Marl Reuben - Kenia Reisen Director
Marl Kenia Reisen Safaris
- Office In:
- Size:
- 1-5 employees (Founded in 2017)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $300 to $1,500 per person per day (USD, excl. int'l flights)
Reviews
US
Email Andrew | 35-50 years of age | Experience level: first safari
Disorganized and Poor Customer Service
We went with this company on back to back days…1 in Zanzibar and 1 in Kenya. On day 1, we were supposed to swim with dolphins and sea turtles. We were also supposed to have time to explore Jozani Forest. Instead, we spent most of the day in the bus (2+ hours of it were with it not moving). We had a short stop at a beach, but were told we had to make it quick to make it to our lunch reservation at The Rock Restaurant. We were assured that we would get a chance to swim with dolphins and sea turtles afterwards. While the meal was nice, it was very disorganized. After the meal was over, it took Marl approximately an hour to settle up the bill with each person in the group. Rather than spending an hour at the restaurant, it ended up being 2 hours which further pushed things behind. We were then told we wouldn’t be able to stop for dolphins because it was too hot for them. I found out later friends of ours with a different company did swim with dolphins. We were then given a choice of aquarium to see the sea turtles, Jovani Forest or go straight to the cruise ship we came in on. If we chose the turtles, we wouldn’t have time to swim with them. We chose Jovani Forest. We only had 20 minutes there due to the disorganization. We had to stay close by due to the short amount of time. Luckily, we did see a few monkeys. So…our group of 4 spent over $400 for a glorified meal, 20 minutes at a forest that we didn’t get to explore much of, and hours on a hot bus.
Since the company is from Kenya, we gave them the benefit of the doubt. We expected the next day to go smoother. We got off the ship and made our way to the Jeeps. We were told before the day started it would go smoother. We were told we would load up the jeeps in order of arrival and each jeep would leave immediately once filled. Did that happen? Nope. We waited an hour before getting started with the long drive to Tsavo East. Once there, we had to wait another hour and a half to get in because of “system error”. Even though there was a “system error” there were still other people going into the park who were with other tour groups. The safari itself was nice. We saw lots of animals. When it came time to leave though, I’m pretty sure our driver got lost. We didn’t leave the park until nearly an hour after the rest of our group had left the park. A lunch at Voi Lodge was supposed to be included. We were supposed to go to Masai Village. All of that was cut out.
Everything that went wrong on both days always had an excuse that was blamed on someone or something else rather than taking responsibility for their mistakes or their miscommunication. There was no attempt to reconcile what was promised to be included but wasn’t. There was no offer of a partial refund for the things we were supposed to do but didn’t get to do. We felt like we were taken advantage of. We felt like we were lied to. We felt like we were scammed. This is a company that I highly recommend others to AVOID!
DE
Email Liane Gergen | 50-65 years of age | Experience level: first safari
Wonderful
We booked 6 days and 5 nights and I can only say that our dream was more than fulfilled. Of course you spend a lot of time in the car but that's just how it is and if you do your research beforehand you can't give the tour guy a bad review. That's the case with every provider. Sorry.
Marl took all of our wishes into account, not just a safari, we also wanted to see hippos and crocodiles.
(automatic translation from German)
Our experience with Ruben was disorganized
Ruben is young and well intentioned but promises more than he can deliver. We missed our lunch and the Masai village and had limited time in the Game Reserve due to delays. A couple of jeeps in our group got back after our ship was supposed to have sailed but luckily the ship was delayed and they made it.
We felt that there was no organization, no professionalism!
We were a group and we all have been very disappointed the 2 days
First one in Zanzibar and the second d one in Mombasa !
Really bad organization !
Most of the people in the group want to be reimburse !
Very bad company sorry
US
Email Eileen | 50-65 years of age | Experience level: 2-5 safaris
Great Communication and a Tour with Hours of Delay
Reuban the company rep or owner, has great and fast communication. He promises an awesome tour endlessly but on two days of tours we did, there was hours of delays and most promised sites could not be seen. Port of Zanzibar, Tanzania: hours of delays, no turtles, no snorkeling, no monkeys as promised; the only site was the rock restaurant and 2+ hours were spent there needlessly. Port of Mombasa, Kenya to Tsavo Park: spent over 2.5 hours at the gate, not allowed inside the park, watching many other vans of private tours and MSC Cruises tours go in. Due to the delay, no lunch and no Masai Village. We were over 80 people in 14 vans - all bitterly disappointed! I cannot recommend this company.
LT
Email Tomas | 35-50 years of age | Experience level: first safari
A wonderful tour ❤️
Good service, helpful guides, amazing views, good time.
EC
Email Jodie | 65+ years of age | Experience level: first safari
Tanzania
This was a trip I looked forward to for months. Swimming with dolphins, swimming with turtles, visiting a park to see special monkeys and lunch at The Rock. Sadly, it took us over 2 hours to leave and head to the dolphins. After over an hour ride we had 10 minutes at the beach and no trip to see dolphins. We got to the Rock late but had a super lobster 🦞 lunch. We spent 2 hours there and now we were getting closer to needing to get back to the ship. I wanted to swim with the turtles so changed busses to join a bus going there. I loved the turtles and will always remember it. No time to see the monkeys as we needed to head to ship. Ruben is an excellent communicator but I think this trip was way too much for 1 day and we had no option to see what we paid for. If I had not changed busses I would have only seen the beach and had lunch. I think if there had been more organization and explaining the distance needed to travel there we could have chosen the meal and what options we had. I cannot recommend this company as I missed 2 of the 4 highlighted pieces of the tour.
Fantastic safari and brilliant value for money.
Eighteen of us booked an overnight safari for when we had two days in Mombasa on a cruise ship. From making the booking, we were kept up-to-date with all the info we could need and all the questions we had were answered promptly. Our jeeps were waiting for us when we disembarked from the ship and everything was organised professionally. Our driver was friendly and genuinely keen to show us as much wildlife as possible. He had a skill for being able to spot almost anything while driving and stopped whenever there was anything interesting to see. We managed to see lions, giraffes, elephants, a leopard in a tree and a hippo, as well as zebra, gazelle, ostrich, vultures, eagles and various other birds and grazing animals. The scenery was magnificent and the lodge at Voi was great - decent food, clean rooms and facilities and good service. We also visited a Maasai village and the two-hour drive from Mombasa was interesting in its own right. Reuben was with us the whole time to check we were happy with everything and was super friendly. I really can't find fault with anything and the price was excellent value for money. This was my first ever safari and it surpassed every expectation. A 10/10 recommendation.
Absolutely the best, no one could have done better
Rueben and his team of the very best guides are wonderful, from the first contact to us leaving him today. He has responded extremely quickly to all our questions and requests, he has gone out of his way to accommodate us all in every way even down to getting medical assistance for one of the group of 18 of us that have just returned from two of the best days of my life. The guides (ours was Peter) was fantastic, how he spotted half of what we saw is a mystery but we saw lions, elephants, Leopards, a hippo, Giselles, Giraffes Zebras, so many birds Ostriches, so many I am just blown away but this would not have happened without the amazing professionalism given by all the team. YOU MUST USE THIS COMPANY they are absolutely incredible 10 out of 10. In fact bloody brilliant well done Ruebon and team
PL
Email Gabi | 20-35 years of age | Experience level: first safari
Marl is a great guide, he provided us with great accommodation and food, he did everything we wanted
At a very decent price, Marl booked us a unique overnight stay in the wilderness in a park with a view of the animals. He also provided us with breakfast, lunch and dinner every day, and provided us with local snacks and a full fridge of water during the trip. In the park , he and the driver tried to show us as much as possible annimals. Throughout the entire trip, he made sure we had the best possible experience. #nottoomanynuts
These starry nights and beautiful vast areas will remain in our memory forever. I recommend Marl and his entire team to all those who want to see the wild side of Kenya
Reply from Marl Kenia Reisen Safaris
Posted on Dec 1, 2023Thank you very much Gabriela, Patryk, Dad & Mama, it was a great pleasure to meet and having you on safari with us. Thanks too for the kind review, we look forward to many more tours together, see you again next year.
Best Regards,
Marl Kenya Safaris