SafariBookings has received complaints from clients about Kenya Walking Survivors Safaris Ltd.

Reviews

Sort By: Date Most Helpful Rating 481-490 of 543 Reviews
Paul I   –  
United States US
Visited: February 2019 Reviewed: Jun 29, 2019

Email Paul I  |  35-50 years of age  |  Experience level: first safari

Excellent Adventure
5/5

This was a trip to never forget!! From the moment we were introduced to this company till the very end, every moment was memorable! We did a 3 day Safari in Kenya with our amazing guide Hassani! He made sure to share his experiences and knowledge with us and made sure we were safe at all times! He knows the park by heart and knows the best places to possibly spot some animals. He is surely the best guide we could have wished for and makes sure you have a safe, fun and spectacular trip!

We spent the night at the Mara Mara luxury camp and also there we were greater with open arms, the crew ready to answers all your questions. The tents are just amazing and at night you can hear the lions and elephants from your bed. The crew made us feel right at home and the food was delicious.

Overall it’s almost unexplainable the amazing animals we got to see and the lovely people we got to meet!

Nora-khansia   –  
Egypt EG
Visited: May 2019 Reviewed: Jul 5, 2019

Email Nora-khansia

Wonderful and a memorable trip.
5/5

We had amazing safaris with kwss . We all loved how Mr Otieno and his team were able to coordinate our trip for such 20 days we were on the safaris. The accommodation were perfect . I love the guides who did the rip with us. Benson was a loving guy , we enjoyed his company. Everything was so perfect and we were also able to see the big five animals in Maasai mara national park . I would highly recommend KWSS and the deserved my 5star .

Monica Emerson   –  
United States US
Visited: June 2019 Reviewed: Jul 7, 2019

Email Monica Emerson  |  50-65 years of age  |  Experience level: first safari

Trip of a lifetime!
5/5

I can’t thank Mr O enough for giving us the trip of a lifetime. His staff were amazing and everything was much better than I could have ever anticipated. Each driver we had was curtious, kind, informative, respectful and hard workers.

His patience with our changes was very much appreciated and his insights were right on. Each and every one of us were very well taken care of and we felt safe everywhere we went.

I can’t recommend him enough!! We were 4 couples and not one of us had any complaints!!

I can’t say enough to express my gratitude for his hard work on our trip. It was very much appreciate.

We went to Nairobi, Masai Mara, west and central Serengeti, Ngorongoro crater and Zanzibar.

Michelle Dayan   –  
United States US
Visited: June 2019 Reviewed: Jul 8, 2019

Email Michelle Dayan  |  50-65 years of age  |  Experience level: first safari

Outstanding professional and highly trustworthy and recommend
5/5

I have been in touch with mr O the owner of the company for the past year .During this time I made so many itinerary changes and additions and was always replied with patience and promised all was well noted and taking care of .I had the pleasure of meeting Mr O in Narobi at the beginning of our two week safari in Kenya and Tanzania I returned home yesterday feeling I fulfilled a dream of a lifetime.Thank you Mr O for making our trip so enjoyable,The drivers ,guides flights accommodation all definitely a 5 star

Elena L.   –  
Italy IT
Visited: June 2019 Reviewed: Jul 8, 2019

Email Elena L.  |  50-65 years of age  |  Experience level: over 5 safaris

Good service, we are really satified
5/5

I went several times in Africa when I was young and in Kenya it was my 4th time, usully I travelled with tent and my sleeping bag but this time I went with my kids (and I am a little bit older!) and I decided to have a more comfortable trip. So I asked several Agents, also the ones I've tried in the past and, after long thinkings, I decided to try KWSS. Mr Otieno was very patient in replying to all my questions and to send me several different options in order to "built" the final package. At the end we decided: 1 night in NBO Airport + 2 in Amboseli + 1 in Nakuru + 3 in Masai Mara. In order to keep the rate very cheap, Otieno suggested me some very basic accommodations, but, after having read the reviews on different websites, I decided to change 2 of them. He was always so quick in replying on all my requests and efficient on everything. After the trip I would have changed also the Mara accommodation but, at the end, it went. Regarding the driver, I had some unlucky experiences in the past with unprofessional drivers, lazy, not interested either in the customer nor in the animals and this conditionate a lot the quality of your trip, so I was worried about this possibility!. Instead we had John, very funny guy, good driver in the traffic, always on time, so patient with the kids and, although he does not have a huge knowledge of the animals from a zoological point of view, he really does all his best to look for all of them, he is always on the right place at the right moment, he really does all his best to put the van in a perfect position for great pictures and to let you see the animals at the best possible. He also let you take all the time you need to admire them. Really I would recommend this Agency.

Aleksander   –  
United Kingdom UK
Visited: March 2019 Reviewed: Jul 9, 2019

Email Aleksander  |  35-50 years of age  |  Experience level: first safari

Very professional. All as it was discussed.
5/5

Very kind and professional service. All prepared on time and as planned before by email. Well done! Thank you!

Heather   –  
United States US
Visited: June 2019 Reviewed: Jul 10, 2019

Email Heather  |  35-50 years of age  |  Experience level: first safari

Amazing experience!
5/5

Where to begin?! A former client of Mr. Otieno recommenced KWSS, and we are so glad he did! Everything was perfect from start to end! We were a group of 8 who planned this trip over a year in advance. Communication was excellent and Mr. O was very patient with our requests, providing a very personalized experience.

We arrived at the very beginning of the season and were not sure we would see the great migration but we ended up in the middle of thousands of wildebeest! Our sightings included a leopard eating a gazelle in a tree, lions eating a zebra, lions mating, dozens of farting hippos (hilarious!!), Elephant herds, wildebeest giving birth, and the list goes on!

Our guide in Kenya was David- thanks for the adventure! In Tanzania, GodLove took amazing care of us (he felt like family). We are so grateful to have met them!

All hotels were clean and well appointed: hot showers, great food and awesome staff.

If you’re considering a safari, don’t hesitate to book with KWSS! You will not regret it!

Vidhya   –  
United States US
Visited: June 2019 Reviewed: Jul 11, 2019

Email Vidhya  |  20-35 years of age  |  Experience level: first safari

They believe customers are the their king n queen and they work towards to achieve that. We really o
5/5

We really loved the experience as a whole. Start to end we appreciate everything how it was organized. Felt Tanzania side hotels n stay were classy compared to Kenya. Evans (Tanzania tour guide) was the best of all, his priority was safety n comfort of clinets at the same time made sure we got see everything. Over all best one to go for would strongly recommend to try Kenya Walking tours.

Cynthia   –  
United States US
Visited: July 2019 Reviewed: Jul 30, 2019

Email Cynthia  |  65+ years of age  |  Experience level: first safari

The review below is the personal opinion of Cynthia and not that of SafariBookings.
The Tanzania part of the trip was a disaster
2/5

There was no driver at Tanzania border for us. The group before us also had no driver show up. The company would not tell us what was going on, and eventually would not answer any of our our calls. So the communication was horrible. We had to spend the night at a hotel by the border and pay for it ourselves (they say they will reimburse us). The next morning, they said a driver would be ready by 10am, but we sat around outside the hotel until 4pm with no word from the office. They were ignoring every call. We were finally met by a taxi driver who transferred us to another driver in Arusha and we had to drive at night to reach the hotel at Lake Manyara at 9:30 pm. As I write this, we are sitting at gate to Manyara Park where we have been waiting for nearly 2 hours, because Kenya Walking Survivors has not transferred money to the Tanzania company so our driver cannot get us in the park. We have no idea how much longer we will wait. They seem to have forgotten to make the necessary arrangements and preparations for our time in Tanzania. Park will not take my credit card because we are in a tour van. So we have lost 2+ days and morning light for photos. We are very unhappy now, and feel that we are wasting a lot of time with only a few days left in Africa.
Our Kenyan driver was very nice, and the Kenya part of the trip went smoothly. Oddly to me though, on the first day we were picked up, driven to office to pay last half of cost, then to get gas, and then to pick up water. It would have been nice if they had gotten gas and water before picking us up. They had half of the money up front. Our lodgings were nice and the Kenya part went well. I was not expecting the very long long drives on bad roads between the parks. It usually took all day (6-9 h) to go from one place to the next. The law does not allow driving tourists in the dark, so we used up lots of daytime to get from park to park. However, that is the nature of traveling in this area.

Our main problem has been the horrible experience getting into Tanzania, and getting into the park this morning has been just as bad. Horrible communication, and nothing has been prepared beforehand.

Ana paez   –  
Spain ES
Visited: August 2019 Reviewed: Aug 2, 2019

Email Ana paez  |  35-50 years of age  |  Experience level: first safari

The review below is the personal opinion of Ana paez and not that of SafariBookings.
Beware!!! Fraud
1/5

We arrive today to a 10 days trip, already payed and they didn’t show up! We when to their office and there was no one. They dont get the phone... we went to the police and we found 3 more persons as us.
Now we dont have the money and we dont have vacations!
What you do in this cases?

Disclaimer

  • All corporate and/or tour info is provided by Kenya Walking Survivors Safaris Ltd, not SafariBookings
  • The tours offered by Kenya Walking Survivors Safaris Ltd are subject to their terms & conditions