Sale manager in the office
Josana Tours
- Located In:
- Size:
- 1-5 employees (Founded in 2021)
- Tour Types:
- Small & medium group tours (Budget & mid-range)
- Destinations:
- Price Range:
- $50 to $500 per person per day (USD, excl. int'l flights)
Reviews
IE
Email Sarah | 20-35 years of age | Experience level: 2-5 safaris
Mixed costumer service and drivers
An honest review - We had a mixed experience with Josana Tours. They are a good company when things are going smoothly but their costumer service is poor when there are issues or things go wrong. We booked the 7 day 6 night safari. The communication before the trip with Joseph was great. 5 out of the 7 days were a positive enjoyable experience unfortunately our last two days were not. We had 4 drivers overall - 2 were very good and 2 were not. Jason was an excellent driver/guide - we had an amazing safari in
Massai Mara. Overall the food was okay-some places better than others - we got sick from one of the lunches. Our last two days, we had a very negative experience with aggressive and hostile drivers. Our full game drive in Ambolsi finished 2 and 1/2 hours earlier than others which led to us missing out on seeing lions and other animals. We spent over 1 hour 10minute sitting in a lodge and then an hour lunch break. We had very little time game driving. The driver was also very rude and uninterested. I contacted Joseph and unfortunately there wasn't much done to rectify the situation or a solution provided. He did apologise for the situation the following day but a client in another company received compensation. If I was booking again I feel I would use a different company as there are many in the same price range and they do the same route. We had a mix of companies in our vans. We thought we were unlucky with the situation that took place however in our taxi to the airport we met others who also experienced bad drivers and bad game drives with the same company. I feel the how a company responds to unexpected changes or incidents shows their strenght and unfortunately Josana Tours were very weak in this area, which isn't what you want when booking a trip.
CN
Email Zhang Li | 20-35 years of age | Experience level: first safari
Great！
I saw lots of animals on this trip，It was a wonderful experience！All the services were nice！
DE
Email Ben O. | under20 years of age | Experience level: over 5 safaris
A good organized tour with breathtaking animal sightings.
The whole experience was very well organized so that everything ran smoothly, and we had really fantastic game drives. We did a tour consisting of three parts (1. Kenya safari, 2. Tanzania safari, 3. hike on Mount Kenya). All sections and all transfers were well organized and everything worked without a problem. It was great that the organizer could be reached 24/7 via WhatsApp or telephone. The entire experience was breathtakingly beautiful, and I can only recommend everyone to come to Kenya and choose this tour guide.
Email Riona | 20-35 years of age | Experience level: 2-5 safaris
Smooth communication
The communication with them was very easy and smooth. They found a spot for me even just one day before the trip. I didn’t have any problems and had a great safari trip.
JP
Email Sota | under20 years of age | Experience level: first safari
Good company.
I could do a great experience. The driver drove us to where animals can be seen.
US
Email Ben | 20-35 years of age | Experience level: first safari
Great time with Josana Tours
Great value for money on this tour. Most of the other tours I saw were quite a bit more expensive. Joseph was great at helping us at getting everything organized and helped us when we wanted to move the safari forward one day at the last moment. The lodging and food was all very good and we saw lots of animals. There were a couple of days where the organization could have been improved (e.g. waiting for other members to join our group or do the lake tour that we had already done), but overall everything went very well and it was an amazing experience. Thank you, Josi!
CN
Email Leo | 20-35 years of age | Experience level: first safari
Josana is reliable and respond quickly. Their offer is the best.
I chose the 8day tour in Kenya, the Safari is totally amazing. Our driver and guide Anthony is nice and experienced, he can identify animals from long distance, and give us a lot of introduction of the animals. He is also very patient, So our group have the luck to see the lions mating and white rhinos in close distance. It's amazing experience in lifetime.
I chose budget accommodation, so accommodation is just so-so, but it's better than it shows in photos. And the price is good. It's a shared tour, everyone is so nice.and it's nice to meet people from all over the world.
NZ
Email Samantha | 20-35 years of age | Experience level: first safari
Flexible and Affordable with Great Response Times
I think this tour was great value for money. Joseph was always friendly and prompt in his replies, checking in to make sure we were okay. James was a reliable and knowledgeable guide, and we always felt safe in Kenya. In Tanzania, we were with Abuus Tours, and both Abuus and our safari guide Suma were communicative and friendly. Suma was very knowledgeable and he and chef Asumani made us feel very welcome.
There was one night where the accommodation we stayed in was different than what we’d been shown in the proposal. This was communicated not long before the night we stayed there. But it ended up not being a big deal really. Both places were fine.
The flip side of this being the flexible, budget option (as you’ll read in other reviews) is that plans are a bit subject to change sometimes and you’ll be tossed around with people who have booked from other avenues for different journeys than you. But ultimately, they’re very good at making sure everyone gets to see the places they wanted to see in an efficient way.
CN
Email ZHANG | 20-35 years of age | Experience level: first safari
Good
I joined in josana tours for six-days.Because the whole trip is unforgettable,so I worte the review on the plane back to China.Truthfully,I feel nervous before I arrived at Kenya.But my consideration is superfluous. People in Kenya are very friendly and kind. Joseph is responsible.He planed everything for me.Of course,the schedule is reasonable. My pick-up driver Kim was waiting for me for a long time after I met him.He don’t complain about anything. And the person I am most grateful for is my guide. He is really patient and funny.In Masai, he driven us to see a lot of animals,the lions,the zebras,the giraffes…We didn’t communicate much,but he seemed to know what I need. He often tells us the stories of these animals. The most noteworthy thing is that I was sent to the airport that day. Unfortunately, the wheel broke down halfway. But in the end, because of my tour guide，I still caught up with my flight in the last hour. You know, this is the first time I've boarded the plane so late. It may also be a life experience for me.In short,everyone is very good. I spent six wonderful days with my other companions in the car. But separation is the norm.I will always remember that moment！
CN
Email Jessica | 20-35 years of age | Experience level: first safari
Good manager. Good price. Good service.
Jose is very helpful and friendly. His repose is very fast. The trip is very good. Every meal and accommodation is great.