Reviews

Average User Rating
4.6/5

Rating Breakdown
  • 5 star 8
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 1

Sort By: Date Most Helpful Rating 1-9 of 9 Reviews
Munanka   –  
China CN
Visited: August 2023 Reviewed: Aug 21, 2023

Email Munanka  |  20-35 years of age  |  Experience level: 2-5 safaris

AMAZING SAFARI WITH DIANA TANZANIA SAFARIS
5/5

Diana Tanzania safaris are a must use company!!
We booked a 6 day Safari through Diana Tanzania safaris for our honeymoon this year - we had a phenomenal trip thanks to them! Ever since our initial enquiry, customer service has been faultless and we have been at the centre of everything - Diana was assisting us and she did a great job of planning and tailoring our itinerary to the perfect trip - which it really was!
Upon arrival at Kilimanjaro Airport, we were made to feel comfortable and at home straight away; feeling none of the potential stress we could have felt. There was a representative waiting to take us to our first lodge in Arusha and talk us through our trip day by day to ensure we were happy! This continued throughout the trip; all of our stays, transfers, etc were well organised which made a massive impact!
Our guide, Herman was a hero. From Day 1 Safari, to Day 6, nothing was ever too much for him. He spoke excellent English, was incredibly knowledgeable, ensured we saw pretty much everything possible on a safari, and always got us to the right place at the right time, even on those Tanzanian roads - what a trooper! He allowed us to immerse ourselves in Tanzanian culture, told lots of stories, taught us lots of Swahili so we could interact with local people, and we would genuinely consider him as a friend upon leaving! If you get the opportunity, ask for him as a guide!
Accommodation was all to a really high standard Diana Tanzania safaris pride themselves on this); and food exceeded our expectations, particularly on Safari.
Overall, a great 6-day Safari (Tarangire NP, Ngorogoro Crater, Central Serengeti, Northern Serengeti x 2),
When we come back to do Safari again, we will definitely book with Diana Tanzania safaris!

Reply from Diana Tanzania Safaris
Reply from Diana Tanzania Safaris
Posted on Apr 24, 2024

It sounds like you had an absolutely amazing honeymoon safari experience with Diana Tanzania Safaris! From the personalized planning to the exceptional service throughout your trip, it's clear that they went above and beyond to ensure you had a memorable and stress-free adventure.

Herman sounds like an outstanding guide, providing not just expertise in wildlife spotting but also enriching your experience with Tanzanian culture and language. It's wonderful when a guide becomes more than just someone who leads a tour but also a friend along the journey.

The high standard of accommodations and delicious food must have added another layer of comfort and enjoyment to your safari experience, making each day even more special.

Your detailed review not only highlights the excellence of Diana Tanzania Safaris but also provides valuable insights for future travelers. It's evident that you had a fantastic time, and I'm sure your feedback will be invaluable for others considering a safari adventure with Diana Tanzania Safaris.

Thank you for sharing your experience, and I hope your future safari adventures with Diana Tanzania Safaris are just as incredible!

David Ndegwa   –  
Kenya KE
Visited: July 2023 Reviewed: Aug 24, 2023

Email David Ndegwa  |  50-65 years of age  |  Experience level: first safari

John is my best tour driver, humble and experienced in the industry
5/5

I met John and he handled and my family kindly as he took us through Mara, Ngorongoro and finally ended up in a city tour in Dar es salaam. I transited to Diana Tanzania Safaris.
Thanks so much Diana and your team.

Reply from Diana Tanzania Safaris
Reply from Diana Tanzania Safaris
Posted on Apr 24, 2024

It's wonderful to hear that you had such a fantastic experience with John and the Diana Tanzania Safaris team during your journey through Mara, Ngorongoro, and Dar es Salaam! Transitioning to Diana Tanzania Safaris seems to have been a great decision, as they ensured that you and your family were treated kindly and had a memorable adventure.

John's attentive guidance through the breathtaking landscapes of Mara and Ngorongoro, followed by a city tour in Dar es Salaam, undoubtedly provided you with a diverse and enriching experience of Tanzania's natural beauty and vibrant culture.

Your gratitude towards Diana and her team reflects the exceptional service and care they provide to their guests. It's clear that they strive to create unforgettable memories for every traveler they serve.

Thank you for sharing your positive experience, and I'm sure Diana and her team will be delighted to receive your heartfelt appreciation!





Chairman Nyagah   –  
Kenya KE
Visited: June 2023 Reviewed: Aug 24, 2023

Email Chairman Nyagah  |  35-50 years of age  |  Experience level: first safari

Amazing trip
5/5

Moses was a great guy and grateful guide It was a good experience and amazing trip I did in Tanzania with Diana safari I will recommend them.

Reply from Diana Tanzania Safaris
Reply from Diana Tanzania Safaris
Posted on Apr 24, 2024

It's fantastic to hear that Moses provided you with such a memorable and enjoyable experience during your trip with Diana Tanzania Safaris! His guidance and expertise undoubtedly contributed to the success of your adventure in Tanzania.

Thank you for recommending Diana Tanzania Safaris based on your positive experience. Word-of-mouth recommendations like yours are incredibly valuable for travelers seeking reliable and exceptional safari experiences.

If you ever plan to return to Tanzania for another adventure, I'm sure Diana and her team will be more than happy to welcome you back for another incredible journey!

Safe travels, and thank you for sharing your feedback!





Moses   –  
Kenya KE
Visited: August 2023 Reviewed: Aug 24, 2023

Email Moses  |  35-50 years of age  |  Experience level: first safari

Amazing safari I will not forget.
5/5

We booked family safari with Diana safari. It was very easy to book it.
We had great time with Joel and we expiries many more in Tanzania and Kenya with Diana Tanzania safari I recommend them.

Reply from Diana Tanzania Safaris
Reply from Diana Tanzania Safaris
Posted on Apr 24, 2024

Thank you for recommending Diana Tanzania Safaris based on your positive experience. Your recommendation will surely be helpful for other families seeking memorable and enjoyable safari adventures.

If you decide to embark on more adventures with Diana Tanzania Safaris in the future, I'm certain they will continue to provide you with outstanding service and unforgettable experiences.

Happy travels, and thank you for sharing your feedback!

Austin Helmand   –  
Malaysia MY
Visited: August 2023 Reviewed: Sep 27, 2023

Email Austin Helmand  |  35-50 years of age  |  Experience level: first safari

Amazing
5/5

Wow! Diana Tanzania safaris and our tour guide, Herman, were excellent! My wife and I took a nine day custom tour of Ngorongoro Crater, the northern Serengeti of the great migration, and Tarangire. Everything was spectacular. The accommodations were great, the food was wonderful, and the people we met were wonderful. Herman was an excellent guide. He knew everything about where to go on the Safari with perfect timing. After 10 days of traveling with him, he was like family!!! What a wonderful tour company, and a wonderful tour guide! Spectacular in every way! Many thanks to the young lady Diana and thank you, Herman!
I will highly recommend Diana Tanzania safaris for any one who want to travel!!!

Reply from Diana Tanzania Safaris
Reply from Diana Tanzania Safaris
Posted on Apr 24, 2024

Your enthusiasm for your experience with Diana Tanzania Safaris and Herman is truly palpable! It sounds like your nine-day custom tour was an unforgettable journey through some of Tanzania's most breathtaking landscapes.

From the majestic Ngorongoro Crater to witnessing the great migration in the northern Serengeti and exploring the wonders of Tarangire, it's clear that every aspect of your safari was meticulously planned and executed to perfection.

Herman's expertise and warm personality seem to have made a significant impact on your trip, transforming him from a guide to a cherished member of your safari family. It's heartwarming to hear how he enhanced your experience with his knowledge and genuine care.

Thank you for highlighting Diana Tanzania Safaris as a standout tour company, and for expressing your gratitude towards Diana and Herman. Your recommendation will surely inspire others to embark on their own extraordinary safari adventures with Diana Tanzania Safaris.

Here's to many more unforgettable journeys in the future!

Clarissa Eden Wong   –  
Australia AU
Visited: August 2023 Reviewed: Sep 27, 2023

Email Clarissa Eden Wong  |  20-35 years of age  |  Experience level: first safari

Was unexpected breathtaking
5/5

Without a doubt the most incredible experience we have ever had. We saw the Big 5 and more. Literally all our dreams came true during this unforgettable trip. Everything was arranged so well, the places we stayed exceeded all our expectations and we have never met such friendly people. A huge thank you to Diana for making our week such a succes. She made sure all was taken care of, everyone was happy and that we spot all the animals we wanted to see. We were even lucky enough to see a caracal, 5 rhinos, a sleeping lion in the tree, leopards and 10 cheetahs all thanks to Patrick's good eyes. The roads where pretty harsh but Patrick's incredible driving skills made us feel more than safe.Patrick was not just our tour guide but treated us like family. We would recommend Diana Tanzania Safaris to anyone and if we ever come back we would choose them again. If you are going to Tanzania, it is worth every penny. Hakuna matata

Reply from Diana Tanzania Safaris
Reply from Diana Tanzania Safaris
Posted on Apr 24, 2024

Your review radiates pure joy and gratitude for the incredible experience you had with Diana Tanzania Safaris! From encountering the Big 5 to witnessing rare sightings like the caracal, rhinos, and sleeping lion, it's evident that your safari exceeded all expectations and fulfilled your wildest dreams.

Diana's meticulous planning and dedication to ensuring your happiness and satisfaction shine through your words, illustrating her commitment to crafting unforgettable experiences for her guests.

Patrick's exceptional driving skills and keen eyes for spotting wildlife added an extra layer of excitement and safety to your journey. It's heartening to hear that he not only guided you through Tanzania's wilderness but also treated you like cherished family members along the way.

Thank you for wholeheartedly recommending Diana Tanzania Safaris to fellow travelers and for emphasizing the incredible value of the experience. Your review will undoubtedly inspire others to embark on their own Hakuna Matata adventures with Diana Tanzania Safaris.

Here's to many more unforgettable safaris in the future!

David Best   –  
United States US
Visited: March 2023 Reviewed: Oct 23, 2023

Email David Best  |  65+ years of age  |  Experience level: first safari

Fantastic value!
5/5

I started with a climb of Mt. Kilimanjaro - a bit grueling but totally worth it! The weather cooperated and the views were amazing. Diana was great in setting me up with a terrific guide, all the gear, and a great support team. The logistics were complicated, but she made it effortless.
Then she arranged a 6 day safari including Tarangire, Ngorogoro, and the Serengeti. This was spectacular! The driver was excellent with deep knowledge of the wildlife and history of the area. Going out at dawn to see the great migration was a highlight never to be forgotten.
I could not be happier with the service and support that Diana provided. Thank you!

Reply from Diana Tanzania Safaris
Reply from Diana Tanzania Safaris
Posted on Apr 24, 2024

Your adventure, starting with the climb of Mt. Kilimanjaro followed by an epic safari through Tarangire, Ngorongoro, and the Serengeti, sounds absolutely exhilarating! It's clear that Diana's expertise and attention to detail played a crucial role in ensuring your journey was not only successful but also incredibly memorable.

Climbing Mt. Kilimanjaro is no small feat, and it's wonderful to hear that despite the challenge, the experience was entirely worth it, especially with cooperative weather and breathtaking views. Diana's assistance in arranging the guide, gear, and support team undoubtedly made the ascent smoother and more manageable.

Transitioning from the heights of Kilimanjaro to the vast savannas of Tanzania for a 6-day safari must have been an awe-inspiring experience. The driver's deep knowledge of wildlife and the area's history added depth to your exploration, with witnessing the great migration at dawn surely being a highlight etched into your memory forever.

Your satisfaction with Diana's service and support speaks volumes about her commitment to ensuring her clients have the best possible experience. Thank you for sharing your gratitude, and here's to more incredible adventures in the future, perhaps with Diana's assistance once again!

Magda   –  
Poland PL
Visited: January 2024 Reviewed: Feb 12, 2024

Email Magda

Excellent
5/5

Our 2-days Safari to Tarangire and Ngorongoro was perfectly organised. We highly recommend this tour operator. The owner Diana is a reliable and very kind person. Amazing experience!

Reply from Diana Tanzania Safaris
Reply from Diana Tanzania Safaris
Posted on Apr 24, 2024

It's fantastic to hear that your 2-day safari to Tarangire and Ngorongoro with Diana Tanzania Safaris was perfectly organized and led to an amazing experience! Recommending the tour operator highlights the exceptional service and attention to detail provided by Diana and her team.

Diana's reliability and kindness as the owner further demonstrate the level of care and dedication that Diana Tanzania Safaris puts into ensuring their guests have a memorable and enjoyable safari experience.

Thank you for sharing your positive review, and here's to many more incredible adventures with Diana Tanzania Safaris in the future!

Kamilah   –  
United Kingdom UK
Visited: March 2024 Reviewed: Mar 20, 2024

Email Kamilah  |  20-35 years of age  |  Experience level: first safari

The review below is the personal opinion of Kamilah and not that of SafariBookings.
Agent didn't book our accommodation then lied about it. Also flight booking error
1/5

Honestly disgusted with the service. I feel scammed. Agent forgot to book our accommodation. Though was told she needed an additional deposit early to book accommodation!!

All of a sudden wasn't contactable. So at 5pm we were left to find new accommodation in a foreign place. Spent hours driving around trying to find somewhere. We called and called. Even the operating agent. No one could get hold of her. She then emailed at midnight saying she'd told me a week before saying they were fully booked. This was a lie. All our correspondence was via email and nothing was there. When I said the Hotel said they were never contacted and they only became full the day of. Her story changed the next day when I asked for evidence it was a new story and excuse. Then the worst part is that she refused to refund what we'd paid out of pocket. Despite already paying for accommodation. She didn't want to reimburse us for the night stay that we were forced to pay for. I had to threaten to report her to the tourism board.


Also she booked our flights too early. We had to leave the safari at 2pm instead of 5. Got to the airport 20mins before take off. So stressful and embarrassing. The 4hour drive back was so dangerous because the poor driver was trying to get there on time. He did it in 3 hours instead!! Driver asked her to changed them but she Wouldn't rebook flight as she said she wouldn't get her money back for it. So unprofessional!

Also itinerary was a lie. You don't get the meals promised. Only one lunch was provided on the first day, though we paid for 3 meals and drinks for two days . She should be ashamed to call this a service. Such an expensive experience to be ruined by our agent. We pay for a stress free experience. It was anything but. Also turns out we were overcharged in comparison to others on the trip.

Reply from Diana Tanzania Safaris
Reply from Diana Tanzania Safaris
Posted on Apr 24, 2024

I hope this message finds you well. I am writing to express my deepest apologies for the incredibly disappointing experience you had during your recent trip. Your feedback has been received with the utmost seriousness, and I want to personally apologize for the numerous issues and inconveniences you encountered.

It deeply pains me to hear about the lack of communication regarding your accommodation booking, the rushed and stressful situation with your flight, and the discrepancies in the itinerary and services provided. This falls far below the standard of service we aim to deliver, and I understand the frustration and inconvenience it must have caused you.

Please know that your experience has been thoroughly reviewed, and we are taking immediate steps to address the shortcomings in our service and prevent similar incidents from occurring in the future. Your satisfaction and peace of mind are of the utmost importance to us, and we are committed to making things right for you.

In light of the circumstances, I want to offer my sincere apologies and extend a gesture of goodwill to express our regret for the negative impact this experience has had on your trip. Please let me know the best way to proceed in terms of compensation or any other form of resolution that would help to make amends for the shortcomings you encountered.

Once again, I apologize for failing to meet your expectations and for any distress or inconvenience caused. Your feedback is invaluable in helping us improve, and I genuinely hope for the opportunity to restore your trust in our services in the future.

Thank you for your understanding and patience as we work to address this matter.

Average User Rating
4.6/5
Rating Breakdown
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