The Team Behind Kenya Walking Survivors Safaris
Kenya Walking Survivors Safaris Ltd
- Located In:
- Size:
- 10-20 employees (Founded in 2003)
- Member Of:
- Eco Tourism & Kenya Wildlife Services
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $64 to $490 per person per day (USD, excl. int'l flights)
Reviews
ES
Email Ana paez | 35-50 years of age | Experience level: first safari
Beware!!! Fraud
We arrive today to a 10 days trip, already payed and they didn’t show up! We when to their office and there was no one. They dont get the phone... we went to the police and we found 3 more persons as us.
Now we dont have the money and we dont have vacations!
What you do in this cases?
CA
Email Eadie | 65+ years of age | Experience level: first safari
Feel lucky to have gotten a refund..
At the end of April, 2018 I booked, what I hoped would be, my trip of a lifetime. In May I had a serious medical event and on the advice of my doctor, in June, I cancelled the trip. Mr. OT advised the refund would take 3-4 months to process. After many frustrating emails, excuses and problems, I finally did receive my refund this month, December, 2018. Six months, almost to the day of booking.
I did read about Mr. OT’s accident in September and am happy to hear he is doing well. That unfortunately made the refund process even more doubtful and I feel grateful that after a stressful 6 months I did receive a refund.
Perhaps in a year or so I may be able to book another safari. It will certainly be with a different tour operator.
Reply from Kenya Walking Survivors Safaris Ltd
Posted on Dec 23, 2018Thank you for your feedback.
APOLOGY
Please accept our sincere apologies for the inconvenience that you experienced as a result of delay.
THE CAUSE:
This was occasioned by Mr.Otieno's accident;Mr Otieno is the CEO and Founder of Kenya Walking survivors safaris who handled the management of the company's operations by himself.He was involved a road accident on 18th September 2018 and was admitted to hospital in September upto 26th September in ICU 2018.This caused a major disruption in the normal operations of the company.With No Management back up plan in Place,He his now fully back in the operation
WAY FORWARD:
We are committed to ensuring that all our clients;current and future realize value for money spent and have a seamless safari experience.We have therefore restructured our operations to ensure that there is business continuity to prevent the same from reoccurring.We also have seven,New professional Departmental Managers in charge of the company's operations.
As soon as we get booking form details/Deposit from any of our clients we shall give them accommodation/flight references within 7-14 working days
We thank you for choosing us as your African safari partner and hope that you can rely on us in future.
US
Email Phill | 20-35 years of age | Experience level: over 5 safaris
Dishonest Management
It's a long story, but in summation we paid extra to stay in nicer accommodations but were taken to another location without being told or asked. We had to confront the company before they would admit the mistake. Management made multiple excuses with a story that changed each time then promised a refund for the difference between the two places. We contacted the company multiple times for this refund and have yet to receive anything.
At the end of the day, there are so many great safari companies, why use one that you can't trust?
Reply from Kenya Walking Survivors Safaris Ltd
Posted on Nov 11, 2016Hey,Phil ,We acknowledge your review to know that you where NOT happy with the same facility you approve after long phone discussion before you did the booking of the safari ,we respect all our clients Negative and positive feedback and this make our company more responsible on the services.
We are sorry to see your review online claiming you did not received the refund of USD$100 for your group of 10 person at USD$ 10 per person ,and to confirm for you this, I personally did the transfer the money to your account .
Please we request you to be clear and honest on this,For other travelers to know the truth.