Sale manager in the office
Josana Tours
- Located In:
- Size:
- 1-5 employees (Founded in 2021)
- Tour Types:
- Small & medium group tours (Budget & mid-range)
- Destinations:
- Price Range:
- $50 to $500 per person per day (USD, excl. int'l flights)
Reviews
IR
Email Mohamed Ghasemim | 20-35 years of age | Experience level: first safari
is responsible
I enjoyed this tour, and will choose them if I come to Kenya again
IE
Email Sarah | 20-35 years of age | Experience level: 2-5 safaris
Mixed costumer service and drivers
An honest review - We had a mixed experience with Josana Tours. They are a good company when things are going smoothly but their costumer service is poor when there are issues or things go wrong. We booked the 7 day 6 night safari. The communication before the trip with Joseph was great. 5 out of the 7 days were a positive enjoyable experience unfortunately our last two days were not. We had 4 drivers overall - 2 were very good and 2 were not. Jason was an excellent driver/guide - we had an amazing safari in
Massai Mara. Overall the food was okay-some places better than others - we got sick from one of the lunches. Our last two days, we had a very negative experience with aggressive and hostile drivers. Our full game drive in Ambolsi finished 2 and 1/2 hours earlier than others which led to us missing out on seeing lions and other animals. We spent over 1 hour 10minute sitting in a lodge and then an hour lunch break. We had very little time game driving. The driver was also very rude and uninterested. I contacted Joseph and unfortunately there wasn't much done to rectify the situation or a solution provided. He did apologise for the situation the following day but a client in another company received compensation. If I was booking again I feel I would use a different company as there are many in the same price range and they do the same route. We had a mix of companies in our vans. We thought we were unlucky with the situation that took place however in our taxi to the airport we met others who also experienced bad drivers and bad game drives with the same company. I feel the how a company responds to unexpected changes or incidents shows their strenght and unfortunately Josana Tours were very weak in this area, which isn't what you want when booking a trip.