Reviews

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Andrea   –  
Italy IT
Visited: September 2014 Reviewed: Jan 4, 2015

Email Andrea  |  35-50 years of age  |  Experience level: over 5 safaris

The review below is the personal opinion of Andrea and not that of SafariBookings.
Terrible
1/5

On the fourth day, when we came away from the masi mara I saw that the driver did not come out of the gate by which we entered, he made a very long ride in the mountains, at least three times the way he should have done, we lost a lot of time .
In the middle of the road told us if we could come up with the wife, we said that was fine.
At one point it was stopped at a checkpoint of the tickets, gave our ticket to the ranger and the driver did not wait for the ranger give back the ticket, he left very quickly.
After about 20 minutes by road stopped in a village and came down from the bus.
While we waited Jackson arrived a ranger and when jacksone back talked a bit with him, then the ranger climbed on the bus with us and made us go back to the point of checking tickets. I asked what the problem was and the ranger said he had to ask questions to Jackson.
the driver came down and it was a long time talking in the office.
While we waited, the ranger came up to me and my wife and asked us how many game drive we did.
I said the truth, 5 game drive, the ranger was surprised and asked me to explain when we made them. I explained what days we did the 5 gamedrive, the ranger asked me how many nights we slept all'Ashnil and I put 3 nights.
At this point, Jackson has returned very angry and menacing tone told me that I had not done as he had said, to say only one day.
I understood that the problem was in the park tickets and I put that I have paid for 3 nights and that was his problem.
The driver is back with the ranger's office and after a while came back and we left.
We lost a lot of time, my wife and I were very scared and did not know what to do. We had lost all faith in Jackson and we wanted to come down and let us return to Nairobi by a taxi.
We decided to continue because the driver was calmer, he drove very fast to recover the lost time.

At Lake Nakuru did his wife get off the bus and arrived at the park after 17.00

It 'was a very bad experience, my wife and I have had a lot of fear and we have lost all faith. We lost a day of safari. We had to get to lake nakuru for lunch and we arrived in the evening before sunset. There you have cheated and deceived.

Alasdair   –  
United Kingdom UK
Visited: September 2014 Reviewed: Oct 18, 2014

20-35 years of age  |  Experience level: first safari

The review below is the personal opinion of Alasdair and not that of SafariBookings.
Dishonest, bad hotels and unprofessional
1/5

The 13 day safari we booked with Big time safaris was massively over priced for what we received. The hotels were poor quality compared to other similar priced tour operators. They advertise as covering Tanzania yet set us up with a completely different dishonest company that did not fulfil the trip we had paid for, cheated us out of our lodge that we had paid for and lied to us the whole time both about animal facts and our trip. Do not use this company under any circumstances.

Average User Rating
4.2/5
Rating Breakdown
  • 5 star 148
  • 4 star 32
  • 3 star 1
  • 2 star 3
  • 1 star 8
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