The Matoke Tours Team
Matoke Tours
- Located In:
-
Netherlands
- Size:
- 20-50 employees (Founded in 2002)
- Member Of:
- ATTA, AUTO, SGR, UTB & UCF
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $300 to $750 per person per day (USD, excl. int'l flights)
Reviews
Email Camila | 20-35 years of age | Experience level: 2-5 safaris
Fast corrective action by Matoke
We organized a four day gorilla tracking in Uganda with Matoke. We left Kigali and drove to Rushaga, where we tracked one day and another day we tracked at Nkuringo. If your budget allows, we would highly recommend doing two days gorilla tracking. Our hotel in Uganda was Gorilla Safari Lodge and it wasn’t anything to write home about.
The problem was that Matoke subcontracted transportation to the lodge and the lodge took the outsourcing a step further and hired another company. This third company sent us a driver that could not communicate in neither English or French and had never been to the lodge. We got lost on the way. The lodge did not have a meal ready when we arrived. The driver never wore a uniform and when we met he did not even know the names of the people he was meant to pick up. On day two, our driver was nowhere to be seen and had to be called by the lodge. He eventually came to pick us up and drove us to the wrong entry point. Someone from the hotel had to get in the car with us to take us to the right place. Frustrated with the two days, we wrote to Matoke and the corrective action was decisive and swift. They were unaware that the hotel had outsourced our driver to another company and that they had sent an unprofessional and inexperienced driver. They immediately sent one of their own drivers, gave us a complimentary massage each, covered our laundry bill and were quick to follow up on how things were doing.
I’m happy to say the story ended well and our Matoke driver was everything driver one was not: he was polite, knowledgeable, spoke English, and knew how to get to our destinations. We felt in good hands with him. Matoke was apologetic and responsive, which we appreciate. Our only recommendation would be to choose outsourcing partners more carefully and ensure that if other companies provide one of their services, it is done with the same Matoke standards.
CA
35-50 years of age | Experience level: 2-5 safaris
Good Safari but
Overall great Safari experience and the driver was extremely helpful and knew his stuff. However I was disappointed with the accommodation that was advised for this package. Way below what we were assured.
FR
35-50 years of age | Experience level: over 5 safaris
20 days in Uganda, including Ruwenzori hike
First of all, we were very pleased with our driver / guide: sociable, friendly, humble, non-intrusive, flexible, humorous, AND a cautious driver. Nothing but good about him.
lodgings:
Recommendations:
- Mutanda lake resort near Bwindi Forest, for its pleasant restaurant, nice location, although still an hour away from the starting point of the gorilla tracking, but very good food.
- Bush lodge near Queen Elizabeth NP for the quality of the accommodation, beautiful location and cuisine.
- Kibale Forest Camp was also fine.
- Kontiki hotel was clearly a place of transit .... Ok, but not more than that.
- Bwana Tembo near Murchison Falls was ok for a middle class logde, but I suspect that some tourists do not appreciate that bats can enter the room ...
- Rwakobo Rock: Ok, if you absolutely want to visit Lake Mburo ... Nice and pleasant dining room, good kitchen, but the maintenance of the huts leaves something to be desired ....
THE disappointment: Cassia Lodge: an outdated hotel with no charm, no personality, with furniture that has seen better days, leaking plumbing. The only thing this hotel offer is the view on Kampala. How much we would have preferred staying in the excellent Boma Guest House in Entebbe ...
The local transport: 7 people in a 4x4 van, that was OK. But why are the windows with black plastic embezzled?? This complicates the visibility, requires even more to drive with open windows, but when sitting where the windows are overlapping each other, forming two layers of blackplastic, the visibility is close to zero....
A cooler (coolbox) would have been welcome: for a sundowner 'en route' fot excemple.
The program put well together, we enjoyed it, the wildlife in Murchison Falls, the hike in Ruwenzori Mountains, the chimpanzees (in great shape!), the gorillas. ..
However, surely not insignificant downsides:
- In Murchison Falls was a boattrip foreseen on a fairly large boat, in the afternoon, and the boat was nearly full. We could have done with it: on chairs put in the middle of the aisle (with limited visibility) or put in the hot afternoon sun. Instead we took another boattrip the next morning. The boot halts, to return, just far enough from the falls, in order not to be impressed. We have seen that, if arranged in advance, you can leave boat and continue walking to the falls... Unfortunately we were not informed of this possibility.
Queen Elizabeth NP: Safari in the morning was a complete fiasco. Never seen so few animals during a safari. The guide said that this was because of the drought. Well, normally this is known in advance....So why was no other part of the park visited? The southern part of the lions hanging in trees for example (we afterwards heard many good things about)? The boat trip in the afternoon was worthwhile.
Lake Mburo NP: The walk in the morning was definitely interesting. But in the itinerary was another boattrip foreseen, and it was mentionned that elephants could be seen. Well, Matoke should do that homework better again because in that park there are absolutely NO elephants. So that boat trip was really a letdown.
Overall it was a nice trip, with beautiful scenery, friendly people everywhere, good food, generally good lodges, but I am a bit disappointed: when working trough a tour organisator, I expect better, acurate and complete information.
For further info (I refer to a question I asked you during the preparation of the trip) for the 6 day hiking in the Ruwenzori Mountains, the carriers prefer rather backpacks rather than the common travel bags.
50-65 years of age | Experience level: 2-5 safaris
Great time on safari
Our guide had great wildlife knowledge and very patient to explain to us about the animals! We saw all big 5 and more...we had a lot of fun during those few days! Thanks Matoke! Only downside being jeep was old and bumpy.