Photo of General Manager
Penuel Tours and Safaris
- Located In:
- Size:
- 5-10 employees (Founded in 2023)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $80 to $900 per person per day (USD, excl. int'l flights)
Reviews
BE
Email Sascha | 20-35 years of age | Experience level: 2-5 safaris
He owes us 1500 dollar
We've had a terrible experience with this guy.
We've booked a 5 day private safari tour in November, and on this day (7april) This Company needs to pay us back 1500 dollar... During our trip, he canceled our tour because of some very strange reasons and we needed to book a new one... He first promised to pay us back on the end of our trip, then off course he disappeared... When we told Safari Bookings about what happened and they suspended his account. He again promised us to pay us back in February.. Afterwards he promised us to pay back in march and at this moment, he is not responding...
There are a lot of good tour companies in Arusha, choose another and don't book with this guy !
IT
Email Lorenzo | 20-35 years of age | Experience level: first safari
Terrible
Terrible experience. The Company didn't pay park's entrance fees and didn't answer to our many calls . They just disappeared and we had to pay everything again by our own . drivers told us they were freelance without any bond with the Company. Our guide was not professional and didn't speak good English.
We completely missed 3 days of safari that we paid in advance because we had no accomodations or equipment or meals during the Safari. Also the car was not suitable at all and broke several times. We wasted our money and in the end paid double for everything.
We believe we have been scammed. Don't book with them.
IT
Email Fernando Monaco | 35-50 years of age | Experience level: first safari
Very bad experience!
We do not feel like recommending this operator: our experience was very bad. Starting with the stay at the Venice Hotel which is an old and dirty facility to continue with a general organization that was completely inefficient and inadequate for the amount spent. The manager pocketed the money and then subcontracted us to another agency without ever providing us with a detailed program with schedules and practical information. Our package included a night inside Ngorongoro Park, a very expensive choice and made to take advantage of the game drive from very early in the morning so we could spot predators. The agency assigned us to a group leaving from Arusha and we had to wait for 4 hours until late 10 a.m., thus sacrificing our safari day. The second night we were changed the lodge from the prearranged schedule without even a warning. Experience not to be repeated.