Sale manager in the office
Josana Tours
- Located In:
- Size:
- 1-5 employees (Founded in 2021)
- Tour Types:
- Small & medium group tours (Budget & mid-range)
- Destinations:
- Price Range:
- $50 to $500 per person per day (USD, excl. int'l flights)
Reviews
IE
Email Sarah | 20-35 years of age | Experience level: 2-5 safaris
Mixed costumer service and drivers
An honest review - We had a mixed experience with Josana Tours. They are a good company when things are going smoothly but their costumer service is poor when there are issues or things go wrong. We booked the 7 day 6 night safari. The communication before the trip with Joseph was great. 5 out of the 7 days were a positive enjoyable experience unfortunately our last two days were not. We had 4 drivers overall - 2 were very good and 2 were not. Jason was an excellent driver/guide - we had an amazing safari in
Massai Mara. Overall the food was okay-some places better than others - we got sick from one of the lunches. Our last two days, we had a very negative experience with aggressive and hostile drivers. Our full game drive in Ambolsi finished 2 and 1/2 hours earlier than others which led to us missing out on seeing lions and other animals. We spent over 1 hour 10minute sitting in a lodge and then an hour lunch break. We had very little time game driving. The driver was also very rude and uninterested. I contacted Joseph and unfortunately there wasn't much done to rectify the situation or a solution provided. He did apologise for the situation the following day but a client in another company received compensation. If I was booking again I feel I would use a different company as there are many in the same price range and they do the same route. We had a mix of companies in our vans. We thought we were unlucky with the situation that took place however in our taxi to the airport we met others who also experienced bad drivers and bad game drives with the same company. I feel the how a company responds to unexpected changes or incidents shows their strenght and unfortunately Josana Tours were very weak in this area, which isn't what you want when booking a trip.
IR
Email Mohamed Ghasemim | 20-35 years of age | Experience level: first safari
is responsible
I enjoyed this tour, and will choose them if I come to Kenya again
CA
Email Betty | 50-65 years of age | Experience level: first safari
Reliable
I was hesitated when booking this safari, but it came out as I expected, in general. The price is fair for budget tour, and we saw all the animals. The company took care of all the transportations. We had several drivers and vehicles during the 12 days tour, most of them were good except one, whom the company replaced for us with another driver upon our request. We had buffets in Kenya, and freshly cooked food by our private cooker in Tanzania, which was luxurious. Bring soap and towel and maybe bathroom tissue if you are camping in Tanzania. Don’t pay the safari with credit card. I was charged more than 10% extra in total. Cash or bank transfer is better.
DE
Email PJ | 20-35 years of age | Experience level: 2-5 safaris
Fast responses
Value for money excellent! Reliability should be improved
CN
Email Yuan | 35-50 years of age | Experience level: 2-5 safaris
highly efficient
money for value and always supportive. I had a good saffair with Josana tour.
CN
Email Rita | 20-35 years of age | Experience level: first safari
Great
It‘s my first time to Africa for safari. Choose Josana and give me a wonderful 7 days memories! Schedule is very clear! We just need to experience.
BE
Email Rosalie | 20-35 years of age | Experience level: first safari
An unforgettable, budget friendly experience in Kenya's most beautiful reserves
We went on a one week safari with Josana Tours in Kenya and visited Masai Mara, lake Nakuru, Hell's Gate, Naivasha and Amboseli. It was a truly unforgettable experience. Our driver Anthony was the best; he knew the best spots and was very patient, which made it possible for the animals to come very close to the vehicle. He showed us the Big Five on the very first day and gave us a lot of information about the different animals. Furthermore, he was very caring and listened to the needs of the group. We had the time of our lives thanks to him.
Josana Tours also offered a very budget friendly safari and the communication was quick and clear. We definitely recommend booking with them!
CN
Email Jessica | 20-35 years of age | Experience level: first safari
Good manager. Good price. Good service.
Jose is very helpful and friendly. His repose is very fast. The trip is very good. Every meal and accommodation is great.
CN
Email ZHANG | 20-35 years of age | Experience level: first safari
Good
I joined in josana tours for six-days.Because the whole trip is unforgettable,so I worte the review on the plane back to China.Truthfully,I feel nervous before I arrived at Kenya.But my consideration is superfluous. People in Kenya are very friendly and kind. Joseph is responsible.He planed everything for me.Of course,the schedule is reasonable. My pick-up driver Kim was waiting for me for a long time after I met him.He don’t complain about anything. And the person I am most grateful for is my guide. He is really patient and funny.In Masai, he driven us to see a lot of animals,the lions,the zebras,the giraffes…We didn’t communicate much,but he seemed to know what I need. He often tells us the stories of these animals. The most noteworthy thing is that I was sent to the airport that day. Unfortunately, the wheel broke down halfway. But in the end, because of my tour guide，I still caught up with my flight in the last hour. You know, this is the first time I've boarded the plane so late. It may also be a life experience for me.In short,everyone is very good. I spent six wonderful days with my other companions in the car. But separation is the norm.I will always remember that moment！
NZ
Email Samantha | 20-35 years of age | Experience level: first safari
Flexible and Affordable with Great Response Times
I think this tour was great value for money. Joseph was always friendly and prompt in his replies, checking in to make sure we were okay. James was a reliable and knowledgeable guide, and we always felt safe in Kenya. In Tanzania, we were with Abuus Tours, and both Abuus and our safari guide Suma were communicative and friendly. Suma was very knowledgeable and he and chef Asumani made us feel very welcome.
There was one night where the accommodation we stayed in was different than what we’d been shown in the proposal. This was communicated not long before the night we stayed there. But it ended up not being a big deal really. Both places were fine.
The flip side of this being the flexible, budget option (as you’ll read in other reviews) is that plans are a bit subject to change sometimes and you’ll be tossed around with people who have booked from other avenues for different journeys than you. But ultimately, they’re very good at making sure everyone gets to see the places they wanted to see in an efficient way.
