Reviews

Sort By: Date Most Helpful Rating 151-160 of 192 Reviews
Philip   –  
United States US
Visited: April 2015 Reviewed: May 11, 2015

35-50 years of age  |  Experience level: first safari

Great six day safari to Samburu, Masai Mara and Lake Nakuru
5/5

I rarely write reviews but BigTime Safaris gave me an excellent trip and there aren't a lot of reviews for safaris, so I thought it would help people by seeing a review. I did a six day safari to Samburu, Lake Nakuru and Masai Mara. Martha was extremely responsive to all my questions and always replied back to my emails within day. She scheduled my pickup to and from the airport also. Martha was phenominal. Rarely have I had someone be so responsive and helpful. Animal (or Animo) was my guide and driver and was fantastic. He was extremely knowledgeable about the animals we saw and had a great personality. Big Time Safaris was priced well. Lucky for me, no one signed up for the Samburu portion of my trip, so it was just the guide and myself. The fourth day we picked up a second tourist for the Masai Mara portion of the tour. Even though I went in April and in the rainy season, it only rained two days. One day it rained 20 minutes, the other day it rained for 1.5 hours. So even if you can only go in April, still go as the weather was gorgeous and I had no issues. Also, Samburu was better than the Masai Mara in my opinion. There was a higher density of animals and the landscape was a bit more hilly/picturesque. Lake Nakuru was nice to see rhinos and rock hyrax.

The Nomadic Diaries   –  
Australia AU
Visited: April 2015 Reviewed: Apr 29, 2015

Email The Nomadic Diaries  |  20-35 years of age  |  Experience level: 2-5 safaris

Would do it again
5/5

Everything was amazing. I came in without expectations and the team at bigtime. Within 24 hours of my inquiry I was placed on a bus with a group and had a great 3-days seeing every animal Africa could offer (aside the rhino and leopard) with a knowledgeable and funny guide\driver who answered every question with patience and had some great anecdotes from past safaris. He has sharp eyes and spotted the two lions stalking the herd of buffalo on our first sunset safari.

The next day, a full day in the park, he drove us around for 120 K's keeping the same patience and level of professionalism throughout the entire day. And that was the day we saw everything. Of course, no animal sightings are guaranteed and we were pretty lucky.

The camp had all the necessary facilities and great food and hosts. The local Maasai are friendly and happy to show you their village and home.

All up, it was a memorable Africn experience that will stay with me until I hit old age and lose my memory.

Thanks Bigtime Safaris!

Angie Yap   –  
Italy IT
Visited: July 2014 Reviewed: Apr 15, 2015

35-50 years of age  |  Experience level: first safari

EastAfrica holiday
5/5

A wonderful EastAfrica holiday Dear John, Dennis, George and Peterson Happy New Year to you all too!Thank you for making my holidays in East Africa such a memorable one. Adeline,Alvin and myself really enjoyed ourselves. From

Sebastian   –  
Argentina AR
Visited: February 2015 Reviewed: Apr 9, 2015

Email Sebastian  |  20-35 years of age  |  Experience level: first safari

Great Experience!
4/5

Me and a friend were looking for a budget Safari starting from Arusha. The alternatives were a lot, and is really imposible to do a good choice with all the guys taking you to diferent offices to tell you the same speach, but we ended up picking the one we felt more faithfull.

We were really lucky, the couple Driver/Cook was supreme (Godfrey and Alifa). They were young, funny, helpfull and really profesional guys, and I think that there lies most of the quality of a Safari. If I could do it again I'd maybe avoid some of the smallest parks to spend 1 or 2 days more at Serengetti.

I'll surely recomend the company to my friends.

MADAN THAPA KSHETRI   –  
Nepal NP
Visited: March 2015 Reviewed: Apr 9, 2015

Email MADAN THAPA KSHETRI  |  35-50 years of age  |  Experience level: first safari

amazing, best out put
4/5

iIt was the excellent experience in my life to visit MASAI MARA. Management of BIGTIME SAFAI was well. Thank you all who were attending for making our travel much more adventurous. Specially DAVID, TR GD STLIN, N NJERI.

Vipin   –  
Germany DE
Visited: March 2015 Reviewed: Apr 7, 2015

20-35 years of age  |  Experience level: first safari

Once in a lifetime experience
5/5

It was an incredible experience. Right from reception at the Bus stop to the accommodation, everything was catered for. Would like to specially appreciate the personal help given by Mr David and all the staff.
I am sure this attitude will take you to greater heights.

Doris   –  
Kenya KE
Visited: April 2015 Reviewed: Apr 6, 2015

20-35 years of age  |  Experience level: over 5 safaris

Total Guarantee above expectations
5/5

My personal experience with Bigtime is nothing short of excellent in all aspects, they're very efficient and reliable and professional. The guide/driver we used ie Stanley was extremely great. I'd use Bigtime any other day to whatever safari destination no doubt

Jaak   –  
Estonia EE
Visited: March 2015 Reviewed: Apr 6, 2015

Email Jaak  |  35-50 years of age  |  Experience level: 2-5 safaris

Our trip to Masai Mara, Amboseli and Mount Kenya
5/5

We were recommended Big Time by a local friend and in short - we are quite happy with the choice.
They helped us with hotels in Nairobi, took us to a very very nice trip to Masai Mara (do climb the hills there with some Masai guides, it's very nice if you don't leve it to the middle of the day, better temperature in the morning), took us to Naivasha lake, from there we went to Amboseli and Mount Kenya. We were very happy with both the drivers snf guides we got assigned during our trip and also happy with their help in Nairobi (one of our companions needed a bit medical help).

Mark Yinka Oremosu   –  
Nigeria NG
Visited: August 2014 Reviewed: Feb 28, 2015

35-50 years of age  |  Experience level: first safari

My rushed, totally unplanned but enjoyable safari experience.
4/5

I was looking forward to a week in Paris but at the last minute I made snap decision to go to Kenya. On ym flight I read a magazine that suggested going on a Safari while in Kenya. Being my first time I didn't know anyone and had no reservations, luckily while I searched for a cab service at the airport I spotted the Big Time Safaris desk. The men who attended me where very pleasant and polite. I told them all about my lack of hotel reservations, or an itinerary. I got help with all that. I didn't want a long safari experience we figured it out and I left for my hotel. The hotel was the same one I used for my entire stay and I appreciated the staff and how helpful they were.

The second day I was off to the Masai Mara in the company of my fellow tourists and we bonded with our witty driver. The meal stops where nice. He showed us where to shop for the basic necessities. And his advice proved very useful.

The camp at the park was very comfortable and close to a Masai village which I visited on the last day. I thoroughly enjoyed myself and took several photos and made friends with my co travelers. I definitely recommend the Big Time Safaris Ltd to any first time and repeat travelers to Kenya. I will certainly use them when next I visit Kenya but I will make the necessary reservations this time. LOL!

HV   –  
United Kingdom UK
Visited: February 2014 Reviewed: Feb 26, 2015

Email HV  |  20-35 years of age  |  Experience level: first safari

The review below is the personal opinion of HV and not that of SafariBookings.
Very disappointed
1/5

Extremely disappointed with this company. They had good reviews on tripadvisor so I signed up to a safari with this. At 9am I was excited to be leaving my hotel and going on safari. However, it became clear very quickly that I had not been picked up by a Big Time Safari car, but by another company. Big time passed me on to another company without telling me. The company they had sold my trip on to was called Right Choice, and believe me, it wasn’t the right choice. The bus was broken, and it took 9.5 hours for us to drive from Nairobi to Masai Mara. When we finally arrived it turned out that our rooms hadn’t been booked at the camp. Once that was sorted out it turned out that the driver didn’t know what time dinner would be. We went for a terrifying 1 hour game drive that evening. The rain was pelting down and the ground turned into a swamp, and the broken bus (with even less power than these buses normally have) got stuck several times. Fortunately we didn’t end up stuck in the mud in Masai Mara overnight, but between the broken bus and the rain it was more luck than anything else that we didn’t. I cancelled my trip the next morning and returned to Nairobi with a much more professional company. Big Time safari expressed no apology for selling on my trip to another company without notifying me. Nor have they been willing to refund any part of my failed safari.

Reply from Big Time Safaris
Reply from Big Time Safaris
Posted on Feb 27, 2015

Hello Hillary. Greetings of the day.Thank you for communicating,we really feel sorry for all that happen while on your trip.We confirmed your trip hoping to give you good services and schedule to start your trip with our group which was doing six days.Their flight was delayed and we ended up getting you a group so that we will not delay you too,we did not know this was going to happen and when it happened we were not notified at all.All the decision made including you coming back was not communicate. It happened that there was some wallet which was let at the camp and our camp manage send it to Nairobi.I have being informed that it was yours and when you came for it nobody was aware that you had fallen back to Nairobi.I admit there was poor communication between the two offices.The office is really sorry for this and we really regret having have subcontracted you without being informed.Please it was a quick decision which we though to be the best way but it wasn't. We kindly apologies for all that inconvenience we caused you and letting you down on your holiday.Please if all what happen we are really disappointed and wish such a decision will not be repeated. We are going to investigate this and see what we can do please. with regards Albert

Average User Rating
4.2/5
Rating Breakdown
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  • 3 star 1
  • 2 star 3
  • 1 star 8
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