The Team Behind Kenya Walking Survivors Safaris
Kenya Walking Survivors Safaris Ltd
- Located In:
- Size:
- 10-20 employees (Founded in 2003)
- Member Of:
- Eco Tourism & Kenya Wildlife Services
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $64 to $490 per person per day (USD, excl. int'l flights)
Reviews
US
Email Rob Mrowka | 65+ years of age | Experience level: first safari
Scam
Exactly one year after we booked a 10-day safari and two weeks before it was to begin, we got an email saying that the services could not be provided. Calls said phone service was disconnected and emails went unanswered. I filed a complaint with my credit card company and hope for good results.
I am grateful that we lucked out and found out before our trip. I rebooked with a different company and we leave in a week but am nervous after my KWSS experience.
I hold Safari Bookings responsible for sponsoring such a scam company. Service providers should have been fully vetted and investigated by them before offering their service to customers.
Safari Bookings must follow up on their end and pursue prosecutions against KWSS!
If anyone has information on where to report this in Kenya please let me know.
This is outrageous and a black eye on the country.
TH
Email Aiwu Liu | 50-65 years of age | Experience level: first safari
I paid $2985 in full for my trip on May 18, 2019. and now I can't contect them
I paid $2985 in full for my trip on May 18, 2019. KWSS also confirmed our contract on June 18, 2019 and has sent me detailed itineraries, including the name of accommodation, telephone number, address and other information, as well as invitation. and Then I applied Visa Kenya and vaccination. I look forward to Kenya with KWSS. On August 8 (80 days after I paid) KWSS suddenly sent me an e-mail informing me that it was cancelled for technical reason, not for political reasons, Ebola virus, terrorists reasons.That is to say, KWSS has made the mistake and should responsible for it. So I sent 2 E-mails to KWSS and try to get the refund but I can't contect them at all.
US
Email Pete | 65+ years of age | Experience level: first safari
We received same email as others about technical difficulties for September 2019 8 day safari for 4.
if you paid by credit card, you can try to get refund from credit card company by claiming paid but services not provided. It is a shame he would steal all this money after good reviews on this site and trip adviser. We have had no response from tour since giving information for refund.
IN
Email Deepak | 35-50 years of age | Experience level: over 5 safaris
Fraud!!! Please file police complaint
I had my trip planned for first week August 2019 for which paid over USD 3,800 to KWSS and just couple of days before the trip they cut all communications and just went underground!!!
Called up the hotels who refused to retain our reservations since KWSS had not paid them even for earlier safaris. Had to re-do all the booking again with other operator.
Did file a police complaint on landing at Nairobi and followed-up again on my way back post Masai Mara. Would request all to please file police complaint as well as write to Kenya Tourism Board and other social media platforms to spread awareness and put pressure on authorities to take appropriate action against KWSS ensuring tourist monies are paid back.
There was also an news report in Daily Nation (Kenyan newspaper) on August 11, 2019 - "Duped and dumped: Pain of tourists in hands of fake agents" with reference to KWSS as well as to Mr. Otieno Lysaniash who are fleecing tourist from across the world.
I will also be writing to Kenyan Embassy, Tourism Board, leading influential travel bloggers as well as to the Commercial Bank of Africa (where KWSS has account) to spread as much awareness as possible.
IN
Email Sanjay | 50-65 years of age | Experience level: first safari
Fraud. Just two days prior to tour commencement they wrote email that Safari is cancelled
We had booked the KWSS Safari for 13 days on 5th of July 19. Paid them advance of 50 percent of tour cost. It was to be our dream tour. The air Tickets to nairobi were on 19 th aug 19 for two of us. On 17th aug we wrote to KWSS to confirm for airport pick up transport.
They wrote back saying Safari is cancelled due to technical reasons and we may expect return of money paid between 60-90 days. We lost nearly Rs 250000/ besides air tickets and ruining our holiday plans as at this late stage as no other Safari is willing to accommodate us.
There is no contact number for KWSS. It has suddenly turned in to a nightmarish scam. How will anyone ever trust such Safari operators. All those unsuspecting tourists looted like this should join together to get justice.
Sanjay ( mumbai india) - +919867455169
BE
Email Kurt Laflere | 50-65 years of age | Experience level: first safari
Bisar
We have a good holiday with KWSS, but at the last evening when we arrived at the hotel we have to pay our stay self (110 dollars), altough the stay was included in our trip. that was on august 3, and also our ride to the airport for 10 dollars.
So i think we have the luck to finish our trip with a minor problem when i look at all the other comments.
PS, Sorry for my poor english.
CN
Email fangzhao | 35-50 years of age | Experience level: first safari
a very bad experience
We had paid for everything before we arrived in KENYA, but during the trip the driver asked us for money every day, at least $100 each time.They changed the bad hotel without inform us。 No one answered the hotline. We can't find staff when we came back to the office. Three travel group suffer from the same problem in the same day, so we had to go the police station, but the money hasn't been returned yet.
Please don't trust their record. This is a very bad company，they have cheated travelers for many times.
IL
Email Igal | 35-50 years of age | Experience level: over 5 safaris
Con Artist Otieno left a brother who will help
Many of you who have suffered the consequences of Otieno, the owner of Kenya Walking, has a real chance to get their money back!
Mr. Jeremy, his brother was aware of Otieno's plan to cheat his clients, and now he is willing to give back!!
You can chose if yoiu want to call him at +254706892837, or to his Mother at +254725140666
They will gladly pay back.
Or, you can report them to the police, as they knew Otieno's plan to run away with money
ES
Email javier | 35-50 years of age | Experience level: first safari
scammed by kenya walking
Hello my name is Javier from Spain, my safari was 13 days for Kenya hired in Kenya walking survivors. Mr. Otieno Lysaniash I don't know anything about him but he has canceled the safari, after reading the comments I can not say more that I have been scammed, my steps have been denounced in the police in Spain to be able to claim the credit card in my case mastercard I have contacted the Kenyan embassy in Spain. Any help from others affected will be helpful.
CN
Email fangzhao | 35-50 years of age | Experience level: first safari
very bad
I have written my review for the company。They are cheaters。I lost 8307 dollars，but I can't finish my trip。