The Team Behind Kenya Walking Survivors Safaris
Kenya Walking Survivors Safaris Ltd
- Located In:
- Size:
- 10-20 employees (Founded in 2003)
- Member Of:
- Eco Tourism & Kenya Wildlife Services
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $64 to $490 per person per day (USD, excl. int'l flights)
Reviews
BE
Email Akif | 20-35 years of age | Experience level: first safari
Top quality service with best price!
We had an amazing 8 days safari tour, Amboseli Nakuru Masai Mara Bogoria and Naivasha.
This company deserves all the best reviews as many people commented in here!
Mr Otieno and his team was very professional and organised from the first time contact.
Thanks to our driver Paul we managed to see the big five, Paul is a great driver/guide,we were very lucky to have him.
Tip: hotels are ok but budget tents might be below your expectations so choose wisely, ask for an upgrade.
Last but not least DO NOT forget to tip your driver, they have a heavy job, it is not easy to drive many hours and on top do the game for you and keep everyone happy.
Respect to this company, these people does their job with their heart!
Email ANTHONY WATTS | 65+ years of age | Experience level: over 5 safaris
THE SAFARI OF A LIFETIME........WITHOUT A SHADOW OF DOUBT!!
My wife and I have recently returned to the UK following a 12 Day Safari visiting Tsavo East, Tsavo West, Ambosseli, Lake Navashia and the Maasi Mara, concluding with a full day tour in Nairobi.
We booked the safari with Kenya Walking Survivors Safaris Ltd. in the early part of last year (2018). At the time we paid in full to receive the maximum discount on an already competitive price for this package.
Our reason for choosing KWSS in the first place was the value for money price quoted for a safari that had a full itinerary together with the excellent reviews from previous satisfied clients.
Then in September 2018, very poor reviews were beginning to show on their web pages and on Trip Advisor which put a lot of doubt in our minds that the company was not all what it portrayed. After a short while, KWSS issued a statement that their CEO, Mr OT. was involved in a horrific road accident and was hospitalised. It then became apparent that without Mr OT at the helm, the everyday running of the office was thrown into turmoil as there was no 'Plan B' set in place to deal with client's problems and payments to safari lodges and park fees.
We contacted the office via emails enquiring about the validity of our safari and was assured by a gentleman named Kenneth that Mr OT would sort out all the problems as soon as he recovered and was well enough to return to the office. A month passed and we contacted KWSS again for further news and confirmation that KWSS were still in the business of providing a customer service to satisfy our contract with them. By now Mr OT had made a good recovery and had now reorganized the office so as in the event of him not being able to carry out the everyday running of the office, there would be a system in place that would never again see issues with future safari bookings. Mr OT assured us that we would indeed have a 'safari of a lifetime' and not to worry.
We were travelling from Tanzania prior to our safari in Kenya and contacted Mr OT a week before to obtain joining times and briefing details. We received a prompt email setting out these details. We were picked up from our hotel on time in Nairobi and the safari commenced.
Our driver and guide, Zachary was very polite and spoke excellent English. In the field he had very good eyes and was able to spot animals that my wife and I did realise were there (African Eyes!!). His knowledge of the parks was exceptional and on two consecutive days we were treated to the 'Big Five'. We saw so many animals, it was such a joy for us as we were also both celebrating major milestones (big birthdays) in our lives and boy oh boy, what a way to celebrate!!
The programme was for the most part kept to, allowing for the long road journeys between parks. The lodges were of a very satisfactory standard as was the food throughout the 12 days.
Any doubts we may have had before leaving the UK quickly disappeared after the very first day, so to anyone who has been put off by bad reviews, please be assured that Mr OT and his company KWSS, WILL provide you with a safari that is set out on their web pages and you too will have 'the experience of a lifetime'
Thank you KWSS, thank you Mr OT, you were never in any doubt that you would provide a first class service and you kept to that promise. We wish you all the best for the future of your company and we will definitely use your services again should we return to East Africa again.
Review about Safari Kenya Walking Survivors
In July 2018 we have had a wonderful safari to Masai Mara, Lake Nakuru and Naivashu with your organization. It has been marvelous and we want to thank you for all you have done for us. Peter was an excellent driver (which is very important) and a good guide who led us to so many spectacular wild animals. We have seen the big 5, except for the panter and many other animalspecies which are just as interesting. Also the hotel-arrangements were nice and comfortable, with good meals.
The Kenya Walking Survivors Safaris Ltd. has done an excellent job which was worth every penny and more!
CA
Email Eadie | 65+ years of age | Experience level: first safari
Feel lucky to have gotten a refund..
At the end of April, 2018 I booked, what I hoped would be, my trip of a lifetime. In May I had a serious medical event and on the advice of my doctor, in June, I cancelled the trip. Mr. OT advised the refund would take 3-4 months to process. After many frustrating emails, excuses and problems, I finally did receive my refund this month, December, 2018. Six months, almost to the day of booking.
I did read about Mr. OT’s accident in September and am happy to hear he is doing well. That unfortunately made the refund process even more doubtful and I feel grateful that after a stressful 6 months I did receive a refund.
Perhaps in a year or so I may be able to book another safari. It will certainly be with a different tour operator.
Reply from Kenya Walking Survivors Safaris Ltd
Posted on Dec 23, 2018Thank you for your feedback.
APOLOGY
Please accept our sincere apologies for the inconvenience that you experienced as a result of delay.
THE CAUSE:
This was occasioned by Mr.Otieno's accident;Mr Otieno is the CEO and Founder of Kenya Walking survivors safaris who handled the management of the company's operations by himself.He was involved a road accident on 18th September 2018 and was admitted to hospital in September upto 26th September in ICU 2018.This caused a major disruption in the normal operations of the company.With No Management back up plan in Place,He his now fully back in the operation
WAY FORWARD:
We are committed to ensuring that all our clients;current and future realize value for money spent and have a seamless safari experience.We have therefore restructured our operations to ensure that there is business continuity to prevent the same from reoccurring.We also have seven,New professional Departmental Managers in charge of the company's operations.
As soon as we get booking form details/Deposit from any of our clients we shall give them accommodation/flight references within 7-14 working days
We thank you for choosing us as your African safari partner and hope that you can rely on us in future.
Email Falmet | 35-50 years of age | Experience level: 2-5 safaris
“QUALITY SERVICE!!”
From day one I was picked by the KWSS staff who escorted me to the hotel, that gave me enough confidence that my trip was going to be fine. The amazing view of Amboseli Park was just but wow! a place that defines the true nature of wildlife. The care I got from the guides was just but amazing, everything was already booked for me including additional days that I requested to be added. being that on the last day Mr. Otieno had an accident I was totally worried but with enough support from Mr. Kenneth, I was able to do my safari to the end. I'll definitely recommend you on the company,
https://www.tripadvisor.com/ShowUserReviews-g294209-d7038828-r626560398-Kenya_Walking_Survivors_Safaries-Maasai_Mara_National_Reserve_Rift_Valley_Provin.html#
FR
Email Andre | 35-50 years of age | Experience level: first safari
Amazing safary with our children
Beautifull landscape, we were deeply inside stunning wild life.
The big five have been searched and found thanks to Anthony, excellent leader and driver.
And resort hotels where high standard with excellent food.
This was a 11 days safary including lakes and Tsavo.
The mini van is good enought for a familly with 2 kids.
We will never forget.
US
Email Anastasia | 65+ years of age | Experience level: first safari
The adventure of a lifetime.
Our group had a wonderful time in Kenya. We saw lots of wildlife, and a great deal of the country traveling from park to park. The places we stayed were very nice, clean, safe, great food, and good gift shops! We were able to visit a Maasai Village and that was a highlight. Our guide, David was a wonderful, capable guide and a good driver, navigating rugged roads and rain-swept terrain with confidence. Our vehicle was an old one, so there were a couple of times when we had to wait for the good graces of passing vehicles to get a jump-start. Furthermore, the drive times to each of the destinations were longer than described in the tour materials. Be that as it may, our group had a good time.
CH
Email George | 20-35 years of age | Experience level: first safari
Handled very well under unfortunate circumstances
In September 2018, we booked and paid for a safari with Kenya Walking Survivors. Throughout the booking process, they were very helpful and friendly and provided us with great assistance. We were kindly surprised by their responsiveness and assistance both before and after we had paid.
In the end of September, the company contacted us with the unfortunate news that the owner, Mr. Otieno, had been involved in an accident, and had to temporarily stop working for health reasons. As a result, the business would have to be temporarily closed and our tour would be cancelled. Kenya Walking Survivors Safari, however, was very apologetic, friendly and helpful in providing us a full refund, which we received within 2 weeks.
We wish Mr. Otieno and the company all the best and thank them for their support throughout this unfortunate situation.
Email Josh | 35-50 years of age | Experience level: 2-5 safaris
Full refund provided after cancellation of safari due to operator car accident
I had booked through Kenya Walking Survivors Safari a few months ago but 3 weeks out from when the safari was to start I was contacted by Otieno and that he would have to cancel the safari after being involved in a bad car accident. Naturally I was concerned for him but also that the safari I has already paid for qas being canceled whilst I was was already on holidays overseas. Kenneth organised for the refund to be made promptly back into my account and informed me of the process throughout the situation. One thing that they couldn't assist with unfortunately thiugh was another recommended safari operator vut I sorted that out myself. All in all I had a great experience with Kenya Walking Survivors Safaris and recommend them for their honesty and integrity
100% refund
We have book and paid 100% our safari in December for do it in October. 2 days before to go all was cancelled, we need to find in rhe last minute a safari and we was praying for our money come back. I confirme today we have receive 100% Refund of booking, that really prove KWSS are a firm professional . And thanks for refund.