Sale manager in the office
Josana Tours
- Office In:
- Size:
- 1-5 employees (Founded in 2021)
- Tour Types:
- Small & medium group tours (Budget & mid-range)
- Destinations:
- Price Range:
- $50 to $500 per person per day (USD, excl. int'l flights)
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
IE
Email Sarah | 20-35 years of age | Experience level: 2-5 safaris
Mixed costumer service and drivers
An honest review - We had a mixed experience with Josana Tours. They are a good company when things are going smoothly but their costumer service is poor when there are issues or things go wrong. We booked the 7 day 6 night safari. The communication before the trip with Joseph was great. 5 out of the 7 days were a positive enjoyable experience unfortunately our last two days were not. We had 4 drivers overall - 2 were very good and 2 were not. Jason was an excellent driver/guide - we had an amazing safari in
Massai Mara. Overall the food was okay-some places better than others - we got sick from one of the lunches. Our last two days, we had a very negative experience with aggressive and hostile drivers. Our full game drive in Ambolsi finished 2 and 1/2 hours earlier than others which led to us missing out on seeing lions and other animals. We spent over 1 hour 10minute sitting in a lodge and then an hour lunch break. We had very little time game driving. The driver was also very rude and uninterested. I contacted Joseph and unfortunately there wasn't much done to rectify the situation or a solution provided. He did apologise for the situation the following day but a client in another company received compensation. If I was booking again I feel I would use a different company as there are many in the same price range and they do the same route. We had a mix of companies in our vans. We thought we were unlucky with the situation that took place however in our taxi to the airport we met others who also experienced bad drivers and bad game drives with the same company. I feel the how a company responds to unexpected changes or incidents shows their strenght and unfortunately Josana Tours were very weak in this area, which isn't what you want when booking a trip.
IR
Email Mohamed Ghasemim | 20-35 years of age | Experience level: first safari
is responsible
I enjoyed this tour, and will choose them if I come to Kenya again
CA
Email Betty | 50-65 years of age | Experience level: first safari
Reliable
I was hesitated when booking this safari, but it came out as I expected, in general. The price is fair for budget tour, and we saw all the animals. The company took care of all the transportations. We had several drivers and vehicles during the 12 days tour, most of them were good except one, whom the company replaced for us with another driver upon our request. We had buffets in Kenya, and freshly cooked food by our private cooker in Tanzania, which was luxurious. Bring soap and towel and maybe bathroom tissue if you are camping in Tanzania. Don’t pay the safari with credit card. I was charged more than 10% extra in total. Cash or bank transfer is better.
DE
Email PJ | 20-35 years of age | Experience level: 2-5 safaris
Fast responses
Value for money excellent! Reliability should be improved
CN
Email Yuan | 35-50 years of age | Experience level: 2-5 safaris
highly efficient
money for value and always supportive. I had a good saffair with Josana tour.
JP
Email Sota | under20 years of age | Experience level: first safari
Good company.
I could do a great experience. The driver drove us to where animals can be seen.
Email Riona | 20-35 years of age | Experience level: 2-5 safaris
Smooth communication
The communication with them was very easy and smooth. They found a spot for me even just one day before the trip. I didn’t have any problems and had a great safari trip.
DE
Email Ben O. | under20 years of age | Experience level: over 5 safaris
A good organized tour with breathtaking animal sightings.
The whole experience was very well organized so that everything ran smoothly, and we had really fantastic game drives. We did a tour consisting of three parts (1. Kenya safari, 2. Tanzania safari, 3. hike on Mount Kenya). All sections and all transfers were well organized and everything worked without a problem. It was great that the organizer could be reached 24/7 via WhatsApp or telephone. The entire experience was breathtakingly beautiful, and I can only recommend everyone to come to Kenya and choose this tour guide.
CN
Email Zhang Li | 20-35 years of age | Experience level: first safari
Great！
I saw lots of animals on this trip，It was a wonderful experience！All the services were nice！
CN
Email shen | 35-50 years of age | Experience level: first safari
Authentic, easy to communicate, reasonable itinerary, consistent with the picture
Communication is smooth, the price is good, the travel experience is good, will recommend to friends
