Elevate Your Escapes
Splendid Vacations
- Office In:
- Size:
- 10-20 employees (Founded in 2023)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $120 to $900 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
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Email Manasi | 35-50 years of age | Experience level: first safari
James had the most incredible attitude and determination to help us have a good time at every Park
Splendid Vacations did an amazing job planning out our itinerary. Each park had its own uniqueness and charm. Roads are a bit rough….bring cushions to sit on…it will make the drives much better. We can’t thank James and the Splendid team in getting us to the airport safely and on time when the surroundings were becoming a little unpredictable.
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Email PM | 50-65 years of age | Experience level: first safari
Well organized and customer friendly
Our driver James was excellent in knowledge of the road , he was very considerate of our needs and made a journey over some very rough roads bearable. He went out of his way to make sure we were comfortable and got the most out of this trip.
If we were to do this trip again would want to have James as our navigator !
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Email Kitanya | 35-50 years of age | Experience level: 2-5 safaris
Exceptional service and unforgettable experience
Splendid Vacations exceeded my expectations on all levels. I am very thorough and detailed when planning my vacations. James was patient and answered all my questions. What stands out the most is how James continually checked in with me over the months of planning. His messages checking and getting us excited for our safari adventure. During the trip, James checked in to make sure that we were happy and everything was going smoothly. James' expertise and suggestions for additional activities during our time in the Mara really enhanced our experience. The customer service was fantastic. When there was a miscommunication with our visit at the Masai Mara Village, James rectified the issue immediately.
Our guide, George, was phenomenal! He was friendly and knowledgeable. He truly made our experience unforgettable. We love, George! Every guide should be like George. I couldn't have asked for a better experience.
Email Bhavi | 20-35 years of age | Experience level: first safari
An amazing safari trip
Dennis from Splendid Vacation did an excellent at organising our trip!
All four of the parks we went to, Amboseli, Lake Navaisha, Lake Nakuru and Masai Mara had a great variety of animals and scenery.
Masila did an amazing job as our driver. He was very helpful, enthusiastic and knowledgeable about all things related to the safari and Kenya. We felt we were all in very good hands.
I would highly recommend splendid vacations to everyone. It was a wonderful experience.
CH
Email Thomas | 50-65 years of age | Experience level: first safari
Wonderful experience with the perfect driver
From the moment we met our driver Alex we felt most welcome. He is funny and always happy and our three kids (4, 7, 9) just loved him.
The safari jeep was spacious and well equiped, there was always enough water and Alex is a great driver. When we showed up at the agreed time he was always already there.
The accomodations were also superb, we had grat food every day and a good nights sleep.
Alex knew his way around and he had always the perfect timing to see lots and lots of animals.
We finished by going to Mombasa by train from Voi. Everything went just perfect!
I can only really recommend the tour with Splendid Vacations. We had the most perfect time! It is 100% worth the money👍👍👍🐘🦛🦓🦒
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Email James | 20-35 years of age | Experience level: first safari
Amazing experience with the best driver!
This was the perfect trip for our little family (2 adults and 2 kids 7 & 8). This was our first trip to Africa and we had a lot of questions but Splendid Vacations provided all the answers. When we did arrive to Tanzania we were taken care of at every step. Our driver was amazing and made sure to answer our questions and helped make the kids get involved and excited about the animals. An amazing experience and look forward to booking with them again!
CH
Email Christian | 35-50 years of age | Experience level: first safari
Excellent, professional management, great guide, personal experience
It was an amazing safari, an incredible experience!! The Guide James was very good in finding interesting spots, often also off the crowd to allow for a very personal experience. The whole preparation and communication for the tour was very professional as well!
Loved it!! Very much recommended
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Email Hannah | 20-35 years of age | Experience level: first safari
Excellent experience, it was a perfect safari trip!
Planning and communication leading up to the trip was very prompt and organized. The vehicle was in perfect condition and very comfortable. The itinerary was well planned, we got to see so many different areas it was amazing. Our guide Alex was absolutely phenomenal! He has a talent for finding animals and really went above and beyond what we expected to show us some amazing sights. He has a lot of knowledge about Kenya and its wildlife; we learned a lot from him. My husband and I both agree our 10 day trip was absolutely perfect. Thank you Alex and the Splendid team for making this an incredible experience!
Email Victoria | 35-50 years of age | Experience level: 2-5 safaris
Great at communicating, unhappy safari guide, poor planning and value for money ,
The communication from splendid was prompt and efficient. Vehicle was robust and well serviced. Driver/tour guide was grumpy and rude at times. Only on the last 1 hour drive of a four day tour decided to share his extensive knowledge. Company grossly misrepresented transit times between parks -2 hours was actually 5/6 hours. Hotels were fantastic.
Reply from Splendid Vacations
Posted on May 4, 2024Hello,
We would like to address the above review as follows;
1. The client booked a 4-Day Tsavo West, Amboseli, and Tsavo East National Park Safari starting from Diani Beach. The booking process was smooth with her daughters, responsible for the safari planning. On Day 1 of the safari, the journey started well, from Diani Beach to Taita Hills and Saltlick Lodge, and we didn't have any complaints from the client. On Day 2, the Southern Region Safari Circuit, which is Tsavo Parks and Amboseli National Park, was experiencing a lot of rain that forced the driver to use the longer route to Amboseli, which is a drive of about 5 hours. The driver decided to ensure the client's safety as our usual route was already flooded because of the long rains, and the driver couldn't afford to risk it as clients' safety comes first. After arriving in Amboseli National Park, the clients checked in at the Ol Tukai Lodge, had a sumptuous lunch, and proceeded for an afternoon game drive. After the game drives, the client contacted us after dinner and informed us that she was not willing to proceed with the safari to Tsavo East National Park the following day because she had back pains. The client insisted on staying in Amboseli National Park on Day 3 rather than going to Tsavo East National Park at no extra cost as they were unwilling to add any cost.
2. Given that the client requested a last-minute change during the night, we asked for the client to wait until the following morning so that we could call the reservations department for the hotel in Tsavo East for the cancellations and credit the amount already paid. On Day 3, the hotel in Tsavo East confirmed that they were not in a position to refund or credit the amount already paid as this was a last-minute cancellation. As a company that focuses on ensuring service quality and client satisfaction to all our guests, we opted to pay for the client's extra night in Ol Tukai Lodge and the park fees for the same day out of pocket, totaling USD 700. The client was not charged for this. We again paid for their train tickets afresh from Emali to Mombasa as we had previously booked them from Voi to Mombasa, and the time frame for cancellation had already expired. After all the changes, the client shared an appreciation message with the company for re-booking the hotels and the train tickets.
3. Alex is one of our best driver guides, as per other reviews. On Day 3, when the client wanted to stay longer in Amboseli, our driver was in communication with the client advising of possible alternatives if Ol Tukai Lodge wouldn't confirm the availability of an extra night at the lodge and just in case the train is full from Emali to Mombasa (given that it was during the Easter Holidays) the client seemed not to agree with the driver of the alternatives provided. She was mad at the hotel reception; even the lodge could confirm she was shouting at the driver. All our driver guides are well-trained and disciplined. They have excellent driving experience, game viewing skills, and vast knowledge about wildlife, birdlife, plants, and authentic cultures of different communities in Kenya. On the same note, we are having a sit down with the driver to understand what transpired up to this situation.
Our company remains committed to offering excellent customer service and continually enhancing the customer experience.
AE
Email Penelope | 35-50 years of age | Experience level: first safari
Very professional and reliable
James our safari guide was amazing! He made our experience memorable!