Reply from Viatu
Reply from Viatu
Posted on Feb 20, 2025

Thank you for sharing your incredible experience with us! We're delighted to hear that your Namibia adventure went seamlessly and that you enjoyed a stress-free journey. It's fantastic to know that the itinerary, accommodations, and activities met your expectations and that our attention to detail helped make your self-drive experience smooth. We’re thrilled that our local expertise added value to your trip, and we’re grateful for your recommendation. It was a pleasure to plan this adventure with you, and we hope to assist with your next unforgettable journey!

Theresia   –  
Germany DE
Visited: December 2024 Reviewed: Feb 12, 2025

Email Theresia  |  35-50 years of age  |  Experience level: first safari

A total recommendation!
5/5

We booked several parts of our round trip to the Western Cape and a Safari with Viatu. The whole booking process from providing suggestions to finalizing the reservation was smooth and quick. Our best accommodations and experiences were booked via Viatu. Everything exceeded our expectations and was just fantastic! The next time we will book the whole trip with Viatu. A total recommendation!

Reply from Viatu
Reply from Viatu
Posted on Feb 20, 2025

Thank you so much for your glowing review! We're thrilled to hear that the accommodations and experiences we booked for your Western Cape trip and safari exceeded your expectations. It's wonderful to know that the booking process was smooth and quick, and that you had such a fantastic time. We can’t wait to help you plan your next adventure and make the entire trip just as memorable. Your recommendation means the world to us!

Paul   –  
Canada CA
Visited: January 2025 Reviewed: Feb 12, 2025

Email Paul  |  20-35 years of age  |  Experience level: first safari

One of the best trips that i've been on!
5/5

Viatu was amazing in helping to plan my trip to South Africa. Mardi is very knowledgeable about the area that I was traveling to, and was able to answer all of my questions over multiple emails and calls. She was able to quickly plan the trip that I desired and was able to adjust as necessary as we went along.

The experiences that were planned were fantastic, and I met many great people and had great tour guides throughout. Communication was easily continued through Viatu concierge on WhatsApp. The only hiccup was not having my transfer driver arrive at the airport on my first day, where communication from the Viatu concierge could have been faster.

Overall would easily recommend to others as the overall value and experience of the trip that I had was incredible. Would use again when coming back to Africa.

Reply from Viatu
Reply from Viatu
Posted on Feb 20, 2025

Thank you for your kind words and for sharing your experience! We're so glad to hear that Mardi was able to help plan the perfect trip to South Africa for you and that the experiences, people, and tour guides made it an unforgettable journey. We appreciate your feedback regarding the transfer driver, and we’ll work on improving communication to ensure everything runs smoothly from start to finish.

It’s wonderful to know that despite the small hiccup, you had an incredible trip and found great value in the overall experience. We look forward to helping you plan your next adventure when you return to Africa!

Maren Bartels   –  
Switzerland CH
Visited: December 2024 Reviewed: Jan 16, 2025

Email Maren Bartels  |  20-35 years of age  |  Experience level: 2-5 safaris

Very uncomplicated!
5/5

Super nice team that organised our last minute honeymoon! It was great and all our wishes where included and taken care off. Thank you so so much!

Reply from Viatu
Reply from Viatu
Posted on Jan 18, 2025

Thank you for your kind words! We're so glad we could help make your last-minute honeymoon everything you hoped for. It was a pleasure to include all your wishes and ensure everything was taken care of for such a special trip. We're thrilled you had a wonderful experience!

Wishing you both a lifetime of happiness, and we hope to assist you with future adventures!

Enzo   –  
Italy IT
Visited: January 2025 Reviewed: Jan 15, 2025

Email Enzo  |  50-65 years of age  |  Experience level: first safari

a super professional tour operator, attentive to the wishes and needs of its customers
5/5

Overall it was very interesting and easy to prepare our tour. Starting from the budget we had proposed, a package was put together for us that fully met our expectations, indeed I would say that it turned out to be superior to them. We were accompanied and guided at all times with competence and professionalism from the planning to the realization of the trip. We had no problems with the car rental (brand new and safe) or with the lodges that had all confirmed our reservation or even with the activities we had planned.
All the lodges were of good to excellent quality. Very good value for money. Thanks to Mardi, the Viatu representative, who was very quick to respond and solve our problems, we felt very well supported.
We spent 14 days relaxing and enjoying the beauty of Namibia, its people, its landscapes and its animals.

Reply from Viatu
Reply from Viatu
Posted on Jan 18, 2025

Thank you so much for your wonderful review! We are thrilled to hear that your experience with us exceeded your expectations and that the tour package we put together for you perfectly suited your needs. It’s fantastic to know that everything went smoothly, from the car rental to the lodges and planned activities.

We're especially happy that Mardi was able to provide prompt assistance and that you felt well-supported throughout your journey. Namibia truly is a breathtaking destination, and we're glad you had the chance to relax and enjoy its natural beauty, people, and wildlife.

We appreciate your trust in us, and we hope to assist you with your future adventures!

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 88
  • 4 star 3
  • 3 star 0
  • 2 star 0
  • 1 star 0
Write a Review

Disclaimer

  • All corporate and/or tour info is provided by Viatu, not SafariBookings
  • The tours offered by Viatu are subject to their terms & conditions