The Team Behind Kenya Walking Survivors Safaris
Kenya Walking Survivors Safaris Ltd
- Located In:
- Size:
- 10-20 employees (Founded in 2003)
- Member Of:
- Eco Tourism & Kenya Wildlife Services
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $64 to $490 per person per day (USD, excl. int'l flights)
Reviews
PT
Email Sara | 20-35 years of age | Experience level: first safari
Very bad!!!
Hi guys,
I just saw all the comments in This page. I recived the same e-mail , i paid a lot of money, i booked this in January!!!!!
They dont answer this e-mail , and dont pick up all the phone numbers.
I think that we all shoud make a watsup group and put all the information together and give that to the autorities!
Who is with me??
Joana,
FR
Email stuart mcinnes | 35-50 years of age | Experience level: first safari
just got an email yesterday to say my trip is cancelled.
i only booked my safari in july... if they were in trouble they should not have taken my money, 3000€ and they asked for my bank details to get a refund 90-120days waiting period.
im gutted... what can i do ?
US
Email David | 65+ years of age | Experience level: first safari
Lost money and trip of a lifetime.
Does anyone have Kenya Walking Survivors Safaris Ltd terms and conditions. Could you share them please.
US
Email Dee | 20-35 years of age | Experience level: first safari
DISGUSTING
We have been scammed. This company took our money, cancelled our tour, and has not answered any of our emails regarding a refund!!!
KR
Email Joonho | 35-50 years of age | Experience level: first safari
Scam!
I’m the one of victims of KWSS. The only thing OT had for me was arranging a ride from the NBO airport to the hotel. The day before a ride he replied my email well, but the day I have to start a safari he didn’t pick me up and disappeared. Because of a kind help of my hotel concierge, I report my case to the tourist police and take another safari tour but I didn’t get a reimbursement of credit yet. I hope there will be no other victims in this company and Kenya. There are so many scammers prepare to catch you.
Dear people who scammed. One of the news article is introduced. Please contact the author and give him more informations about your case and let him rise this issue public so the Kenya government will do right action.
https://mobile.nation.co.ke/news/Pain-of-tourists-in-hands-of-fake-agents/1950946-5231206-df7ghw/index.html
ES
Email Anroni | 35-50 years of age | Experience level: first safari
Safari cancelled
Hi, we got an email saying that for technical reasons the safari we had in September is cancelled and if we provide a method we will be refunded in 90-120 days. I sent an email with the method for refunding and no more answer. Our fear is that this is a fraud but this company has a lot of good reviews, that's why we took the safari with them. I see more people in the same situation and we do not know what to do. Please if someone has an idea or receive the money back could you write again a review for the rest? This is really frustrating basically for the lack of communication. Hope it is not a fraud and just as they said technical issues and the company will return the money back. Thanks
IN
Email RACH | 20-35 years of age | Experience level: first safari
KWSS IS JUST ANOTHER NAME FOR THIEVES AND CON ARTISTS
This company is just a bunch of thieves running a con game. Apaprently they do this every year. take bookings and then run off during peak season. i mean what the hell ? I just got to know today that they have conned even some local hotels in nairobi. for anyone interested, here's the link to the local news about this thieves.
https://www.nation.co.ke/news/Duped-and-dumped--Pain-of-tourists-in-hands-of-fake-agents/1056-5231206-tx2h8d/index.html
We paid 2000$ and now i am sure we are not seeing it ever again. We are now spending more to book another company. I hope these criminals get caught and spend the rest of their lives in prison for being such frauds !
CA
Email Heather | 50-65 years of age | Experience level: first safari
What else can I add?
Everything that has already been said is too true. I too have been scammed by this company. I've lost $2,000 which was 1/2 of my original deposit. I did receive 1/2 of my money back, but it took 10 months and what seemed like hundreds of emails. Unfortunately for the latest victims of Mr. OT, I don't think you will see your refunds. I booked my trip based on the positive reviews on this site and Tripadvisor. This is unfortunate for the honest tour operators.
Email Theresa | 65+ years of age | Experience level: first safari
Needing information
On the recommendation of one of our parties family member (who had been on safari with KWSS Ltd last year) we booked to go on a Safari in Sept 2019. We just received an email stating it is cancelled due to technical difficulties. Now we can not view terms and Conditions.
I cannot claim on insurance if firm defaults or is in financial difficulties. We have lost a considerable amount of money, have no holiday, have had to cancel flights( getting only a small refund which did not cover costs)
Now need to know how to go about getting money back from KWSS.
Could only choose one star in review would like to have given none!!
ES
Email Delf | 20-35 years of age | Experience level: first safari
Scam!
We are a family of 6 people who booked a 15 days trip through Kenya, Tanzania and Zanzibar. The first week in Kenya went well, but with quite a few issues in the plan, that always got sorted out thanks to our driver.
From day 8 they just let us down, the driver informed us that the boss Mr. Otieno had left with the money and all employees and clients were left with no bookings, no money and no info... We basically had to pay the rest of the trip ourselves. When going to the police station they informed us that many other groups of tourists had filed a report against the company for the same reasons. We then got informed that Otieno got arrested and is now under investigation. We have not yet gotten our money back, and waiting for more news on what is happening next.
KWSS was a successful business, all it took to ruin this was a BAD and selfish person. The employees lost their jobs (and God knows that jobs are gold in Africa) and certainly some lives got ruined, all this for a few $$$... Shame.