our professional team
Lekobe Adventures Safaris
- Office In:
- Size:
- 1-5 employees (Founded in 2022)
- Member Of:
- TANAPA, NCAA & BRELLA
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $200 to $1,000 per person per day (USD, excl. int'l flights)
Reviews
Email Xx | 20-35 years of age | Experience level: first safari
Not the best experience in service, but enjoyed the trip
Flight was cancelled a few hours before I was due to fly, options I was provided was to fly to another park ( which after agreeing was told was no longer available) or fly 3 hours later, which meant basically lose the best part of the day for safari, leaving me with no options, in addition this later flight was further delayed when I received the the ticket it was actually due to fly 30 minutes after the time I was told further delaying a already late schedule. In addition. I was told the day would be extended 30 minutes to reduce the 3+ hours lost, however this was not true and the day actually ended around 1hrs earlier, so in total my day ended around 4hours shorter than what paid for
I rarely post a negative review, so to end on a better note, the day itself was still enjoyable, I had no further problems and the organiser discounted me a small amount 50 dollars, although not much considering almost 900 dollars paid and losing more than a third of the time I was meant to be out. I'll give the company the benefit of doubt that my situation is probably unusual, but the resulting service was poor
Reply from Lekobe Adventures Safaris
Posted on Feb 7, 2025Dear Zuber,
Thank you for sharing your feedback with us. First and foremost, I would like to sincerely apologize for the challenges you experienced during your day safari. We value your trust in our services, especially during such an important time as your honeymoon, and I deeply regret that your experience did not meet your expectations.
Regarding the issues raised, I would like to offer some clarifications:
1. Flight Cancellations and Delays
The flight cancellation, which occurred a few hours before your scheduled departure, was entirely out of our control. We do not manage or have authority over flight operations, and such cancellations are made by the airline due to reasons beyond our influence. Once we were informed of the cancellation, we immediately communicated this to you and offered an alternative option to fly to another park, as we wanted to ensure your special day was not entirely disrupted.
Unfortunately, after you agreed to the alternative, the airline informed us that this option was no longer available. This, again, was due to decisions made by the airline, not our company. We understand how disappointing this must have been, and we truly empathize with your frustration.
The subsequent delay of the rescheduled flight was another factor beyond our control. As soon as we received the updated flight information from the airline, we passed it on to you. While we strive to provide accurate and timely updates, we rely on the airline’s communication, which can sometimes change unexpectedly.
2. Shortened Safari Time
We acknowledge your disappointment with the reduced safari time. When we learned of the flight delays, we extended the safari by 30 minutes as a goodwill gesture to compensate for some of the lost time. However, we take full responsibility for the safari ending earlier than planned to ensure you could catch the return flight, which operates on a strict schedule. This adjustment was made in your best interest, but we deeply regret that we did not communicate this decision to you clearly in advance.
3. Compensation
We are grateful that you acknowledged the partial refund of $50 we provided. While we hoped it would help mitigate some of the inconvenience caused, we understand your concerns that it may not fully reflect the value of the time lost. Please accept our sincere apologies for this as well as the overall disruption to your day.
Despite these challenges, we are grateful to hear that you still found parts of the day enjoyable. Our aim has always been to provide you with a memorable and fulfilling experience, especially on such a significant occasion.
We deeply regret the unforeseen issues caused by the flight cancellations and delays, and we appreciate your understanding that these were beyond our control. However, we take full responsibility for areas where we could have communicated better or managed expectations more effectively. We hope to have the opportunity to provide you with an experience that truly meets and exceeds your expectations in the future.
Thank you once again for your feedback and for allowing us the opportunity to address your concerns. If there’s anything further we can do to assist or if you’d like to discuss this matter further, please don’t hesitate to reach out to me directly.
Many thanks,
LeKobe Adventures & Safaris