Beyond the Lens: Unseen Mysteries Unveiled
African Wildlife Plains
- Office In:
- Size:
- 5-10 employees (Founded in 2023)
- Member Of:
- APTA & SKAL INTERNATIONAL
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $467 to $2,076 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
Email Taegan | 20-35 years of age | Experience level: 2-5 safaris
Friendly but wish the company was more proactive in communicating with the tour group
Philip from African Wildlife plains was friendly and chose amazing accommodation regarding our safari experience -we stayed at a beautiful place called Kapama Lodge, myself and the group certainly felt that this was a highlight of the trip. However, I do think overall he could have been more proactive in his communication with us, often we were contacting him to find out logistics of the trip. For example, we were asking for our flight details and this would often only be sent on the day or evening before our flight (very anxiety provoking and although he might of been wanting us to trust that he would handle it) as a group we felt that if he has sent this to us in good time, we would be less anxious overall of how were were transferring on each leg of the journey. As a psychologist, I really feel that more open and transparent communication and information not less is always best for people.
A further example, on our second leg of our holiday to Victoria Falls, it would have been helpful to stress that international tourists required a multi entry visa to cross the boarder from Zimbabwe to Zambia (we were staying in Zambia) but we were flying out back on the Zimbabwe side and would need to cross the boarder and pay again at the end of this leg to do so. In addition, since it was low season at the falls, on the Zambia side (which we were staying on) we would not see much of the falls. The group wanted to to go over the Zimbabwe side to see this extraordinary world wonder (it truly is) and so bought a multi entry visa at this point, had he just clarified this upfront and the costs for this (some of our group didn't have the cash on hand), it would have made things much easier for us to navigate. Secondly, we were looking forward to engaging with him at the end of this leg before we traveled to Stellenbosch and he did not meet us for a meet and greet even though it was indicated that he would do this as well as I was told the night before traveling back to Cape Town that they were not going to transfer us to our accommodation even though its was indicated as such. Overall I think better organization in terms of communicating proactively with the group, sending all relevant documentation well in advance to everyone and updating information in good time when plans change would have helped us a great deal. If you want to go on an excellent safari experience, this group is great just ensure that you have all the information before hand, ask for updated itineraries and tickets before you leave to ensure you have not missed something.
Reply from African Wildlife Plains
Posted on Oct 31, 2024Hi Taegan,
Thank you so much for sharing your detailed feedback and for choosing African Wildlife Plains for your safari experience. I’m thrilled to hear you enjoyed the accommodations and that Kapama Lodge was a highlight for you and your group! We always aim to select destinations and accommodations that offer truly unforgettable experiences.
I appreciate your insight on communication and logistical clarity. I understand how important it is to have all information ahead of time, especially for flights and transfers, and I apologize for any stress caused by delays in sharing those details. Your suggestion to improve communication timing and proactively outline travel details and visa requirements is invaluable, and it’s something we are absolutely taking on board to enhance future experiences.
Your feedback will help us improve, especially for future multi-country trips where visa requirements can be a bit tricky. Regarding the meet-and-greet, I informed Rayann that I was, unfortunately, unable to attend due to a sudden stomach bug and didn’t want to risk passing it on to the group. I’m truly sorry for any disappointment caused and I appreciate your understanding.
Thank you once again for helping us improve. We loved having you with us and hope to welcome you on another adventure in the future!
Warm regards,
Phillip.