Leisuretips Limited - Travel For Life.
Leisuretips
- Located In:
- Size:
- 10-20 employees (Founded in 2019)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $70 to $750 per person per day (USD, excl. int'l flights)
Reviews
CH
Email Oliver | 65+ years of age | Experience level: 2-5 safaris
Insufficient management of the Tour and inappropriate vehicule
My rate of this company is low coz there has been too many problems with Leisure tips and their response is not adaquate, as far as I am concern. All my statements are based on facts and I have all the exchanges with the driver in my Whatsapp as a proof.
1. When I paid the Tour with a secure link sent by them, my credit card was hijacked and my Swiss bank has to block it coz somebody tried to use it.
2. The vehicule that Leisuretips provided was in poor state and we encountered many problems after a few hours drive from Nairobi already. The destination was Amboseli National Park on a 3 Days trip, alone in the vehicule except for the driver.
3. The car had to be brought to the garage 2 times coz of the mechanical problems and I lost the second day Game Drive coz the time left was not sufficient.
4. I ve received the apologies from Leisuretips for that but this is insufficient coz the contract that they gave me stipulated all the services I ve paid for and they did not fulfil it actually.
The Amboseli Park is worth to visit and the Lodge I was in was good, that is why I give a 2 stars rate.
The Company has to improve its relationship to the customer and moreover improve its services. I paid the whole amount in USD in one time several months before the Trip, for information.
Reply from Leisuretips
Posted on Sep 23, 2024Dear Mr. Oliver,
Greetings from Leisuretips Limited, Kenya,
Allow us to say that we highly appreciate your Feedback and the general Experience in regard to the Safari you did with us to Amboseli.
1. About Payment: You paid us with an online secure Link which was instant. About your card being hijacked you brought this to our attention and we conducted our bank and the bank responded that the link was secure and that only the owner of the card was the right person who could perform the transaction coz there was confidential credentials that only the Owner of the card would only be able to provide for payment to go through. However we are still going to visit our Bank and find out why the link turned out to be insecure for our Client. Our Policy is to ensure we give the Best and Secure Forms of Payment.
2 and 3. About the Vehicle: the Vehicle broke down while on safari and this was also brought to our attention and we had to seek mechanical assistance by the near by Mechanical practitioners. We are sorry that our quick response was not adequate enough to meet your expectations. we will endeavor work to improve on this as vehicles sometimes can be problematic.
4. About the Apologies: Please allow us to again Apologize about the bad Experience you had with us while on safari. its also to our lesson that we note our Vehicles need to be checked each and every time they are from safari and also before safari. Our transport Manager has been put on this tusk and will be always responsible for any breakdown. Our Drivers have also been put to check for effective Communication and always to ensure the Safari Vehicle is Well Serviced before any Safari Journey.
About destination and Accommodation: Thank you so much for Liking our recommendation to Visit Amboseli National Park and also for Liking the Amboseli Sopa Lodge as we had highly recommended to you.
As Leisuretips Management have noted this concern and we are going to work hard on improvement and better Service and Good Safari Experience.
Kind Regards
Leisuretips Limited Management