Inspired Feet Safaris

Pure Luck or chaotic safari?

I don't know where to start to be honest.. this will be long. I spoke to the tour organizer fiona through WhatsApp she sounded lovely and I felt very comfortable and that I can trust her since it was my first safari and my birthday celebration. We decided to pay extra to be with her even though we had different companies.

To start off, the person that had to pick us up was 4 hours late . So we had to go to lunch and immediately rushing to masai mara. The driver was driving very fast With good intentions that he wanted us to be able to see the park. Which resulted in a bad accident on day 1. My head banged against the windows of the van and the rocks on the floor. Van flipped completely on the floor due to the driver rushing [ not a great start for a first day]. I did speak to fiona and she offered to refund us the money and take me to the hospital. At this point I didn't have much of a choice because we were in the middle of a camp and I'd loose all the time that I planned for. so truly my only choice was to keep going unfortunately...As it was near impossible to find another safari on the spot. I was thankfully okay after a few days. I did ask for change of car and driver and that was granted. Besides that it was very Unorganized, moved randomly,rushed, incorrect information given. PDF given as decoration nothing is followed on that PDF she gives you. No proper communication. [ ] Where it says optional- not really optional someone changed their mind and they had nowhere to go so they were forced to pay.Different companies compiled in one car which caused plans to change and lost time = frustration
[ ] On day 3 said we would relax at hotel did it happen? No as I said random and disorganized. We lost time and I felt like i was constantly rushed which also caused the second driver to loose his excitement as it was frustration constantly instead of joy... you get what you pay for... did I see the big five? Yes thank God I didn't expect that at all. Am I disappointed absolutely. The tour coordinator didnt not want to take accountability for accident but later apologized for all the wrong things thay kept happening every single day. which I appreciated some things were not in her hands but there is definitely room for improving or maybe it's just pure bad luck for us? Side note; I did speak with someone else that we met and was dealing with inspired feet and they also complained of disorganized and communication issues.