SafariBookings has received complaints from clients about Kenya Walking Survivors Safaris Ltd.

Reviews

Sort By: Date Most Helpful Rating 81-90 of 543 Reviews
Joanna   –  
Australia AU
Visited: August 2015 Reviewed: Nov 23, 2015

Email Joanna  |  35-50 years of age  |  Experience level: first safari

A great organisation that is as he says flexible. Do remember you are in Africa!
4/5

Booked this trip for my father and I and not having the time to do research I trusted Kenya Walking to do it all for me.
A couple of changes I would recommend - break up your trip don't do a 10 day safari - you'll get bored even if you love animals!
- Mara is by far the best though Amboselli and Tsavo East and West does have it's advantages.
.....Different terrain and animals

Overall quite good - there was a couple of issues that Otenio sorted. A couple of horrible situations that weren't fixed immediately though a rebate was sorted. (although it wasn't the cash we were after)

We overall had an great experience and although I was extremely hesitant even to the point I was worried no one would be there to pick us up and my deposit would go astray. They were professional and dealing with the team was amazing.

I wish I could give it excellent though there is a few things that did affect the trip on a short term basis. Including some of the accomodation. Very similar to the comments I read before going on this trip... A couple of things to sort out OT and you'll have a great trip
For Zanzi bar travellers - DO NOT STAY AT DHOW INN!!!!
They stole my dad's Prada perfume, some cash - a neighbours gold necklace and I still haven't had a rebate or anything of the sort - still waiting to hear back on this one from both Paco - the owner at Dhow Inn and OT if you can do anything?

Just ruined the last bit of our holiday.

Finally DO the Gorilla Trek I was worried it wasn't worth the cash... It was! Enjoy folk - So much more to do, though 3 weeks in Africa was amazing!

Reply from Kenya Walking Survivors Safaris Ltd
Reply from Kenya Walking Survivors Safaris Ltd
Posted on Nov 30, 2015

Hey Joanna ,
Thank you very much for the feedback ,I confirm that all our clients feedback are taken seriously both positive and Negative.
Please im very happy that you enjoy your 20 days trip with us in East Africa countries(Kenya,Uganda ,Tanzania and Zanzibar Island,
Yes, i also acknowledge that you inform all tourist that this is Africa where nature and culture is great.
Thank you also for the suggestion that the Gorilla Trek was your lifetime experience.

I want to take this opportunity to inform you that im sorry for the lost of your perfume in the Island Hotel,
I confirm that you did NOT inform me that you lost somethings in Dhow Inn,I have taken the step to follow it up with Dhow inn and i wish to Confirm that they said they are contacting you on the same and will get back to you as soon as possible ,And they have admitted that they Did Not know any lost of your perfume,Otherwise im happy that it will be resolve to you as soon as possible,
Generally as you said all went well and Great for your 20 Days East Africa countries Holiday.
Again welcome again for another adventure.

Sue   –  
Australia AU
Visited: August 2015 Reviewed: Aug 30, 2015

Email Sue  |  50-65 years of age  |  Experience level: first safari

Trip of a life time
4/5

This was a trip of a lifetime. Mr OT's communication via email was fantastic from day one. He replied to all my questions and concerns. The driver was waiting for us at the airport even though our plane was over an hour late. All of the drivers were more than helpful. The accommodation was great. I would definitely book with them again for my next African safari.

Marina   –  
United Arab Emirates AE
Visited: July 2015 Reviewed: Jul 28, 2015

Email Marina  |  35-50 years of age  |  Experience level: first safari

Trustworthy, Efficient, Value for Money,
4/5

The communication with them was instant, without leaving any doubts in our mind. Their service too was good with excellent knowledge about Masai Mara and Amboseli with our driver Fred. The tour was conducted according to our expectations, accommodation at Kibo Amboseli was outstanding. Mara Sidai accommodation was okay, just basic. Our cook Jacob cooked up perfect meals for us.

Marina   –  
United Arab Emirates AE
Visited: July 2015 Reviewed: Jul 23, 2015

35-50 years of age  |  Experience level: first safari

Trustworthy,Efficient,Well co-ordinated
4/5

We a couple booked a tour with Kenya Survivors. They definitely are efficient and well co-ordinated beginning with quick response from Mr. Otieno for all our queries. There was no question, unanswered by our driver,Fred. He was putting all efforts to show us the best., not forgetting our cook Jacob. Accomodation at Kibo Safari camp Amboseli was superb, once a lifetime experience, Mara Sidai camp accomodation could have been a little bettter. Overall, no complaints with Kenya Survivors.

nayna Visited: June 2015 Reviewed: Jun 27, 2015

amazing experience!!
4/5

when i booked kenya walking safaris i was a little apprehensive,but it was a very nice experience.we had a great trip. stay &food was simple but very fine.had no problems whatsoever.i would definitely recommend it very strongly to others..real value for money overall a fantastic,memorable trip..

Han van Dijk Visited: February 2015 Reviewed: Feb 23, 2015

Well organised trip, accompanied by qualified and very pleasant staff.
4/5

We booked a private safari (NP Nakuru/Naivasha/Hell's gate) trip of two daya, fully to our satifaction:
1. Nice programme;
2. Very pleasant staff (driver and cook);
3. Nice meals and basic but good accomodation;
4. Active driver, eager to get the most out of the trip for us;
5. Booking: accurate communication, except for not dsending the final programnmae as agreed upon...

Reply from Kenya Walking Survivors Safaris Ltd
Reply from Kenya Walking Survivors Safaris Ltd
Posted on Feb 23, 2015

Hello Han,
Thank you very much for the review ,I want to reconfirm for you that we are very happy with your review and you where very happy with our quality services .
We would like to apologize for you where NOT able get the copy of the program as we agree which we send for you on mail,But we where happy you enjoy all the program as agreed,Kindly you may check your spam mail.
Thank you very much for the feedback/review we always take all clients feedback positive to improve any negative feedback.Thank you very much.

Tuan   –  
Canada CA
Visited: September 2014 Reviewed: Dec 5, 2014

50-65 years of age  |  Experience level: first safari

Fun safari and good service
4/5

The safari was more than expected, very exciting experience to see all the animals up close and the national parks are breath taking. KWSS service is good, the guides are friendly, knowledgeable and led us to very good viewing spots. KWSS is also very flexible, trying to adapt and do their best to change the program to meet our needs. Their guide /driver Martin was the best. The only negative, their cook and cuisine were below par.
We will recommend KWSS to our friends.

john Visited: October 2014 Reviewed: Nov 4, 2014

wonderful wildlife - quite an adventure
4/5

The safari experience was great - wonderful, incredible wildlife - 2 day Masai Mara trip (overnight camp) and half day in Nairobi National Park - saw everything we wanted to see. Peter, our driver, looked after us well and he was very skilled at both driving off road and in finding the wildlife. Minor quibble, but water and T shirt was not provided despite being specified - check with owner, Mr Otieno, very carefully what is included and not included in the price.

Dr David   –  
United States US
Visited: October 2014 Reviewed: Oct 12, 2014

Email Dr David  |  50-65 years of age  |  Experience level: first safari

EVERYTHING WE ASKED FOR
4/5

We booked a 4 day safari and had an amazing time. Mohammed the driver and Jacob the cook were very friendly, knowledgeable and helpful. The accommodations were comfortable and the sights were amazing. The roads were a bit bumpy at times, but we were out in the middle of no-where so ...
Anyway, if you want a good safari experience, I would recommend Kenya Walking Survivors.

Rita D.   –  
Portugal PT
Visited: August 2014 Reviewed: Oct 8, 2014

20-35 years of age  |  Experience level: first safari

A great experience with Kenya Walking Survivors Safaris
4/5

We love the experience. Professional and dedicated staff, good driver, good accommodation, very good food.

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